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  1. #1
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    2 BSOD issues iv'e encountered lately please help!

    Hi Guys,

    I bought a new computer 3 weeks ago and since then i got 2 blue screens which i have no idea whats the cause of them.
    the first one i got while plugging out my TP-LINK wireless USB adapter (this happened on the 11/01/15), and the second blue screen happened while i was plugging out my line6 pod hd from the USB (this happened on the 21/01/15).

    Here are the links for my mini-dump files -

    Link for 011115-46285-01 - http://www.mediafire.com/download/6i7br3zh4bvired/01111...

    Link for 012115-19078-01 - http://www.mediafire.com/download/6sl56jlb2z07aq0/01211...

    Here are the details from BlueScreenView -

    ==================================================
    Dump File : 012115-19078-01.dmp
    Crash Time : 1/21/2015 10:19:37 PM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`02c8915e
    Parameter 3 : fffff880`0cfefcb0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+76e80
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18700 (win7sp1_gdr.141211-1742)
    Processor : x64
    Crash Address : ntoskrnl.exe+76e80
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\012115-19078-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 334,000
    Dump File Time : 1/21/2015 10:21:37 PM
    ==================================================


    ==================================================
    Dump File : 011115-46285-01.dmp
    Crash Time : 1/11/2015 8:29:03 PM
    Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000007e
    Parameter 1 : ffffffff`c0000005
    Parameter 2 : fffff880`0920ce26
    Parameter 3 : fffff880`03585808
    Parameter 4 : fffff880`03585060
    Caused By Driver : athurx.sys
    Caused By Address : athurx.sys+8dc5
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : athurx.sys+8e26
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\011115-46285-01.dmp
    Processors Count : 4
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 322,048
    Dump File Time : 1/11/2015 8:30:59 PM
    ==================================================


    Here is my computer settings:

    windows 7 64 bit
    Intel Core i5 4690 3.5Ghz 6MB L3 Cache s1150
    Asus H97M-PLUS
    G.Skill Ares 2x4GB DDR3 1600Mhz
    Asus GTX750
    Western Digital Caviar Blue 1TB 64MB 7200RPM Sata III

    Please help me sort this issue out and find the source of the problem,
    Thank you!



  2. #2
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    If it's the same USB port then you probably have a mechanical problem where the USB connector shorts out when plugging in / out.
    Does it happen on all USB ports?
    Does it happen with all USB devices?

    cheers, Paul

  3. #3
    Super Moderator Rick Corbett's Avatar
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    The BSOD on 11-1-15 shows it was caused by the Atheros radio driver for your TP-Link wireless USB adapter. Have you checked whether you are using the latest driver for it? (These devices often ship with a driver CD which is later superceded by one or more newer drivers as problems become apparent. Have a look on the TP-Link support site.)

    Do you use 'Safe Eject' i.e. using the USB icon near to the clock in the Notification Area (bottom right of the screen) or do you just remove the USB device? (If you see a downward pointing triangle as the leftmost icon in the Notification Area then it means that not all icons are showing and you need to click on the triangle icon and select the USB icon.)
    hidden_icons.jpg

  4. #4
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    Hi guys thanks for the response,
    Each of the BSOD happened while i was using 2 different USB entries.
    Unfortunately i don't have that CD that came with the TP-LINK...i just download what i thought was the latest driver from their site...
    I can try and update it by downloading the latest driver from their site...maybe that will help..
    Any ideas what caused the second blue screen (the one that happened on the 21/01/15)???

  5. #5
    Super Moderator Rick Corbett's Avatar
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    If you downloaded the driver from the TP-Link support site then it's likely that you have the latest driver. Unfortunately you didn't mention what model of TP-Link wireless USB adapter you're using nor the driver version so it's impossible to advise without more info.

    The BSOD on the 21/01/15 is a generic one so, without you answering whether you use 'Safe Eject' or not', it's impossible again to advise without more info.

  6. #6
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    Yes you are right sorry,

    The TP-LINK i'm using is - TL-WN822N version 2
    And i downloaded it from here - http://www.tp-link.com/en/support/do...22N&version=V2
    This version - TL-WN822N_V2_111116

    As for the 'Safe Eject' issue, i'm afraid i didn't use it.

  7. #7
    Super Moderator Rick Corbett's Avatar
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    No need to apologise... and thanks for the additional information.

    TL-WN822N_V2_111116 does appear to be the latest driver for your particular TP-Link wireless USB adapter. As a result, I think it's most likely that your BSOD's are the result of just removing your USB devices without using 'Safe Eject'.

    Try using 'Safe Eject' and, if you are still experiencing problems, report back.

    Hope this helps...

  8. #8
    New Lounger
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    Hi Again,

    So i did some research and apparently there is a known problem with POD HD 500x (the multi effect which i disconnected from my computer when i got a BSOD)...i'm not the first who got it...and since it's not a storage device then it don't have an 'remove safely' option...
    So i think i'm going to take it to the product support...thanks for all the help!

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