Results 1 to 10 of 10
  1. #1
    Star Lounger
    Join Date
    Dec 2009
    Location
    Spokane, WA, USA
    Posts
    56
    Thanks
    4
    Thanked 2 Times in 2 Posts

    Win 8.1 Recovery Missing Files

    Trying to recover my Surface Pro back to factory settings (nothing of value on it!).

    Tried creating a recovery media (on a 8 GB USB flash drive). Successful.

    Then attempted to do the recovery. Screen says some files are missing. Only option is to cancel.

    What next? Is there a place to download all the necessary files to my Win 7 Pro (64-bit) desktop and then save them to the USB flash drive?

    Thanks,

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,592
    Thanks
    5
    Thanked 1,059 Times in 928 Posts
    Did you try a Reset from within Windows or at the login screen? See Restore, refresh, or reset Surface Pro or Surface 3 for details.

    Joe

  3. #3
    Star Lounger
    Join Date
    Dec 2009
    Location
    Spokane, WA, USA
    Posts
    56
    Thanks
    4
    Thanked 2 Times in 2 Posts
    INTERIM REPLY --

    Found the web page and eventually downloaded the ZIP file.
    Need to get a bigger USB flash drive (says for my version of the Surface, I need at least 16 GB!).

    Will post later after process is completed - or it fails!

  4. #4
    Star Lounger
    Join Date
    Dec 2009
    Location
    Spokane, WA, USA
    Posts
    56
    Thanks
    4
    Thanked 2 Times in 2 Posts
    I tried each of the three different set of instructions on this page: https://www.microsoft.com/surface/en...et-surface-pro

    Solution 1 Restore your Surface to an earlier point in time) didn't solve my problem.

    Both solutions under Solution 2 (Refresh your Surface) tell me there's a problem and that I should insert the media and restart the PC from the media.

    The first two solutions under "Solution 3: Reset your Surface" tell me there's a problem and that I should insert the media and restart the PC from the media.

    So I try the third set of steps:

    Reset your Surface from the USB recovery drive by following these steps:
    Step 1: Make sure that Surface is shut down and plugged in.
    Step 2: Insert the USB recovery drive into the USB port on Surface.
    Step 3: Press and hold the volume-down button while you press and release the power button on your Surface.
    Step 4: When the Surface logo appears, release the volume-down button.
    Step 5: When prompted, select the language and keyboard layout you want.

    I never get the languae and keyboard input screen. It immediately gores to the sign-in screen!

    I know the USB flash drive is being recognized by the tablet because when it's booting up, the drive flashes. I looked at the drive (from within my tablet) and there are files on it.

    Getting close to throwing this POS off my third story balcony!

  5. #5
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,592
    Thanks
    5
    Thanked 1,059 Times in 928 Posts
    If it is going to the login screen I'd have to guess that the USB drive is not correct.

    BTW, is there a Microsoft store near you?

    Joe

  6. #6
    Star Lounger
    Join Date
    Dec 2009
    Location
    Spokane, WA, USA
    Posts
    56
    Thanks
    4
    Thanked 2 Times in 2 Posts
    How can I tell if the USB flash drive is "correct? What specific file(s) should be in the root directory?
    I know for many years CDs/DVDs - in order to be autorun needed a file named "autorun.inf".
    There are currently 3 files in the root folder along with 3 folders):

    bootmgr (389 kb) (no file extension)
    bootmgr.efi (1,320 kb)
    reagent.xml (1 kb)


    Those are the same size as the files contained in the ZIP file.

    I know the USB flash drive is being recognized by the tablet because if I insert or remove it, the tablet beeps.

    I have another USB flash drive; I'm going to give that one a try.

    Will report back on success/failure.

    Thanks

  7. #7
    Star Lounger
    Join Date
    Dec 2009
    Location
    Spokane, WA, USA
    Posts
    56
    Thanks
    4
    Thanked 2 Times in 2 Posts
    Quote Originally Posted by paulp575 View Post
    How can I tell if the USB flash drive is "correct? What specific file(s) should be in the root directory?
    I know for many years CDs/DVDs - in order to be autorun needed a file named "autorun.inf".
    There are currently 3 files in the root folder along with 3 folders):

    bootmgr (389 kb) (no file extension)
    bootmgr.efi (1,320 kb)
    reagent.xml (1 kb)


    Those are the same size as the files contained in the ZIP file.

    I know the USB flash drive is being recognized by the tablet because if I insert or remove it, the tablet beeps.

    I have another USB flash drive; I'm going to give that one a try.

    Will report back on success/failure.

    Thanks
    Tried another (128GB) USB flash drive. Same results. When the tablet boots up I can see the USB flash drive start flashing. It's like I'm not pressing the correct key (supposed to be the 'volume down' button which should be the F2 key).

  8. #8
    jwoods
    Guest
    This Microsoft article on booting from a USB recovery device for the Surface Pro might be helpful...

    https://www.microsoft.com/surface/en...ecovery-device

  9. The Following User Says Thank You to jwoods For This Useful Post:

    paulp575 (2015-05-17)

  10. #9
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,592
    Thanks
    5
    Thanked 1,059 Times in 928 Posts
    They mean the physical volume key on the side of the Surface unit not a function key.

    Joe

  11. The Following User Says Thank You to JoeP517 For This Useful Post:

    paulp575 (2015-05-17)

  12. #10
    Star Lounger
    Join Date
    Dec 2009
    Location
    Spokane, WA, USA
    Posts
    56
    Thanks
    4
    Thanked 2 Times in 2 Posts
    Thank you JoeP517! And thanks to everyone else who provided input.

    Microsoft's instructions don't say which volume button.

    When I set up a computer, I make a detailed set of instructions in case I have to do it again!
    Mine now say the volume button on the left side of the tablet!

    Right now it is charging the battery while displaying the traditional desktop.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •