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  1. #1
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    Can't send a catalog ... to a printer

    I've built a dummy Word document that will create a "catalog" with merge fields that get their data from an Excel file. The Excel sheet has just four records. I went through the steps, and I can preview the four pages in Word. When I try to print the pages, however, I get an error message box.

    MergeError.PNG

    Huh? I thought the whole purpose of a mail merge is to print out multiple documents. What's this mean?

  2. #2
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    To work around this problem, follow these steps:

    1.Open the catalog main document.
    2.On the Mail Merge toolbar, click Merge to new document.

    After the merge has completed to a new document, you can send the merged document to a printer, electronic mail, or electronic fax.


    Error message: Cannot send catalog merge document directly to mail, fax, or printer (KB211763)

  3. The Following User Says Thank You to BruceR For This Useful Post:

    Caesar3 (2015-04-27)

  4. #3
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    A-ha! I knew there had to be a way ... . Now, wouldn't it make sense for this message box to give some helpful information—such as what you just wrote—instead of that "you can't get there from here" stuff!

  5. #4
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    I don't see "Merge to new document," so I proceeded to customize the ribbon by adding the command button. Well, the customize dialog said I have to add a "new group" to the ribbon. Did that, and then added the command "Mail Merge to new document." Now I have the new group, and when I click on it I get the button to merge to a new document. I click on it, but nothing happens. BTW, I'm using Office 365. What must I do?

  6. #5
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    After nothing happens, can you print?

  7. #6
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    No. I get the same un-helpful message I cited earlier.

  8. #7
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    I got the document to print, but I had to switch to my MacBook Pro and Word for Mac 2011. There I found the button we've been talking about in the mail merge manager. Go figure ... .

    I still need to figure out how to do this in Word 2013 (Office 365).
    Last edited by Caesar3; 2015-04-27 at 15:43.

  9. #8
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    I think in Word 2013 you click Finish & Merge on the MAILINGS tab of the ribbon, then Print Documents which produces a Merge to New Document (All/OK) dialog box.

    (See from 1:49 at the end of this video: How to use Mail Merge in a Microsoft® Word 2013 document)

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