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  1. #1
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    Seeing Strange Explorer issue

    I am having some strange Explorer issues across all 6 of my computers. All 6 have different hardware, 5 are desktops and I have 1 laptop.

    The issue is random, but occurs once the computer is turned on. I will get at some point an error saying that Explorer has crashed and wants to restart (sometimes it asks me to restart by clicking OK, other times it just does the restart on it's own).

    According to the logs this all started on 2-12-2015 which according to my records of updates I did install the following;
    Security
    KB3004361
    KB3013455
    KB3029944
    KB3031432

    Update
    KB3021917
    KB3005788
    KB3004394

    Here is the what the event log says

    Log Name: Application
    Source: Application Error
    Date: 3/20/2015 8:28:40 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Ellie
    Description:
    Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000004500fd8
    Faulting process id: 0x688
    Faulting application start time: 0x01d06317c1ea8cba
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: unknown
    Report Id: 66b88618-cf0d-11e4-ab9d-005056c00008
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-20T14:28:40.000000000Z" />
    <EventRecordID>113568</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Ellie</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>0000000004500fd8</Data>
    <Data>688</Data>
    <Data>01d06317c1ea8cba</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>unknown</Data>
    <Data>66b88618-cf0d-11e4-ab9d-005056c00008</Data>
    </EventData>
    </Event>


    Not sure but I figured I would start with this and see where this takes me. Anything else I can provide just let me know. All computers are Windows 7 Pro and Home, 64-bit.

    Thanks
    "Every Thing Changes but Change Itself"

    [Core I7 6700][Asus Maximus VIII Hero][8GB G.Skill memory][Asus GTX 980Ti Strix][1 x 512GB Samsung 950 Pro][850W Seasonic PSU][Antec 900][Windows 10 Professional, 64-bit][2 x Asus PG278Q]

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  2. #2
    WS Lounge VIP Calimanco's Avatar
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    Windows should be creating crash dump files. Install WhoCrashed. It will analyse the files and should give you an idea of what's causing the problem.

    http://www.majorgeeks.com/files/deta...e_edition.html

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    swatbat2142 (2015-03-27)

  4. #3
    jwoods
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    The Exception Code means there was an Access Violation, which could be caused by a number of things...

    Follow the steps indicated in post #2 in this thread and see if it helps...

    http://www.sevenforums.com/bsod-help...xc0000005.html

  5. #4
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    @Calimanco - I installed WhoCrashed and the report came up nothing

    @jwoods - I ran the SFC /scannow and no errors. I also ran the memtest86+ overnight and no problems. I also ran the Windows memory test this morning and nothing

    Do you want me to also run these tests on the other machines? All machines have different hardware and memory manufacturers?
    "Every Thing Changes but Change Itself"

    [Core I7 6700][Asus Maximus VIII Hero][8GB G.Skill memory][Asus GTX 980Ti Strix][1 x 512GB Samsung 950 Pro][850W Seasonic PSU][Antec 900][Windows 10 Professional, 64-bit][2 x Asus PG278Q]

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  6. #5
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    What do the machines have in common other than Windows Updates - did you install any programs onto the machines around that time or carry out any other communal activity ?

    Starting with one machine, if your restore points go back that far, restore to prior 12th Feb. and scanning for affected programs with each point that you select to see if WE continues to crash.

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    swatbat2142 (2015-03-27)

  8. #6
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    Common. All have CCleaner, Comodo firewall, Macrium, Avira, Autoruns and some others. Some have Office 2010 while others do not have Office at all. Only my system do I ever install and uninstall programs. The other systems are the way they are. I joined another thread about some updates which seems to have a lot of activity here. Maybe it is tied to this I am not sure. But those updates are tied to Feb 12.

