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  1. #1
    Silver Lounger lumpy95's Avatar
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    What does this URL mean?

    Just curious as to this Xed out lock on an insurance site.
    Website icon.PNG

  2. #2
    jwoods
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    If it's Chrome, it does it when it detects a site that has security issues.

  3. #3
    Super Moderator satrow's Avatar
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    If you click it and follow it up by checking the security info/certificate, you'll be able to tell us

    It might mean that the page has insecure items, it could be referring to an outdated security connection or something odd with their certificate, what's the URL?

  4. #4
    Silver Lounger lumpy95's Avatar
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    1- It is chrome
    2- The site is an insurance site that I am now using for a claim I started for a bunch of wind damage on my home. I use my email and a security number to sign into the site for posting any documents etc. relating to damages.
    I have never seen a url that had the lock Xed out and the https crossed out. I thought maybe someone else had a clue as to why it was like that.
    I assume by both reply's that it is a security certificate issue though. kinda scary
    Last edited by lumpy95; 2015-04-29 at 21:10.

  5. #5
    jwoods
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    Quote Originally Posted by lumpy95 View Post
    1- It is chrome
    2- The site is an insurance site that I am now using for a claim I started for a bunch of wind damage on my home. I use my email and a security number to sign into the site for posting any documents etc. relating to damages.
    You might send them an email and let them know.

  6. #6
    Super Moderator satrow's Avatar
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    I don't use Chrome but if you click on the broken symbol as in your picture, you'll get further details on what potential security issues there are with the page and on their server - if you're not happy with their security - email them and ask them to increase the security to comply with modern standards.

  7. #7
    jwoods
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    Quote Originally Posted by lumpy95 View Post
    I have never seen a url that had the lock Xed out and the https crossed out. I thought maybe someone else had a clue as to why it was like that. I assume by both reply's that it is a security certificate issue though. kinda scary
    Expired certificates are not uncommon.

    Either way, there is nothing for you to do, except report it and/or try another browser.

  8. #8
    Super Moderator satrow's Avatar
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    Chrome will sometimes complain about the encryption method used if is due become outdated in the future, this might also mean that it's already insecure.

    You can use this to test the security of a server: https://www.ssllabs.com/ssltest/index.html

  9. #9
    Silver Lounger lumpy95's Avatar
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    I clicked on it.
    web url 2.png

  10. #10
    Super Moderator satrow's Avatar
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    Yes, outdated encryption plus security that may soon become obsolete.

    Run the URL through the checker I posted previously and it will give you enough details and a URL to pass on to the company.

  11. #11
    Silver Lounger lumpy95's Avatar
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    Yup, they got an "F"

  12. #12
    Super Moderator satrow's Avatar
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    Ouch!

  13. #13
    Silver Lounger lumpy95's Avatar
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    I emailed a supervisor and sent them a screenshot of the grade, so I'm hoping and praying that no one decides to hack it until I'm done there.

  14. #14
    Super Moderator satrow's Avatar
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    That's a risk we take sometimes, many people wouldn't even look at, let alone query, what those icons represent and how you can find out. Thankfully, upgrading the encryption level is usually a fairly easy affair, not sure what the other security problems were but they can be tracked down by following the links on the Qualys page for the site.

  15. #15
    Silver Lounger lumpy95's Avatar
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    This is a screenshot of the grade.
    INS url security.JPG

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