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  1. #1
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    Update to Windows 8.1.1

    Don't believe I received updates for Win 8.1.1. PC Settings shows I have Win 8.1. Based on my research of the internet, KB2919355 & KB2919442 are updates to Windows 8.1.1. I have tried to download the updates from Microsoft Download Center and I get a message titled Windows Update Standalone Installer which says "The update is not applicable your computer." Any Ideas on why I can't update?

    Thanks.

  2. #2
    jwoods
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    I didn't find any references to 8.1.1 in the two KB support articles.

    They apply to Windows RT 8.1, Windows 8.1, and Windows 2012 R2...

    https://support.microsoft.com/en-us/kb/2919355

    https://support.microsoft.com/en-us/kb/2919442

  3. #3
    Super Moderator bbearren's Avatar
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    It's Windows 8.1 Update, not Windows 8.1.1.

    "To check if the update is already installed, go to the Start screen. If you see a Search button near your account name at the top of the Start screen, you already have the update."

    You can also check Control Panel > Windows Update > Installed Updates and look for KB 2919355.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  4. #4
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    Thanks for response. There is no Search button near my account name at top of Start screen. I checked the installed updates and could not find KB 2919355. How would you proceed?

  5. #5
    jwoods
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    Susan Bradley recommends installing KB 2919355 in her Windows Secrets master Patch Watch chart.

  6. #6
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    Thanks for response. I have tried to install KB 2919355 through Microsoft Download Center and I get message titled Windows Update Standalone Installer which says "The update is not applicable to your computer."

    How do I proceed? Is it possible I have a problem installing some updates even though updates are installed continuously?

  7. #7
    jwoods
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    There is a known issue where running Disk Cleanup with Windows Update Cleanup checked will cause WU to offer some updates repeatedly.

    No resolution from MS that I've seen.

    I check the list of updates through Control Panel > Programs and Features > View Installed Updates which offers a search box at the very top right hand side of the screen.

    As a backup check for which Windows Updates are installed and which ones are missing, you can download and run the free tool Belarc Advisor.

    http://www.belarc.com/free_download.html

    It includes a lot of other useful info as well.
    Last edited by jwoods; 2015-04-24 at 19:25.

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  9. #8
    Super Moderator bbearren's Avatar
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    Quote Originally Posted by ACE1 View Post
    Thanks for response. There is no Search button near my account name at top of Start screen. I checked the installed updates and could not find KB 2919355. How would you proceed?
    Try the Windows Update Troubleshooter.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

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    ACE1 (2015-04-29)

  11. #9
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    Thanks for reply.
    I'm running CC Cleaner. How do I know if I'm running Windows Update Cleanup?
    I checked installed updates and KB 2919355 is not one of them.
    Will Belarc Advisor tell me what updates I should have?

  12. #10
    jwoods
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    Windows Update Cleanup is one of the options listed in Disk Cleanup.

    Belarc will tell you what updates are missing, and at the bottom of the results page, there is a link to a page that shows what is installed.

  13. #11
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    Which did you try first?

    KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355

    Windows 8.1 Update for x64-based Systems (KB2919355) Install instructions

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    ACE1 (2015-04-26)

  15. #12
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    Thanks for response. I have tried both KBs first and I get same answer.

  16. #13
    Super Moderator bbearren's Avatar
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    Quote Originally Posted by ACE1 View Post
    Thanks for response. I have tried both KBs first and I get same answer.
    Post #8—Try the Windows Update Troubleshooter.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  17. #14
    jwoods
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    This may be a case of the "repeating updates" being offered after Disk Cleanup was run with Windows Update Cleanup checked...

    Try the following...

    1. Open a Command Prompt (Run as Administrator).

    2. Type: cd %windir% and press enter.

    3. Type: net stop wuauserv and press enter.

    4. Type: ren softwaredistribution softwaredistribution.old and press enter.

    5. Type: net start wuauserv and press enter.

    6. Type: Exit and press enter.

    Open Control Panel > Windows Updates > Check for updates.

    Let that complete.

    If any updates that were previously hidden re-appear, hide them again.

    If the two KB's are offered, re-install them.

    Then, make sure Windows Update Cleanup is unchecked in Disk Cleanup before you run a cleanup again.
    Last edited by jwoods; 2015-04-26 at 17:00.

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