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  1. #1
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    Windows Update Problem

    Windows Update Problems

    Windows 7 Home Premium 64 bit

    For the couple of months Windows Updates gets stuck on searching for updates. Sometimes it finds some and gets stuck on 80% downloading them.

    Also MS Security Essentials will not update. Sometimes it gets stuck on Searching, sometimes it says there is no internet connection while in fact there is for browsing or email collection etc.

    Things that partially work.

    If I run WindowsUpdateDiagnostic.diacab and set IE as default browser and default settings and reboot, I can then run Windows Updates and Security Essentials. But this fix only works immediately after reboot. It does not work the next day after a starting from switching off for the night.

    Also, although WindowsUpdateDiagnostic.diacab makes a difference, it never completes its operation no matter how long it is left running.

    Other things tried. Turning off Private Firewall makes no difference either way.

    Any help would be much appreciated.

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    Quote Originally Posted by cornfield View Post
    ...Any help would be much appreciated...
    Download, install, and run Tweaking.com Windows Repair (All In One).

    Follow all the recommended steps in the program and do not "second-guess" the default repair settings - just let it do its thing. Have run this program on many (more than one hundred) customers' computers with total success.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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    Quote Originally Posted by Calimanco View Post
    Thank you. I have run this previously and it makes no difference unfortunately.

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    Thank you. I will try this and report back.

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    What does Event Viewer have on this ?

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    Quote Originally Posted by Sudo15 View Post
    What does Event Viewer have on this ?
    I do not know what to look for with the event viewer so cannot make a useful reply.

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    Quote Originally Posted by cornfield View Post
    I do not know what to look for with the event viewer so cannot make a useful reply.
    When it has read the logs you will be presented with Critical, Errors, Warning etc. for the last hour, 24hrs and 7 days.

    You shouldn't have any Critical but you will have Errors.

    Click on Errors then in the right pane, click on View All Instances of This Event and look for errors with the same date and time stamps for when the problems occur.

    Clicking on any will display a brief description in the lower pane with an Event ID No. and sometimes MS can provide further info and possible solutions when you click on the blue Online help link.

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  12. #10
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    Quote Originally Posted by Sudo15 View Post
    When it has read the logs you will be presented with Critical, Errors, Warning etc. for the last hour, 24hrs and 7 days.

    You shouldn't have any Critical but you will have Errors.

    Click on Errors then in the right pane, click on View All Instances of This Event and look for errors with the same date and time stamps for when the problems occur.

    Clicking on any will display a brief description in the lower pane with an Event ID No. and sometimes MS can provide further info and possible solutions when you click on the blue Online help link.
    I have had a look at these events but do not know what to make of them! There are a number that are the same. Here is a copy of what they say when I copy them as text:

    Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
    Source: Microsoft-Windows-Kernel-EventTracing
    Date: 23/12/2014 22:32:19
    Event ID: 3
    Task Category: Session
    Level: Error
    Keywords: Session
    User: SYSTEM
    Computer: JXX-PC
    Description:
    Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>14</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2014-12-23T22:32:19.123600000Z" />
    <EventRecordID>668</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="152" />
    <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
    <Computer>JosephMilne-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="SessionName">Microsoft Security Client OOBE</Data>
    <Data Name="FileName">C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl</Data>
    <Data Name="ErrorCode">3221225485</Data>
    <Data Name="LoggingMode">5</Data>
    </EventData>
    </Event>





    Log Name: System
    Source: Service Control Manager
    Date: 23/12/2014 22:26:30
    Event ID: 7043
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: JXXX-PC
    Description:
    The Windows Update service did not shut down properly after receiving a preshutdown control.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7043</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-23T22:26:30.692200000Z" />
    <EventRecordID>151185</EventRecordID>
    <Correlation />
    <Execution ProcessID="532" ThreadID="5208" />
    <Channel>System</Channel>
    <Computer>JosephMilne-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">Windows Update</Data>
    </EventData>
    </Event>




    Log Name: System
    Source: Service Control Manager
    Date: 23/12/2014 22:25:38
    Event ID: 7006
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: JXXX-PC
    Description:
    The ScRegSetValueExW call failed for Start with the following error:
    Access is denied.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7006</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-23T22:25:38.639200000Z" />
    <EventRecordID>151178</EventRecordID>
    <Correlation />
    <Execution ProcessID="532" ThreadID="5208" />
    <Channel>System</Channel>
    <Computer>JosephMilne-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">ScRegSetValueExW</Data>
    <Data Name="param2">Start</Data>
    <Data Name="param3">%%5</Data>
    </EventData>
    </Event>




    Log Name: System
    Source: Microsoft-Windows-WMPNSS-Service
    Date: 23/12/2014 22:17:47
    Event ID: 14332
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: JXXX-PC
    Description:
    Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-WMPNSS-Service" Guid="{6A2DC7C1-930A-4FB5-BB44-80B30AEBED6C}" EventSourceName="WMPNetworkSvc" />
    <EventID Qualifiers="49165">14332</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-23T22:17:47.000000000Z" />
    <EventRecordID>151114</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>JosephMilne-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="ServiceName">WMPNetworkSvc</Data>
    <Data Name="ErrorCode">0x80004005</Data>
    </EventData>
    </Event>




