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  1. #1
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    Question Win8.1 and printer problems at same time

    My computer all of a sudden is malfunctioning with "Driver Unavailable, Driver Error" and HP Printer is suddenly "Off Line". These two problems started at the same time. I tried to solve the driver problem with Sams Drivers. Thankfully I did a restore point because it crashed the computer. I was able to recover with the restore point I made prior to the driver repair by Sams. I have no idea where to go or what to do now as this computer and printer has worked flawlessly for years. Any help is most definitely will be appreciated.

  2. #2
    WS Lounge VIP Calimanco's Avatar
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    Never rely on so called driver update programs. As you have realised, they can do more harm than good.

    Start by updating the driver. Download from HPs own site.

    http://support.hp.com/gb-en/drivers/...FU872wodQg8Ang

    If that doesn't work, try the HP Print & Scan Doctor

    http://h20180.www2.hp.com/apps/Nav?h.../printer_diag/

  3. #3
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    I normally start by deleting the printer and then re-booting and letting Windows re-load the driver.

    cheers, Paul

  4. #4
    jwoods
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    You might try this Fixit from the Microsoft Fixit Solution Center...

    https://support.microsoft.com/en-us/...nting_problems

  5. The Following User Says Thank You to jwoods For This Useful Post:

    squire (2015-03-29)

  6. #5
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    Quote Originally Posted by jwoods View Post
    You might try this Fixit from the Microsoft Fixit Solution Center...

    https://support.microsoft.com/en-us/...nting_problems
    We're sorry, but your operating system is not supported by Microsoft Fix it at this time. Thank you anyway.

  7. #6
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    Nothing worked, still at square one.

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    WS Lounge VIP Calimanco's Avatar
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    Quote Originally Posted by squire View Post
    Nothing worked, still at square one.
    What have you actually tried? Nothing worked doesn't tell us very much.

  9. #8
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    I tried this :
    Start by updating the driver. Download from HPs own site.

    http://support.hp.com/gb-en/drivers/...FU872wodQg8Ang

    If that doesn't work, try the HP Print & Scan Doctor

    http://h20180.www2.hp.com/apps/Nav?h.../printer_diag/

    The first ran and ran but never installed. Second one I didn't like all the stuff it was looking at on the computer.

    I tried deleting the printer and rebooted but didn't do any thing, and the last my operating system wasn't supported.

  10. #9
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    Deleting and re-booting must have done something. Did the printer re-install?
    What is the printer model and how is it connected to your machine?

    cheers, Paul

  11. #10
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    Quote Originally Posted by Paul T View Post
    Deleting and re-booting must have done something. Did the printer re-install?
    What is the printer model and how is it connected to your machine?

    cheers, Paul
    Yes it re installed but was still off line. HPPhotosmart 7520 connected wireless.

  12. #11
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    You should be able to view the printer status page in your browser by entering the IP address of the printer. If that is working you can check if the "port" used by Windows is the same as the IP address of the printer.
    To check the "port" right click on the printer and select Printer Properties > Ports. Now expand the first column.

    cheers, Paul

  13. #12
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    Quote Originally Posted by Paul T View Post
    You should be able to view the printer status page in your browser by entering the IP address of the printer. If that is working you can check if the "port" used by Windows is the same as the IP address of the printer.
    To check the "port" right click on the printer and select Printer Properties > Ports. Now expand the first column.

    cheers, Paul
    ip address times out

  14. #13
    Super Moderator jwitalka's Avatar
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    Have you tried setting up wireless from the printer key pad?

    Jerry

  15. #14
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    IP address timeout usually means you are using the wrong IP address. To find what IP addresses your computer can see type the following in a Command Prompt: arp -a
    This will give you a list like this:
    Code:
    Interface: 192.168.1.74 --- 0x3
      Internet Address      Physical Address      Type
      192.168.1.70          00-19-fb-42-c8-24     dynamic
      192.168.1.71          78-84-3c-5f-16-03     dynamic
      192.168.1.73          00-15-99-8e-71-7a     dynamic
      192.168.1.254         cc-33-bb-9e-ae-40     dynamic
      192.168.1.255         ff-ff-ff-ff-ff-ff     static
      224.0.0.22            01-00-5e-00-00-16     static
      224.0.0.252           01-00-5e-00-00-fc     static
      224.0.0.253           01-00-5e-00-00-fd     static
      239.255.255.250       01-00-5e-7f-ff-fa     static
      255.255.255.255       ff-ff-ff-ff-ff-ff     static
    Put the addresses in your browser address bar and see what you get.

    cheers, Paul

  16. #15
    jwoods
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    Quote Originally Posted by squire View Post
    Yes it re installed but was still off line. HPPhotosmart 7520 connected wireless.
    If you have your wireless connections set up to use MAC authentication, and the printer's MAC is not included, it will not connect.

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