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  1. #1
    New Lounger
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    MS Word stopped working

    Running Office 2000 in Windows 7 Pro 64-bit.

    All Office modules have been running successfully for a few years. Today however when starting Word this error message is received:

    Windows Word has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

    All other Office modules continue to run without problem. The installation disc was inserted and the installation correction option chosen, which appeared to execute without problem. But Word continues to fall over:

    There was a problem sending the command to the program


    Can anyone advise?

  2. #2
    Super Moderator RetiredGeek's Avatar
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    Cynic,

    The shortcut may have become corrupted. Try navigating to the WinWord.exe file in Windows Explorer and launching from there to confirm. It it starts ok you can then delete the shortcut and recreate it from Windows Explorer. HTH
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

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  3. #3
    New Lounger
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    Thank you for reply, but sadly same error boxes when starting from winword.exe

    Should have mentioned that all .doc files open OK on another computer, and rolling back a week with System Restore had no effect. Head scratching begins here.

    Could it possibly have been caused by a recent MS update?

  4. #4
    Super Moderator Rick Corbett's Avatar
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    It may be a corrupted default normal.dot template file.

    Navigate to the C:\Users\<your user name>\AppData\Roaming\Microsoft\Templates folder and rename normal.dot to oldnormal.dot then try opening Word again. Word will automatically create a new normal.dot template file.

    (You'll need to turn Show hidden files on to see the AppData folder.)

    Hope this helps...
    Last edited by Rick Corbett; 2015-03-19 at 15:42.

  5. #5
    Silver Lounger Charles Kenyon's Avatar
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    If it is not there, check: How to find the normal template.
    Charles Kyle Kenyon
    Madison, Wisconsin

  6. #6
    New Lounger
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    Well Rick - you are certainly in the ball park. When changing normal.dot to oldnormal.dot it is then possible to successfully open Word. But, closure and attempting to again open Word produces the error message. Something is effecting the newly produced normal.dot file?

  7. #7
    Silver Lounger Charles Kenyon's Avatar
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    Look into Add-Ins. I believe that Word 2000 was the first version to allow .COM Add-Ins and they have caused various problems. Add-Ins are often installed without permission or notice as a part of other software packages.

    Make sure you have the option checked to get notice of attempts to save changes to your normal template.
    Last edited by Charles Kenyon; 2015-03-19 at 16:46.
    Charles Kyle Kenyon
    Madison, Wisconsin

  8. #8
    New Lounger
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    Cannot locate the add-ins or the Word Options. But that website of yours certainly seems to describe my problem. Where can I find that setting?

    update: found it
    Last edited by Cynic; 2015-03-19 at 17:07.

  9. #9
    New Lounger
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    I think that has solved the immediate problem. You are indeed the man!

    Is there any way to avoid having to decline a change to normal.dot every time Word is closed?

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