    Basically I ran Disk Cleanup and now some updates from that time period are now showing up; even though they say installed. Again I am not sure if that thread is tied to this Explorer issue. I will keep digging around and see if can get something common to this.
    "Every Thing Changes but Change Itself"

    [Core I7 6700][Asus Maximus VIII Hero][8GB G.Skill memory][Asus GTX 980Ti Strix][1 x 512GB Samsung 950 Pro][850W Seasonic PSU][Antec 900][Windows 10 Professional, 64-bit][2 x Asus PG278Q]

    [Core I5 2500k][Asus P8P67 Pro (ver 3.1)][8GB Corsair memory][Asus ENGT430][1 x 90GB Corsair GT SSD][650W Corsair PSU][Thermaltake DH-202][Windows 7 Home, 64-bit][65" Panasonic Plasma T.V.]

  9. #7
    jwoods
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    The list of KB's you provided and what they are for...

    3004361 Group Policy and domains
    3013455 Kernel-mode driver; possible font issues, see KB 3037639
    3029944 TIFF image exploits
    3031432 Windows validations; also KB 3004375
    3021917 Performance updates
    3005788 Printing preferences window issue
    3004394 Trusted Root Certificates

    Have you checked to see if these show as installed in Control Panel > Programs and Features > View Installed Updates?

    The Disk Cleanup/Repeating Updates Offered seems to be a separate issue.
    Last edited by jwoods; 2015-03-21 at 18:32.

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  11. #8
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    So uninstall the updates one by one on one of your PCs until the crashes stop (if). Then reinstall the other updates except the offender (assuming it was MS update). Then ID what the update does and if there maybe updates (BIOS, drivers, browser update, app update, etc.) you can do to mollify this update or live without it for now.

    Contact MS about the issue so they can work on the fix though Win7 is now a lower priority with them.

  12. #9
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    @jwoods - well checking what you said, I do have missing ones. Now all the updates show in the WU view history, but these are missing if I go to the control panel

    KB3031432
    KB3029944
    KB3004394

    @Fascist Nation - I will work on this in the coming days. Question, if I remove an update; in WU view history will that disappear or will the entry remain;even though it is uninstalled? Or do I have to run something after I uninstall an update to clean the system out of those entries?

    Thanks
    Last edited by swatbat2142; 2015-03-22 at 10:03.
    "Every Thing Changes but Change Itself"

    [Core I7 6700][Asus Maximus VIII Hero][8GB G.Skill memory][Asus GTX 980Ti Strix][1 x 512GB Samsung 950 Pro][850W Seasonic PSU][Antec 900][Windows 10 Professional, 64-bit][2 x Asus PG278Q]

    [Core I5 2500k][Asus P8P67 Pro (ver 3.1)][8GB Corsair memory][Asus ENGT430][1 x 90GB Corsair GT SSD][650W Corsair PSU][Thermaltake DH-202][Windows 7 Home, 64-bit][65" Panasonic Plasma T.V.]

  13. #10
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    Swatbat2142 - Just thought I'd chime in here. I have experienced the same issue with Windows Explorer crashing. It always happens after running Western Digital My Cloud (WD My Cloud.exe) which syncs up with an NAS. Everything works great until I exit that program and then I get the Windows Explorer crashing and restarting thing going on until I reboot. To remedy, I just quit using that application since the drive is easily accessed by other means.

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  15. #11
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    thanks dclausse. I'll look in to that as well. I had my laptop just booted up, but I never got around to working on it. Having it by my side I saw the Explorer crash after about 9 minutes. What a bugger this is

    I have not done the uninstalling since I got swamped here. I just want to pay close attention to each and not have things nagging for my attention. I think I will start this uninstalling today though as my desk is clear for the week. I'll report back.

    Thanks everyone for staying with me
    "Every Thing Changes but Change Itself"

    [Core I7 6700][Asus Maximus VIII Hero][8GB G.Skill memory][Asus GTX 980Ti Strix][1 x 512GB Samsung 950 Pro][850W Seasonic PSU][Antec 900][Windows 10 Professional, 64-bit][2 x Asus PG278Q]

    [Core I5 2500k][Asus P8P67 Pro (ver 3.1)][8GB Corsair memory][Asus ENGT430][1 x 90GB Corsair GT SSD][650W Corsair PSU][Thermaltake DH-202][Windows 7 Home, 64-bit][65" Panasonic Plasma T.V.]

