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  1. #1
    5 Star Lounger
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    Need help opening a file

    Happy New Year to all.
    I have W7 SP1, and am having trouble trying to download and open a file.
    On the financial site that has the statement I'm trying to download there are 2 icons beside the statement:
    One says HTML, the other says PDF.
    Whether I try to open either, or right click and do a "save as", the document says it is: document.do

    Then Explorer says it can't find a program to open the file.

    I would appreciate help in how I can download and save this file, and then open it.

    Thank you,
    Dick

  2. #2
    Super Moderator RetiredGeek's Avatar
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    Dick,

    What browser are you using?
    Do you have any ad-ons running like NoScript in Firefox?
    What PDF software do you have installed?

    May the Forces of good computing be with you!

    RG

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  3. #3
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    What happens if you try to open it in Word or rename it as .doc?

  4. #4
    Silver Lounger RolandJS's Avatar
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    Earlier poster has it right, download the file, rename the .do to .doc --- somebody made a simple spelling error on their web site After the renaming, you should be able to convert the DOC [test to make sure it really is a DOC] to a PDF.
    "Take care of thy backups and thy restores shall take care of thee." Ben Franklin revisited.
    http://collegecafe.fr.yuku.com/forum...-Technologies/

  5. #5
    5 Star Lounger
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    RG:
    I use IE11. No ad-ons like NoScript. PDF-Viewer.
    Dick

  6. #6
    Super Moderator RetiredGeek's Avatar
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    Dick,

    Try downloading Foxit PDF Reader and on install UnCheck the Open in Browser option and see if that will fix the problem. HTH
    May the Forces of good computing be with you!

    RG

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  7. #7
    Super Moderator Rick Corbett's Avatar
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    I suspect the .do extension indicates you're making the request to a Java servlet and the servlet is configured to generate either an HTML or PDF file dynamically rather than serve up an actual file that already exists. This would make sense for a financial site if the data always needs to be up to date.

    To check, in IE, try right-clicking on either the HTML or PDF icon and see if you get an option to 'Inspect element'. If so, you should be able to see if the element refers to anything Java-related, e.g. javax.servlet.http.HttpServletRequest.

    If so, try another browser? If a different browser also fails then there may be an issue with configuration of the servlet itself.

    Hope this helps...

  8. The Following 2 Users Say Thank You to Rick Corbett For This Useful Post:

    BruceR (2015-01-03),RolandJS (2015-01-03)

  9. #8
    Super Moderator RetiredGeek's Avatar
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    Rick,

    Does the client need Java installed/enabled?
    May the Forces of good computing be with you!

    RG

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  10. #9
    Super Moderator Rick Corbett's Avatar
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    Hi RG - Sorry but that was the limit of my knowledge. Common sense () suggests that all the legwork is carried out on the webserver end before presentation of the dynamically-generated page or file to the client... but I don't know enough to make an authoritative answer.
    Last edited by Rick Corbett; 2015-01-03 at 13:11.

  11. #10
    5 Star Lounger
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    Sorry for the delay in responding. I was away from my computer for a while.

    I downloaded the document (using the pdf icon on the website); and then renamed it to document.pdf

    It opened.

    I haven't had this problem before on this website before. Maybe someone was doing maintenance over the holidays and had had a little too much holiday cheer while doing so.

    Anyway, thank you all for your help.
    Dick

  12. #11
    WS Lounge VIP Browni's Avatar
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    .do is also a valid TLD !

    http://en.wikipedia.org/wiki/.do

  13. #12
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    The context for my original question/problem is:
    Since the advent of online banking I have been going to my bank's site each month when my monthly statement was available.
    I would right click on the pdf icon and download the statement.
    This is the 1st time it downloaded with a file extension of .do
    That's why I suspect someone did some systems maintenance over the holidays.
    Whatever caused the .do glitch, I am thankful for the help; and for being able to rename the file, open it, and use the information it contained.
    Dick

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