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  1. #1
    New Lounger The Artful Dodger's Avatar
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    Question I Can't Access Windows Store!

    Hello:

    After over a year of using Windows 8.1 I still can't access The Windows Store! Every time I click on a link to the Store, I get the screen shown in the attachment. I have tried Microsoft Technical Support but each time I do they indicate that I have to pay for the service. I'm not doing that!

    Any suggestions would be most appreciated.

    Sparky
    Attached Images Attached Images

  2. #2
    Super Moderator jwitalka's Avatar
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    Try the Windows App Troubleshooter:
    http://windows.microsoft.com/en-us/w...t-problems-app

    Jerry

  3. #3
    New Lounger The Artful Dodger's Avatar
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    Jwitalka:

    I think I must not have asked my question correctly - it's not a Windows Store App that I'm having trouble with - I don't have any Windows Store Apps because I can't get to the Windows Store itself!

    Sparky

  4. #4
    Super Moderator jwitalka's Avatar
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    The Windows store is an app also. The troubleshooter may fix your issue.

    Jerry

  5. #5
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    Open a Command Prompt (Admin) and enter -

    dism /online /cleanup-image /startcomponentcleanup

    dism /online /cleanup-image /restorehealth

    sfc /scannow

    exit (to close the command window)

    Reboot for effect and see how that goes - the sfc /scannow should report no integrity violations but let us know if it reports otherwise and if the other two commands were unsuccessful.

  6. #6
    WS Lounge VIP Calimanco's Avatar
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  7. #7
    New Lounger The Artful Dodger's Avatar
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    Troubleshooter found no problems. Still no joy!


    Sparky

  8. #8
    New Lounger The Artful Dodger's Avatar
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    Sudo15:

    All tests completed with no problems - still no joy!

    Sparky

  9. #9
    New Lounger The Artful Dodger's Avatar
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    Calimanco:

    Tried all of the suggestions from the Geek (except refreshing) but no joy! Didn't refresh because I recently re-loaded Windows 8.1 (completely) and I tried it immediately after completion - again, no joy!

    Sparky

  10. #10
    New Lounger The Artful Dodger's Avatar
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    Regarding the Windows Store App - how does on remove it and then reinstall it? I can't find any reference to it?

    Sparky

  11. #11
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    Found this article which could help in re-registering the Store app. http://blogs.msdn.com/b/notime/archi...ndows-8-1.aspx

    While the article doesn't specify, I would think the Command Prompt will be (Admin) for those commands.

  12. #12
    New Lounger The Artful Dodger's Avatar
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    I executed all of the CMD instructions, all brought up a very fast message in green, then removed it, and finally came back to the command prompt (I did use the Admin version. None of them issued any error messages.

    Now, when I attempt to visit the Store, I get a message to the effect that "This Computer isn't connected to the Internet" which is plainly false. However, as the message has changed, I'll revisit the suggestions above to see if one of them might fix things.

    I'll report back!

    Thanks to all who have made suggestions.

    Sparky

  13. #13
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    There could be some solutions in this article but they haven't worked for everyone. http://answers.microsoft.com/en-us/w...3-9920696166db

  14. #14
    Silver Lounger
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    A last resort is to do a Factory Restore. I had to do one after some diagnostics showed over 2000 PUPs on the computer, apparently some required files were corrupted and couldn't be otherwise repaired. Windows Store works fine now.

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