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  1. #1
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    DVD not working. 8.1

    My DVD drive is not responding, this is the device manager message.

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Its a Dell inspiron 3847 desk top.

    The only thing I can think of is I installed Audacity and I Tunes , I also installed EAC (exact audio copy), any ideas?

    Windows is set to auto update.

  2. #2
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    Potentially fixable with Uninstall then Rescan, or deleting a class filter from the registry: Help! After installing Windows 8.1, my device fails with error code 19

    One commentor there says his issue was caused by iTunes.

  3. #3
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    There is a Microsoft Fixit which may help.

  4. #4
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    Turns out it was I Tunes, I went into uninstall/change programs, right clicked on I Tunes and went to repair.
    DVD drive works a treat now.

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