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  1. #1
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    HP Support Assistant Issues

    Nothing is updating. There must be a roadblock somewhere. The updates only load so far before there's a fail. It's been happening for quite some time but I generally ignored it. Now it's time to try to figure it out. Suggestions anyone?

  2. #2
    WS Lounge VIP Coochin's Avatar
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    "HP Support Assistant"?

    Bloatware, buggy, not really needed, an added "feature".

    Just uninstall it from Control Panel\Programs and Features (you won't miss it).
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

  3. #3
    Silver Lounger lumpy95's Avatar
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    If you don't feel comfortable in uninstalling it, you could always go to the HP support site to see if there is an update for the "Support Assistant". If I remember correctly, it's mainly for updating the drivers for your particular model.

  4. #4
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    HP software, bloatware, buggy, not really needed....
    That's my experience anyway.

    cheers, Paul

  5. #5
    Super Moderator satrow's Avatar
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    My experience is similar to that of the majority; HP bloatware can make a PC feel old and clunky, it digs in too deep, affecting almost everything - and yet it offers very few benefits.

  6. #6
    jwoods
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    As Lumpy mentioned above, check the HP Support Assistant webpage...

    http://www8.hp.com/us/en/campaigns/h...ssistant_cc/dt

  7. #7
    Super Moderator satrow's Avatar
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    Better still, uninstall it.

  8. #8
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    Well, it's uninstalled. I'm taking the risk it might affect my other programs. It seems to have already affected HP update.

    Quote Originally Posted by satrow View Post
    Better still, uninstall it.

  9. #9
    jwoods
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    Quote Originally Posted by tiger4 View Post
    Well, it's uninstalled. I'm taking the risk it might affect my other programs. It seems to have already affected HP update.
    It's your computer...you can always reinstall it.

    However, you don't need to have it running all the time.

    Toshiba has a similar utility called Service Station that's probably pretty close to what Support Assistant does.

    I run it on-demand occassionally on two different laptops, and it has never caused a problem.

  10. #10
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    Models are usually End of Life after a couple of years so you're not likely to get any vendor alerts/updates if your computer has any age to it.

    I have a Toshiba laptop and occasionally turn on Toshiba Tempro which gives the alerts, but as it has been some time since it advised of any alerts/updates, it's now more out of curiosity when I run it.

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