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  1. #1
    Star Lounger
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    Add User: Invalid characters in name

    Having typed a simple name "Mary" as a new user, Win 7 complains that there are invalid characters used. Sort of suggests a code page is corrupted but I've never seen anything like this.

    Anyone?

    (See screenshot)

    AddUser.jpg

  2. #2
    Silver Lounger RolandJS's Avatar
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    Could you have accidentally added a space before or after the word Mary?
    "Take care of thy backups and thy restores shall take care of thee." Ben Franklin revisited.
    http://collegecafe.fr.yuku.com/forum...-Technologies/

  3. #3
    Super Moderator bbearren's Avatar
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    I would suggest running sfc /scannow from an elevated Command Prompt to start.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  4. #4
    Star Lounger
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    No. I even tried re-entering even looking for some kind of case sensitivity.

  5. #5
    Star Lounger
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    Good idea but sfc didn't find anything.

  6. #6
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    I believe this error message can sometimes lie about the real cause. Is there any chance Mary already exists?

  7. #7
    jwoods
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    In an elevated (Run As Administrator) Command prompt, type net users

  8. #8
    Star Lounger
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    Two Administrators, Guest and Owner.

    I might point out that the offending machine isn't mine. The task I'm attempting carry out is to create an account for Mary (who owns the laptop), consolidate all files of interest under her account and delete all the other users...... namely her kids.

    Malwarebytes detected 185 threats, all of which I've removed but that hasn't resolved the current situation. I'm going to remove AVG and let Defender take over the task of scanning the laptop. Maybe something will get flushed out during that process.

    I'll post accordingly.

    Bill

  9. #9
    Super Moderator bbearren's Avatar
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    You might try AdwCleaner as well.
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  10. #10
    Star Lounger
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    It's scanning as I post.

  11. #11
    jwoods
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    Make sure to run AdwCleaner as Administrator.

    I would also suggest running JRT as well...

    http://www.bleepingcomputer.com/down...-removal-tool/

    Right-click on the EXE and select Run as Administrator.

  12. #12
    5 Star Lounger
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    Try MaryG or whatever her last name begins with. If it works it is a bug in Win7 though it is hard to believe someone hasn't already tried Mary.

    I would try a repair install after backing up her image.

    Either accounts is screwed up or a group policy prevents adding an account (unless MaryG works). I am not sure what would add the latter.
    Last edited by Fascist Nation; 2015-04-28 at 22:08.

  13. #13
    Star Lounger
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    UNIX based Kaspersky scan found nothing. Windows Repair running now and JRT to follow. I added Mary to my Win7 Pro system without any problems.

    "The plot thickens"

    Bill

  14. #14
    jwoods
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    Quote Originally Posted by Fascist Nation View Post
    though it is hard to believe someone hasn't already tried Mary.
    I just created an Administrator account for Mary on my Win7 Pro system...no issues.

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