    Log Name: System
    Source: Service Control Manager
    Date: 23/12/2014 22:17:46
    Event ID: 7026
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: JXXX-PC
    Description:
    The following boot-start or system-start driver(s) failed to load:
    SASDIFSV
    SASKUTIL
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-23T22:17:46.624000000Z" />
    <EventRecordID>151113</EventRecordID>
    <Correlation />
    <Execution ProcessID="532" ThreadID="536" />
    <Channel>System</Channel>
    <Computer>JosephMilne-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">
    SASDIFSV
    SASKUTIL</Data>
    </EventData>
    </Event>




    Log Name: System
    Source: Microsoft-Windows-BitLocker-Driver
    Date: 23/12/2014 20:12:48
    Event ID: 24620
    Task Category: None
    Level: Error
    Keywords:
    User: SYSTEM
    Computer: JXXX-PC
    Description:
    Encrypted volume check: Volume information on \\?\Volume{489ad043-ac52-11e3-87c0-806e6f6e6963} cannot be read.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-BitLocker-Driver" Guid="{651DF93B-5053-4D1E-94C5-F6E6D25908D0}" />
    <EventID>24620</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-23T20:12:48.010800000Z" />
    <EventRecordID>150447</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="52" />
    <Channel>System</Channel>
    <Computer>JosephMilne-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="ErrorCode">0x80000010</Data>
    <Data Name="Volume">\\?\Volume{489ad043-ac52-11e3-87c0-806e6f6e6963}</Data>
    <Data Name="WritePhase">0x0</Data>
    </EventData>
    </Event>



    Log Name: Application
    Source: VSS
    Date: 23/12/2014 19:28:55
    Event ID: 8193
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: JXXX-PC
    Description:
    Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040154, Class not registered
    .

    Operation:
    Instantiating VSS server
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">8193</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-23T19:28:55.000000000Z" />
    <EventRecordID>138974</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JosephMilne-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>CoCreateInstance</Data>
    <Data>0x80040154, Class not registered
    </Data>
    <Data>

    Operation:
    Instantiating VSS server</Data>
    <Binary>2D20436F64653A2042554543584D4C433030303034 3336352D2043616C6C3A2042554543584D4C43303030303433 33342D205049443A202030303030313934382D205449443A20 2030303030323232302D20434D443A202063686B64736B2020 433A2020202020202D20557365723A204E616D653A204A6F73 6570684D696C6E652D50435C4A6F73657068204D696C6E652C 205349443A532D312D352D32312D3435363139313738352D32 30373036333336352D3734303231393333392D313030312020 20202020</Binary>
    </EventData>
    </Event>

  13. #11
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    Quote Originally Posted by Coochin View Post
    Download, install, and run Tweaking.com Windows Repair (All In One).

    Follow all the recommended steps in the program and do not "second-guess" the default repair settings - just let it do its thing. Have run this program on many (more than one hundred) customers' computers with total success.
    Thank you for this. I have followed exactly the instructions from clean boot and right through. It seems to have corrected the problem with Security Essentials updating, but not with Windows Update. That still only works when I set IE to default browser with default settings and reboot.

    On the other hand, Windows boots faster after running the programme, so it seems to have corrected some problems.

    Thanks. Not sure what to do next. I have pasted some error messages below if that is any help.

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    Open a command prompt as an administrator and enter sfc /scannow and let us know what it reports.

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  16. #13
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    Quote Originally Posted by Sudo15 View Post
    Open a command prompt as an administrator and enter sfc /scannow and let us know what it reports.
    Thank you. I ran as suggested and at the end got this message:

    Windows Resource Protection did not find any integrity violations

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    Do you still have WUs outstanding ?

    Now that you've run WR and sfc, try these two and then WUs if you have any left to install.

    http://windows.microsoft.com/en-US/w...Readiness-Tool

    http://windows.microsoft.com/en-gb/w...#1TC=windows-7

    If either have problems running, check Event Viewer again to see what are the latest errors, also if WUs still fail.

    I don't think it's your Windows installer but it can cause problems. http://support.microsoft.com/kb/2642495
    Last edited by Sudo15; 2014-12-24 at 05:01.

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  19. #15
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    [QUOTE=Sudo15;979777]Do you still have WUs outstanding ?

    Now that you've run WR and sfc, try these two and then WUs if you have any left to install.

    http://windows.microsoft.com/en-US/w...Readiness-Tool


    Thanks Sudo15.

    The second fixit you suggest I have run before and it makes no difference to the problem.

    The Readiness-Tool got stuck and after 30 minutes I cancelled it, so it did not install KB947821.

    Looking on google it seems I should have allowed it to run as it can take several hours sometimes. I will have to do this overnight.

    I have not followed up your Windows Installer suggestion as I have no problems installing.

    However, neither of these fixes are addressing the exact problem I have. My problem is connecting to Windows Updates and Security essentials. Sometimes no connection is made and they stay on 'searching'. Other times downloads gets stuck sometimes 37% sometimes 80%.

    But when the downloads do complete there is no problem with them installing. The fixes you suggest appear to address problems installing, rather than problems connecting and downloading.

    My solution if I really want to make sure I have the Windows Updates and Security Essentials updates is to:

    Set IE as default browser and in advanced settings restore all defaults.

    Do a clean book of computer, letting Avira Free run.

    Check for Updates in Windows Updates. This gives me any Windows updates and lets me select updates for Security Essentials. They then download and install without any problems.

    If I then set Firefox as my default browser and do a Normal boot, the original problem returns.

    The only thing in the history of this problem that may be connected with it is that some months ago I installed EMET, but that prevented MS Word from working so I uninstalled EMET.

    Thanks for your help. It is appreciated.

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