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  1. #1
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    Problem in windows experience index ( WEI)

    Dear All,

    I could not find WEI of my HP probook 4520s. It vanished mysteriously all of a sudden. Though I tried to rerate the machine, it shows the error message per screenshot attached.

    I tried the following solutions found online without any success.

    1.Checked whether the windows program files used for this rating are intact as per one of the suggestion.
    2.Uninstalled the driver for Radeon video card and re booted the machine.
    3.Ran the system diagnostic tool in dos prompt. It did not show any error.

    Though video programs still run without any issue,I am puzzled to see this error again and again.
    Grateful for any help.

    Regards,
    MSN
    Attached Images Attached Images

  2. #2
    Super Moderator jwitalka's Avatar
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  3. #3
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    HP probook 4520s WEI Score

    Quote Originally Posted by jwitalka View Post
    Thank You Jerry. I tried it already. Since this solution does not cover HP probook 4520s model, I could not go ahead.

  4. #4
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    I assume you've gone back through your restore points to see if there's one where you do have WEI ?

    If that fails then have a look through the downloads to see if any will be of help. http://h20564.www2.hp.com/hpsc/swd/p...ts.oid=4145200

    While I've seen bad reports of HP tech support for machines out of warranty, it may be worth giving them a bell, but a factory reset may be the only option if none of the above help.

    See what Novabench makes of your system.
    Last edited by Sudo15; 2015-03-06 at 05:46.

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