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  1. #1
    3 Star Lounger amflores's Avatar
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    Could not login to my DELL notebook

    Hello,

    I had a big problem with my Dell Latitude 3540.
    It did not accept my password and the answers to those 3 verification questions.

    I COULD NOT LOGIN

    Dell people told me how to save to a DVD the Win8.1 .ISO file, and I had to start from scratch. It took me a hell of a time to record this file.

    Luckily I had all my documents saved to an external HD.

    That's all I had from DELL: No Win8.1 and no drivers DVDs of any sort, as I got when purchased a DELL Vostro 1510 long ago.,

    Now to my two questions:

    1 - How to make an image of my system, including everything stored in the notebook?
    2 - How to make a non-destructive re-install of Win8.1?

    Maybe they are dumb questions, but I know that you may have simple or alternative solutions to them.

    I appreciate any help that you can give me.

    Cheers,
    Flores
    Both me and my Windows edition speak brazilian portuguese.

  2. #2
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    No, they aren't dumb questions as creating an external system image in Win 8.1 isn't as straight forward as it is in Win 7.

    This article should provide the answers to both of your questions https://www.winhelp.us/system-image-...ndows-8-1.html

    An alternative to the repair install would be to perform a factory reset and then restore with the system image. http://www.ehow.co.uk/how_5948831_re...y-default.html
    Last edited by Sudo15; 2015-03-22 at 09:14.

  3. #3
    WS Lounge VIP mrjimphelps's Avatar
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    If your external (or internal) HD is a Seagate or a Maxtor, you can use the Seagate DiscWizard program.

    It is good software for making a full backup of your hard drive. It is easy to use, and free.

  4. #4
    3 Star Lounger amflores's Avatar
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    Hello mrjimphelps,

    Mine is a Seagate (500Gb) almost full (50 Gb free).

    I don't know if DiscWizard requires an empty one, or a used HD with enough free space to save the full bkup.

    My C:> is a 700 Gb HD with 385 Gb free space now,

    If necessary I will buy a new one with larger capacity.

    Thanks for your help.

    Regards,
    Both me and my Windows edition speak brazilian portuguese.

  5. #5
    Super Moderator RetiredGeek's Avatar
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    Flores,

    Have you tried one of the Password Reset boot disks?

    My Favorite is the Offline NT Password & Registry Editor

    HTH
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
    Laptop Specs

  6. #6
    WS Lounge VIP mrjimphelps's Avatar
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    Quote Originally Posted by amflores View Post
    Hello mrjimphelps,

    Mine is a Seagate (500Gb) almost full (50 Gb free).

    I don't know if DiscWizard requires an empty one, or a used HD with enough free space to save the full bkup.

    My C:> is a 700 Gb HD with 385 Gb free space now,

    If necessary I will buy a new one with larger capacity.

    Thanks for your help.

    Regards,
    You will need sufficient space on your external hard drive.

    You have two options: (1) Delete the oldest backup(s), freeing up space; or (2) buy a bigger hard drive.

    If you go with option (2), you can keep your old backups. Myself, I usually go with option (1).

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