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  1. #1
    New Lounger
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    Office 2000 SR1a probs ... help! (Win98SE Office 2000 SR1a)

    I am trying to install sr1a for Office 2000 on my WIN98SE machine. I keep getting an "Internal Error 2318 - Contact Product Assistance".
    I have tried the following:
    Clean boot - no other apps open
    Repair office
    Uninstall/Reinstall office
    Downloaded the full sr1a (53mb)-twice
    Tried installing from the Office Update site

    I saw another post where someone recommended trying the sr1 patch instead of sr1a ... but I cannot find it on the microsoft site. I have searched the ms kb articles, but could not find anything directly relating to this error.

    Any/all help would be appreciated ...

    Regards,

    Tom (server flunky) <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    I was reading some other posts here and though a verbose log might be of assistance (if anyone is brave enough) ... so I attached the 1st of the 2 part log here ... the other will be in a reply post shortly. I had to break it up and zip it to keep it under the 100k max.
    Attached Files Attached Files

  2. #2
    New Lounger
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    Re: Office 2000 SR1a probs ... help! (Win98SE Office 2000 SR1a)

    part 2
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  3. #3
    Silver Lounger
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    Re: Office 2000 SR1a probs ... help! (Win98SE Office 2000 SR1a)

    I had the same problem on some machines. I noticed that:

    1. When SR-1a patch gives error message, SR-1 installs smoothly
    2. After MS Visual Studio installation, SR-1a installs without any errors.

    Maybe somebody else can solve this problem?

  4. #4
    New Lounger
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    Re: Office 2000 SR1a probs ... help! (Win98SE Office 2000 SR1a)

    Any ideas on where I can get sr1?

  5. #5
    New Lounger
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    Re: Office 2000 SR1a probs ... help! (Win98SE Office 2000 SR1a)

    Well, THANK YOU FRED LANGA, PATRICK DEAL AND BOB BUCKLAND!! Thanks to a newsletter I get from Fred Langa ... http://www.langa.com, I downloaded and installed Patrick Deal's 'SearchBar' prog. With that, I searched Usenet/Newsgroups and found a message directly relating to my SR1a probs posted by Bob Buckland. If you follow the link below, you will be directed to a MS KB article that I could not find using standard/advanced search methods of the MS Knowledgebase. This fixed my problem.
    <A target="_blank" HREF=http://support.microsoft.com/default.aspx?scid=kb;EN-US;q291846>http://support.microsoft.com/default.aspx?...b;EN-US;q291846</A>

    Thanks again ...

    Edited by Charlotte to activate hyperlink

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