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  1. #1
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    can't receive IE.

    on my Sony laptop I can't get IE to open. I get a message that IE has stopped working, then a msg "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. If I can't get online at all, how can I fix the problem? Can't dl IE again if I can't get online to get it. I'm about to tear my hear out since I just get that repeat msg every time and then the program closes again. Thanks for any help.'
    Karen

  2. #2
    Super Moderator jwitalka's Avatar
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    What OS? Two things to try:
    1. Try running IE with no add ons. (Start > Run > iexplore.exe -extoff )
    2. Try resetting IE to default (Control Panel > Internet Options > Advanced Tab > Click on the reset button at the bottom.

    Jerry

  3. #3
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    Alternatives to IE would be Firefox or SeaMonkey, either one will allow cruising the 'net, at least keep one being productive. SeaMonkey includes an E-Mail Client, an alternative to Thunderbird or Incredible Mail.

  4. #4
    Super Moderator jwitalka's Avatar
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    Quote Originally Posted by Berton View Post
    Alternatives to IE would be Firefox or SeaMonkey, either one will allow cruising the 'net, at least keep one being productive. SeaMonkey includes an E-Mail Client, an alternative to Thunderbird or Incredible Mail.
    Doesn't help if she can't get on the net to download either of these.

    Jerry

  5. #5
    Silver Lounger RolandJS's Avatar
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    OP might have to sneaker-net and install some fixit utilities. Another computer with downloading abilities is going to be needed. Some possible utilities to sneaker-net:
    Tweaking.com's Windows Repair (All in One) -- this one has worked for me!
    CIR - Complete Internet Repair -- this one has worked for me!
    Anvi Browser Repair Tool -- ditto
    Network Adapter Repair -- don't know, haven't tried this one
    FixitIEUtility -- kinda sorta like CIR
    I'll stop here; Coochin and PaulT will have some ideas also.
    "Take care of thy backups and thy restores shall take care of thee." Ben Franklin revisited.
    http://collegecafe.fr.yuku.com/forum...-Technologies/

  6. #6
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    Doesn't help if she can't get on the net to download either of these.
    Guess a friend's computer and a USB Thumb/Flash drive as a logical solution would be out of the question????

  7. #7
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    Quote Originally Posted by Berton View Post
    Guess a friend's computer and a USB Thumb/Flash drive as a logical solution would be out of the question????
    Hi Karen
    This situation has happened to me a couple of times now.
    The cause has been windows a windows update.
    My solution was to use System Restore, pick a point covering the time that you could use IE and use that.
    Once you have IE back then download another browser.
    Change updates to manual and start updating, after each try to use IE, when IE does not work then use System Restore again and hide the update which stopped it working.


    Pulling up installed updates and uninstall recent ones for IE, might work, restart and check if IE is back.
    Last edited by edd2; 2015-02-06 at 03:18.

  8. #8
    WS Lounge VIP Coochin's Avatar
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    Quote Originally Posted by jwitalka View Post
    What OS? Two things to try:
    1. Try running IE with no add ons. (Start > Run > iexplore.exe -extoff )
    2. Try resetting IE to default (Control Panel > Internet Options > Advanced Tab > Click on the reset button at the bottom.

    Jerry
    I second Jerry's suggestions.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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