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  1. #1
    3 Star Lounger
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    Laptop will not connect with routers.

    Dell Windows 7 HP sees wifi connections, but when trying to connect to them will not. Have tried this now with 2 different routers. Password is typed in but Windows comes back saying "unable to connect". Have gone through all of the trouble shooter steps with no luck. Device manager says the device is working properly. No problem when using a direct ethernet connection. Thanks for any input.

  2. #2
    Super Moderator jwitalka's Avatar
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    Is the router set up to only allow specified MAC addresses? Are you sure you are using the Wireless (SSID) password rather than the router admin or PC password? Also note that the SSID password is case sensitive.

    Jerry

  3. #3
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    Has the WiFi ever connected with this computer ?

    Favourite could be WiFi has become disabled - your computer will have a key combo with one of the F keys to enable it.

    In Device Manager/View/Show hidden devices/Non-Plug and Play Drivers - are there any yellow alerts ?

    Can you go Start - type services.msc - press enter and ensure WLAN AutoConfig is showing as Started and Automatic.

    Open Network and Sharing Center/Manage wireless networks - if your SSID is showing, right click on it and select Remove then reboot the computer to see if it picks it up again.

    You will have to re-enter the shared key which is case sensitive.

    Open a command prompt and enter netsh interface ipv4 show interfaces

    You should have -

    Loopback Pseudo Interface 1
    Wireless Network Connection
    Local Area Connection

    and if you have the MS Virtual Miniport installed - Wireless Network connection 2

    There should also be something in Event Viewer as Windows attempts to create a Wireless connection and will report when it can't.

    When you are in Device Manager as described and expand the Network adapters, you should see multiple MS ISATAP adapters that Windows has created in an attempt to get a connection.

    You can right click on each of the incremented ones and Uninstall as you only need the original.

    Have you tried to connect when booted up into Safe Mode with Networking ?

    One other thing you could try and that is to log into the router and momentarily disable the WPA2-PSK security and then re-enable whether it connects or not.

  4. #4
    3 Star Lounger
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    I did a driver update for the wireless chip and that seems to have corrected the issue. Thanks for all replies.

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