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  1. #1
    bgarrett
    Guest

    Outlook crashes on exit

    Every time I exit Outlook it causes a Dr Watson error. I have tried reinstalling, and that has had no affect. Any ideas would be appreciated.

  2. #2
    ril
    Guest

    Re: Outlook crashes on exit

    If you are running any antivirus, try temporarily disabling it to see if that helps.

    If not, it may be time to re-install windows [img]/w3timages/icons/yikes.gif[/img]

  3. #3
    bgarrett
    Guest

    Re: Outlook crashes on exit

    Thanks. I tried that but it still insists on crashing with an access violation on exit. I should also mention I'm running Win NT 4.0 SP 6.0a, and I'm using Outlook 2000 SR-1.

  4. #4
    ril
    Guest

    Re: Outlook crashes on exit

    My guess is that you have mis-matched dll's (or a corrupted dll). It's no fault of your own - just real poor design of the O/S. Microsoft routinely distributes different DLL's without updating their version information properly. There's no excuse for that practice, in my opinion.

  5. #5
    bgarrett
    Guest

    Re: Outlook crashes on exit

    That sounds about right. I appreciate the feedback. I don't suppose there's much I can do (other than leave it running) to fix this. Thanks also for the quick response.

    Bill

  6. #6
    Lounger
    Join Date
    May 2007
    Posts
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    Re: Outlook crashes on exit

    Rename mapi32.dll and run Detect and Repair.

  7. #7
    bgarrett
    Guest

    Re: Outlook crashes on exit

    Although this is by far the best suggestion I have heard to solve this, my first attempt has not succeeded. For some odd reason, Outlook popped up a dialog box that said something like (another program has does something bad, do you want Outlook to fix it). I said Yes (like a fool) and it went back to crashing on exit. I see that there are two versions on mapi32.dll on my system, but the more recent one is where I would expect it in winntsystem32. I tried to rename the other one, and I got a sharing violation. I'll try again tomorrow. Thanks for the suggestion.
    Bill

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