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  1. #1
    New Lounger
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    Email Works, but Browsers "Unable to connect"

    Win 8.1 64 bit, HP Pavillion Envy 15t-j100, i7, 16 Gigs/1 TB, Touchscreen, Intel Wireless-N 7260

    About one week ago, my primary machine's Wi-Fi stopped working: IE and Firefox report "cannot display the web page" and "Unable to connect"
    When machine is started up cold, the Wi-Fi is adapter off, Adapter Key non functional.
    With Restart, Wi-Fi comes on, as indicated by 5 bars icon, email works correctly (Eudora OSE), and adapter key toggles airplane mode.
    Win 8 Apps appear to functiona normally, ie, Fianace pulls up latest stock numbers, etc.
    Device Manager reports adapter is working properly. HP Support App does not help.
    Obviously, Wi-Fi is working, just not for the browsers.
    Any suggestions???

  2. #2
    WS Lounge VIP Coochin's Avatar
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    Quote Originally Posted by BillBarry View Post
    ...IE and Firefox report "cannot display the web page" and "Unable to connect"...
    Close any open browsers then go to Control Panel\Internet Options

    On the "Advanced" tab scroll down to the "Security" section then untick any SSL boxes and ensure all the TLS boxes are ticked. Click "Apply" once you've finished making changes.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

  3. #3
    Silver Lounger
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    Also in Internet Options go to Connections tab then down to the LAN Settings button. In the next panel assure only the first item about "Automatically detect...." is checked and none others. If a Proxy setting is necessary your ISP should give you that. Windows 7 and later usually installs with that as default but some infections can change it.

  4. #4
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    I would check in services.msc that WLAN AutoConfig is showing as Started and Automatic and even if the Wireless adapter is reporting okay, I would still go to the computer support or driver vendor's site and renew the driver.

    It's possible that your AV program could be blocking but highly unlikely if you are using Windows Defender - booting up into Safe Mode with Networking could determine that if the Internet then works okay.

    If you are using a 3rd party AV program, sometimes doing a manual check for updates can resolve.

    When you get cannot display or unable to connect, it can be indicative of an AV problem but open an admin Command Prompt and enter -

    netsh winsock reset

    netsh int ip reset

    ipconfig /flushdns

    ipconfig /release

    ipconfig /renew

    exit


    Reboot and then see how it performs.

  5. #5
    New Lounger
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    Thanks for the suggestion, but after unchecking SSL 3.0, (TLS 1,2, &3 already checked), no change in browser behavior.
    PS - Computer experience since 1968. Whatever caused my browser issue, it was due to an update, not operator error.

  6. #6
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    Which update ?

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