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  1. #1
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    Diagnostic Tracking Service

    Ever since I installed the update to install this service I've had daily Reliability reports of the service listed as stopping.

    It started as one a day then yesterday there were 4 instances of it and is listed in Event Viewer, but as the 404 error is still there for the online help link and haven't been able to find anything on Google, it looks like I'm stuck with it unless I uninstall KB3022345.

    Anyone else have this error ?

  2. #2
    WS Lounge VIP Coochin's Avatar
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    I haven't yet installed KB3022345 (Win7 Pro x64).

    Have attached a zip w/ "Update to enable the Diagnostics Tracking Service in Windows " from the "More information" link in WU: https://support.microsoft.com/en-us/kb/3022345

    KB3022345.zip
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
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  3. #3
    Super Moderator satrow's Avatar
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    It looks dodgy:
    patch KB 3022345 appears to be corrupting Windows files -- or at least, convincing Microsoft's System File Checker SFC /scannow command that there are corrupt files -- and the corruption occurs in at least three (and probably all four) of its versions.
    http://www.infoworld.com/article/292...le-to-fix.html

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  5. #4
    WS Lounge VIP Calimanco's Avatar
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    Tried to uninstall KB 3022345. When I highlight it, there is no option to uninstall. (W8.1)

  6. #5
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    I uninstalled my KB and hid it - had no cause to run sfc /scannow but I've just un-hid it and after a check for updates, it's now waiting to be reinstalled.

    I'll install it, run a sfc /scannow and report back, but in Win 7 this is the first time I remember seeing this Diagnostic Tracking Service.

  7. #6
    Super Moderator satrow's Avatar
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    If you get errors unfixed by SFC after installing kb3022345, try this: GUIDE: KB3022345 - Causing corrupt files

    But my advice would be to uninstall it and keep it hidden

  8. #7
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    SFC had found files that it couldn't repair so I ran a chkdsk /f straight after and that came back clean.

    I tried to view the report and got this with an empty Notepad file -

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>findstr /c:"[SR]" Cannot %windir%\logs\cbs\cbs.log > 0 & notepad 0
    FINDSTR: Cannot open Cannot

    C:\Windows\system32>

    So I ran SFCFix.exe to see what it would fix and got -

    SFCFix version 2.4.3.0 by niemiro.
    Start time: 2015-05-15 22:41:20.869
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.

    AutoAnalysis::
    FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845 bb1d97efda\utc.app.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de8 2236c5fac8\utc.app.json.
    FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845 bb1d97efda\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de8 2236c5fac8\telemetry.ASM-WindowsDefault.json.

    SUMMARY: All detected corruptions were successfully repaired.
    AutoAnalysis:: directive completed successfully.

    Successfully processed all directives.
    SFCFix version 2.4.3.0 by niemiro has completed.
    Currently storing 2 datablocks.
    Finish time: 2015-05-15 22:48:36.162
    ----------------------EOF-----------------------

    Tomorrow I'll restore back to when I reinstalled the KB and then hide it again.

    EDIT - I see that article includes SFCFix.exe.
    Last edited by Sudo15; 2015-05-15 at 18:12.

  9. #8
    Super Moderator satrow's Avatar
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    You might need to copy the CBS log to the Desktop before you can open it?

    System Restore is likely to revert changes, you might want to re-run SFCFix again after it's completed?

  10. #9
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    Copying the CBS file to the desktop has always given me an Access Denied when trying to view it, but it's viewable when I send it to Documents.

    Running the sfc and subsequent SFCFix.exe seems to have resolved the Diagnostic stopping error so perhaps it was the file corruption that was the cause of the error, so probably won't bother restoring and will leave things as they are.

  11. #10
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    Unfortunately SFCFix.exe didn't repair all as a follow up sfc /scannow produced another cannot repair all files

    I restored to prior this month's WUs and still sfc reported failed repairs with the CBS log even more bloated with errors.

    I booted up with an install disk and ran an offboot sfc /scannow which reported the same - thought I was looking at a factory reset then but tried my earliest restore point which was the 7th May, ran sfc again and this reported it had found corrupt files but had repaired all.

    Decided it would be prudent to create an external system image at that point.

    The strangest thing was that when I Scanned for affected programs on that point, it mentioned a pre-requisite for KB3022345 which I thought hadn't come into existence until this month's updates.

    I have yet to vet the WUs before I reinstall them which is a job for tomorrow after I've updated Flash Player.
    Last edited by Sudo15; 2015-05-17 at 03:45.

  12. #11
    Super Moderator satrow's Avatar
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    You could run your results by the guys at Sysnative, some of them are very actively involved in digging into the quagmire of Windows internals and updates, they might have experience of what you're seeing, or your logs might provide them with an insight into what went wrong.

  13. #12
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    I have some CbsPersist files of varying sizes but I don't know what to do with them or what they contain.

    When I click on one, the option is to extract and given a choice of where to extract to.

    The main CBS log that I would send to Documents has been overwritten so the most recent one may not relate to KB3022345 and I may have had some corruption prior to the WUs, although the scan for affected programs did mention a pre-package for KB3022345 which in this case pre-dated this month's WUs.

    Prior to creating my monthly system image I always run a chkdsk but as in recent times, that has returned as no problem with the volume even though sfc has, giving me a false sense of security, so to speak.

    Since restoring to the 7th my start up time has increased by about 15 secs but haven't found a reason for that so far.
    Last edited by Sudo15; 2015-05-17 at 03:43.

  14. #13
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    I've installed 14 of the 15 WUs having hidden KB3022345, run sfc /scannow and that came back clean, so hopefully my problems with that are over.

    Also ran Disk Cleanup and so far that hasn't kicked back any like happened last month.

  15. #14
    Ken Kashmarek
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    Has anybody come across the definitive documentation for Microsoft Diagnostics Tracking Service? I have only found the quick post noted earlier about enabling the service.

    Somewhere, there must be a full and definitive document that explains this service, what it does, what data it collects and retains, and why the service exists. Perhaps it is an extension of the Win10TP functionality that collects data about you and your use of the OS.

  16. #15
    WS Lounge VIP Calimanco's Avatar
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    Here's what MS says:

    DiagTrack - The Diagnostics Tracking Service

    When you acquire, install and use the Program, Microsoft collects information about you, your devices, applications and networks, and your use of those devices, applications and networks. Examples of data we collect include your name, email address, preferences and interests; browsing, search and file history; phone call and SMS data; device configuration and sensor data; and application usage. For example, when you:


    •install the Program, we may collect information about your device and applications and use it for purposes such as determining or improving compatibility,


    •use voice input features like speech-to-text, we may collect voice information and use it for purposes such as improving speech processing,


    •open a file, we may collect information about the file, the application used to open the file, and how long it takes and use it for purposes such as improving performance, or


    •enter text, we may collect typed characters and use them for purposes such as improving auto complete and spell check features.]


    Sounds like just like any other keystroke logger...

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