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  1. #1
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    KB3063917 for MSE failed and now MSE is disabled

    27 updates were installed on Wednesday May 13. KB3022345 failed however it was then installed successfully after which my MSE was then disabled. Shortly thereafter another MSE "IMPORTANT" update was received. KB3063917. This also failed and will not install. I rebooted my computer at which time the new updates were install. MSE sent another error code [0x80070002] window and the update again popped up which I tried to install. Still no luck.

    I find nothing about this at the Microsoft website.

    I am going to try to reinstall MSE but I hope some light could be shed on this problem.
    Life is short, eat dessert first.[media]http://www.radreise-verlag.de/UBCmedorand.jpg[/media]

  2. #2
    jwoods
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    You mentioned failed updates and issues with MSE.

    If 0x80070002 occurred on a failed Windows Update, see this Microsoft article and the Fixit...

    https://support.microsoft.com/en-us/kb/910336

    If this was not the error code you received, try the Windows Update again and post the error code if it fails.

    If 0x80070002 occurred updating MSE, see this troubleshooting article...

    http://windows.microsoft.com/en-GB/w...-update-issues

  3. #3
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    MSE has completely stopped functioning. I have tried to reinstall it using a new download from MS, I receive the error message [One or more programs on your computer conflict with Security Essentials. To install Security Essentials, you must remove the following programs and then run the installation again.] the listed program is... Microsoft Security Essentials and this program is no longer listed in the Control Panel's Programs list. However it WAS listed as 'running' in TASK MANAGER. I could not stop this service. I found the file folder in Computers>C:>Programs>Microsoft Security Essentials and renamed it [Microsoft Security Essentials_old] and rebooted. This stopped the service from running however I STILL cannot reinstall MSE.
    I tried SYSTEM RESTORE to a point before any of the recent UPDATES were installed (May 13) but this failed with the message: System Restore could not access a file. This is probably because an anti-virus program is running on the computer. Temporarily disable your antivirus program and retry System Restore.
    The only other 'anti' program I use is Malwarebytes which isn't a virus program (?)
    My computer runs fine. I just have no MSE running.
    Life is short, eat dessert first.[media]http://www.radreise-verlag.de/UBCmedorand.jpg[/media]

  4. #4
    jwoods
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    Try using the Microsoft Essentials Removal Tool first before installing a fresh copy...

    http://www.bleepingcomputer.com/down...-removal-tool/

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  6. #5
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    Thank you jwoods. That removal tool did remove the file and now there is no MSE on my computer .... HOWEVER... the problem persists. When I try to install a new copy of MSE I still receive the message that some other program is interfering with the complete install. I have disabled my Malwarebytes but not uninstalled it.
    That will be my next task but I fear it will not solve this problem.
    This all began when I installed updates for 5/13/15
    Life is short, eat dessert first.[media]http://www.radreise-verlag.de/UBCmedorand.jpg[/media]

  7. #6
    jwoods
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    Did you reboot after removing MSE? If not, try that.

    If the problem persists, open Task Manager and see if you have any other security software actively running.

    Select "Show processes from all users".

    Make sure the Description column is included by clicking on View > Select Columns in the Processes tab and checking it.
    Last edited by jwoods; 2015-05-14 at 16:36.

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  9. #7
    2 Star Lounger
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    I know you've tried a system restore plus a new installation of MSE, but have you tried doing them in safe mode?

  10. #8
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    Quote Originally Posted by Tandor View Post
    I know you've tried a system restore plus a new installation of MSE, but have you tried doing them in safe mode?
    I had this problem a couple of days ago too. Also can't install KB3023224 or KB3035490 - same error '643' (the useless generic one that could be a million things).
    Tried uninstalling MSE. Doesn't help. Been through the registry, deleted everything I could find related to that and also to Antimalware, still can't install (same error).
    Tried another AV rescue disk; nothing found.
    The MSE removal 'fixit' doesn't work ("system administrator has set policies to prevent this" or something like that). And I haven't - it's my own machine.
    The generic install / uninstall fixit doesn't find any problems.
    Been through a thousand other pages listing ways to "completely" remove it but still can't install afresh: perhaps it isn't an issue with removing it.
    Had a hint from one of the pages of 'solutions' that Windows Installer is somehow broken, but haven't been able to do anything about that.
    A system restore to the earliest point I have (only 2 days ago! Seems older ones have been nuked by repeated attempts to uninstall / reinstall / etc whilst messing around) and it's back alive but still can't install the new version or the other two updates.
    Remains to be seen whether any future updates are hosed as well: if so then I'm in for a clean install. Groan.

  11. #9
    Super Moderator jwitalka's Avatar
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    In the System Restore page that list available Restore Points, did you check the box at the bottom that says something like "Show more Restore points" ? I don't remember the exact verbiage.

    Jerry

  12. #10
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    Quote Originally Posted by jwitalka View Post
    In the System Restore page that list available Restore Points, did you check the box at the bottom that says something like "Show more Restore points" ? I don't remember the exact verbiage.

