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  1. #1
    New Lounger
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    May 2015
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    Windows 8 restarts automatically

    My PC's Windows 8 Pro kept on restarting by itself OR throughs a blue screen

    Solution was to replace the memory.

    I can claim from the insurance, but they need to know WHY this happened and why was replacing the memory (not the hard drive or motherboard) the solution.

    Any suggestions?

    Thank you
    Last edited by carolinbotha; 2015-05-13 at 18:20. Reason: Spelling error

  2. #2
    jwoods
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    If you still have the blue screen dump files, there is a tool by Nirsoft called BlueScreenView that would show what was involved in the blue screen incidents.

    Likewise, the Event Logs (if they have not been cleared) would have information that might be helpful.

    I'm not sure that the insurance company could "interpret" them.

    If you had a tech professional replace the memory, maybe get a statement from him.

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