  16. #12
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    OK so I uninstalled what I could all the way back to 2-12-2015; my laptop and my main system. Now some details

    Not uninstalled
    * I left the kernel updates which are 3 still installed.

    * I left the updates to Internet Explorer as well. I don't use I.E. 11 at all, but if I still have the issue then maybe I will uninstall those few as well.

    Strange
    * On the February updates I have 4 updates that show in WU history as being installed, but they are not in the control panel area to uninstall. Is there a way to uninstall these even though they do not show in the control panel area?

    * According to my records I never installed KB3004375. WU area matches, never installed. But in my control panel it showed up as installed. I checked all my systems and somehow that update got installed on all my systems and not by me. I did however uninstalled it

    * Another interesting thing has occurred. On my records and in WU area, KB3023607 has never been offered to any of my systems and does not showed installed. But in the control panel on 3-24-2015 all my systems shows this being installed on the same day. I never saw an offer to update yesterday, not till this morning (KB2952664 and Skype again) so not sure what gives there. I will track it and maybe uninstall later.


    I'll keep an eye and see how my systems reacts like what you said Fascist Nation. hopefully this Explorer crashing issue is like you said; one of them
    Last edited by swatbat2142; 2015-03-25 at 14:53.
    "Every Thing Changes but Change Itself"

    [Core I7 6700][Asus Maximus VIII Hero][8GB G.Skill memory][Asus GTX 980Ti Strix][1 x 512GB Samsung 950 Pro][850W Seasonic PSU][Antec 900][Windows 10 Professional, 64-bit][2 x Asus PG278Q]

    [Core I5 2500k][Asus P8P67 Pro (ver 3.1)][8GB Corsair memory][Asus ENGT430][1 x 90GB Corsair GT SSD][650W Corsair PSU][Thermaltake DH-202][Windows 7 Home, 64-bit][65" Panasonic Plasma T.V.]

  17. #13
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    Just looked over your crash log again, and yes with it happening on disparate computers the only thing I see in common is Windows updates (and a network? network printer?). Weird though that it is happening to your computers when others worldwide are not reporting similar issues.

    I note an error 5 (c0000005) in the log. Chewing on that.

    Hopefully the issue is gone. You can start adding updates back---keep good notes. Hopefully something goes wrong and it can clearly be linked to one update. Many updates may be important security fixes.

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  19. #14
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    I think I found the problem. Here in this forum and in other forums people are fuming. It looks like my issue is tied to "Disk Cleanup" and how the dang thing uninstalls the dependency updates when it should not. Checking my records I can see a particular update was installed on all machines, Check the WU history area and it is installed. But it is not in the control panel area, checking the registry the update does not exist.

    So I downloaded the update via Microsoft Download Center and tried to install. I get a message that it is already installed. So then I tried to use command line to uninstall and I get a message saying that the update is not installed. Huh?

    So I checked both my parents systems since I had not used the Disk Cleanup tool. Their systems had not issue; everything matched so this issue I truly believe is centered around the Disk Cleanup and the huge fiasco I see in other forums and here. I also found out that KB3021952 had a hidden update which explains why I have no records of KB3023607 being offered, but there it is on all my systems installed on 3-24. Not by me. So I think I am going to sit this out and see how Microsoft is going to fix this.

    Thank you everyone for your time and expertise, for now I will sit out and watch.
    "Every Thing Changes but Change Itself"

    [Core I7 6700][Asus Maximus VIII Hero][8GB G.Skill memory][Asus GTX 980Ti Strix][1 x 512GB Samsung 950 Pro][850W Seasonic PSU][Antec 900][Windows 10 Professional, 64-bit][2 x Asus PG278Q]

    [Core I5 2500k][Asus P8P67 Pro (ver 3.1)][8GB Corsair memory][Asus ENGT430][1 x 90GB Corsair GT SSD][650W Corsair PSU][Thermaltake DH-202][Windows 7 Home, 64-bit][65" Panasonic Plasma T.V.]

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