    Jerry
    Thanks for the reply - yup, I did. It just gave me more from all the futile attempts to sort out MSE! Presumably it discards old ones after a while.
    Luckily the earliest one seems to be working - quite early on in the sorry tale - except that I can't install the latest version of MSE or those other two updates.
    Whether that means my machine is now broken, and I'll only find out next time we get to a bunch of updates, remains to be seen ...

  13. #11
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    I've recently opened a thread regarding a problem with KB3022345 and Satrow had found this article http://www.infoworld.com/article/292...le-to-fix.html which suggests it may or not be causing file corruption - I'm in the middle of finding out if that is true, but uninstall that KB and see if your MSE problems persist.

    Edit - If you haven't reinstalled the KB since the restore then see what a sfc /scannow reports.

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  15. #12
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    Oh yes. I'd forgotten that bit of the tale of woe.
    SFC complains about a couple of files being corrupt - but also the originals, and thus it couldn't fix them. (even when run in safe mode)
    Excepts from findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" follows ...

    2015-05-15 17:34:29, Info CSI 000001b3 [SR] Verify complete
    2015-05-15 17:34:29, Info CSI 000001b4 [SR] Verifying 100 (0x0000000000000064) components
    2015-05-15 17:34:29, Info CSI 000001b5 [SR] Beginning Verify and Repair transaction
    2015-05-15 17:34:29, Info CSI 000001b7 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-05-15 17:34:29, Info CSI 000001b9 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-05-15 17:34:30, Info CSI 000001bb [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-05-15 17:34:30, Info CSI 000001bc [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3022345~31bf3856ad364e35~amd64~ ~6.1.1.2.3022345-814_neutral_GDR"
    2015-05-15 17:34:30, Info CSI 000001be [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-05-15 17:34:30, Info CSI 000001bf [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3022345~31bf3856ad364e35~amd64~ ~6.1.1.2.3022345-814_neutral_GDR"
    2015-05-15 17:34:30, Info CSI 000001c2 [SR] Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\Downloaded Settings"\[l:24{12}]"utc.app.json"; source file in store is also corrupted
    2015-05-15 17:34:30, Info CSI 000001c5 [SR] Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\Downloaded Settings"\[l:66{33}]"telemetry.ASM-WindowsDefault.json"; source file in store is also corrupted
    2015-05-15 17:34:30, Info CSI 000001c8 [SR] Verify complete
    [...]
    2015-05-15 17:36:20, Info CSI 00000356 [SR] Verifying 49 (0x0000000000000031) components
    2015-05-15 17:36:20, Info CSI 00000357 [SR] Beginning Verify and Repair transaction
    2015-05-15 17:36:21, Info CSI 00000359 [SR] Verify complete
    2015-05-15 17:36:21, Info CSI 0000035a [SR] Repairing 1 components
    2015-05-15 17:36:21, Info CSI 0000035b [SR] Beginning Verify and Repair transaction
    2015-05-15 17:36:21, Info CSI 0000035d [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-05-15 17:36:21, Info CSI 0000035f [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-05-15 17:36:21, Info CSI 00000361 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-05-15 17:36:21, Info CSI 00000362 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3022345~31bf3856ad364e35~amd64~ ~6.1.1.2.3022345-814_neutral_GDR"
    2015-05-15 17:36:21, Info CSI 00000364 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2015-05-15 17:36:21, Info CSI 00000365 [SR] This component was referenced by [l:162{81}]"Package_250_for_KB3022345~31bf3856ad364e35~amd64~ ~6.1.1.2.3022345-814_neutral_GDR"
    2015-05-15 17:36:21, Info CSI 00000368 [SR] Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\Downloaded Settings"\[l:24{12}]"utc.app.json"; source file in store is also corrupted
    2015-05-15 17:36:21, Info CSI 0000036b [SR] Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\Downloaded Settings"\[l:66{33}]"telemetry.ASM-WindowsDefault.json"; source file in store is also corrupted
    2015-05-15 17:36:21, Info CSI 0000036e [SR] Repair complete
    2015-05-15 17:36:21, Info CSI 0000036f [SR] Committing transaction
    2015-05-15 17:36:21, Info CSI 00000373 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

  16. #13
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    Looking back in my history, the first that failed to install was KB3023224, though a few others did install OK afterwards (whereas a lot of others didn't).
    KB3022345 did install OK but several others had already failed.
    All the above were on Wednesday.

    [later] Hm. The filenames do rather tie up with what was mentioned above about KB3022345 and the mysterious usage tracker.
    Perhaps I'll uninstall that and see what breaks next?
    Last edited by jcj1k; 2015-05-15 at 12:51.

  17. #14
    Super Moderator satrow's Avatar
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  19. #15
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    Well, that's fixed the corrupt files, thanks!
    Dare I try installing the updates that failed previously I wonder?
    MSE update (KB3063917) still fails with the error 80070643.
    Other updates (KB3035490 and KB3023224) still fail with error 643.
    It really shouldn't be this difficult ... ?

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