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  1. #1
    Star Lounger leejosepho's Avatar
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    Thunderbird 38.0.1 freezes my Windows 7 Ultimate

    Thunderbird recently did its update to 38.0.1 here in my Win7, and then my Win7 froze almost immediately. I spent the next couple of hours trying re-boots and then even uninstalling and re-installing 38.0.1 more than once and while even also removing profiles and everything Thunderbird in my registry during different tries, yet was never able to get Thunderbird working properly. To resolve my problem for now so I can access my various e-mail accounts, I have reverted to 31.7.0: http://ftp.mozilla.org/pub/mozilla.o...t/win32/en-US/

    Does anyone have any thoughts or suggestions as to what might have been going on or wrong?

  2. #2
    jwoods
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    I upgraded to 38.0.1 a few days ago on two Win 7 laptops, and no issues.

    I would look in the Event Logs to see what errors Windows logged during that time.

    Control Panel > Administrative Tools > Event Viewer > Custom Views

    Click on Administrative Events to see Critical, Error and Warning events from all administrative logs.

  3. #3
    Star Lounger leejosepho's Avatar
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    I see this series from my several resets repeated several times:
    The previous system shutdown at 10:25:02 AM on ‎6/‎19/‎2015 was unexpected.

    The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_ USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9 228#03351&0#.

    The print spooler failed to share printer ... The printer cannot be used by others on the network.

    Audit events have been dropped by the transport. 0

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Then, this one additional does show up once near the beginning of the many repetitions of the above:
    The content source <csc://{S-1-5-21-1940485067-2563600546-963991261-1001}/> cannot be accessed.
    Context: Application, SystemIndex Catalog
    Details: The URL was already processed during this update. If you received this message while processing alerts, then the alerts are redundant, or else Modify should be used instead of Add. (HRESULT : 0x80040d0d) (0x80040d0d)

  4. #4
    jwoods
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    This one is a problem...

    The content source <csc://{S-1-5-21-1940485067-2563600546-963991261-1001}/> cannot be accessed.
    Context: Application, SystemIndex Catalog
    Details: The URL was already processed during this update. If you received this message while processing alerts, then the alerts are redundant, or else Modify should be used instead of Add. (HRESULT : 0x80040d0d) (0x80040d0d)


    Do you get Blue Screens or unexpected reboots?

  5. #5
    Star Lounger leejosepho's Avatar
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    Quote Originally Posted by jwoods View Post
    Do you get Blue Screens or unexpected reboots?
    I cannot say I have *never* had a Blue Screen, but no, I do not recall the last time I had one and neither do I recall ever having an unexpected reboot.

    After I had posted yesterday, I realized the error you have mentioned actually appeared 5 or 6 times rather than just once, and here is more from it if that might help:
    Log Name: Application
    Source: Microsoft-Windows-Search
    Date: 6/19/2015 10:27:21 AM
    Event ID: 3036
    Task Category: Gatherer
    Level: Warning
    Keywords: Classic
    User: N/A
    Description: The content source <csc://{S-1-5-21-1940485067-2563600546-963991261-1001}/> cannot be accessed.
    Context: Application, SystemIndex Catalog
    Details: The URL was already processed during this update. If you received this message while processing alerts, then the alerts are redundant, or else Modify should be used instead of Add. (HRESULT : 0x80040d0d) (0x80040d0d)
    I do not know what "Gatherer" might be, but this one also appeared once:
    Log Name: Application
    Source: Microsoft-Windows-Search
    Date: 5/27/2015 11:18:25 AM
    Event ID: 3036
    Task Category: Gatherer
    Level: Warning
    Keywords: Classic
    User: N/A
    Description: The content source <file:L:/WinMediaLibrary/> cannot be accessed.
    Context: Application, SystemIndex Catalog
    Details: The object was not found. (HRESULT : 0x80041201) (0x80041201)

  6. #6
    jwoods
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    Event ID: 3036 is related to Indexing.

    In Control Panel, click on Indexing Options.

    Click on the Advanced button.

    In the Advanced screen, click on Rebuild.

    That should eliminate the 3036 errors.


    Next, check for any corruption on your system.

    Open an elevated (Run as Administrator) Command prompt.

    1. Run the command CHKDSK /V and see if any errors are found.

    2. Run the command SFC /SCANNOW. If it finds errors it cannot correct, run the command (you can copy and paste it into the command window)...

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log > "%userprofile%\Desktop\sfcdetails.txt"

    This will create a file on your Desktop called sfcdetails.txt.

    You can attach this file in a post for further analysis by a helper.

  7. #7
    Star Lounger leejosepho's Avatar
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    I ran the rebuild, then CHKDSK /V and SFC /SCANNOW and no errors were found.

  8. #8
    jwoods
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    Good news!

    What security software was running when the update froze?

  9. #9
    Star Lounger leejosepho's Avatar
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    Nothing of any significance, as far as I know:
    Attached Images Attached Images

  10. #10
    jwoods
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    Don't see any antivirus software listed there (Windows Defender is AV + malware in Windows 8 and above).

    A couple of things could have happened.

    Real-time antivirus software may have been scanning your Thunderbird profile...you might consider adding the profile to the AV Exclude list.

    Index corruption (which should have been fixed with the rebuild) could have been a contributing factor.

    If your happy with the version you are now using, keep it.

    If you want to try the upgrade again, I would recommend doing the following...

    1. Manually download Thunderbird 38.0.1

    https://www.mozilla.org/en-US/thunderbird/

    2. Create a System Restore point.

    3. Turn off indexing of email temporarily.

    Control Panel > Indexing Options. Highlight Mail and click on Modify. Next screen...click on Mail, and uncheck Mail in the list.

    4. Exclude your Thunderbird profile from AV scans, or turn off AV temporarily.

    See your AV program settings...Exclude is usually in Advanced Settings.

    5. Install the TB download.
    Last edited by jwoods; 2015-06-23 at 21:23.

  11. The Following User Says Thank You to jwoods For This Useful Post:

    leejosepho (2015-06-24)

  12. #11
    Star Lounger leejosepho's Avatar
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    Quote Originally Posted by jwoods View Post
    If your happy with the version you are now using, keep it.

    If you want to try the upgrade again, I would recommend doing the following...
    I thank you very much! I might try the upgrade again, but at least for now (while working on a big project for my wife) I will just leave things as they are. I do not use/need 'Lightning', and I can easily just add '31.7.0 for Win7' to my other Mozilla downloads for my hobby systems going back to Win98.

  13. #12
    New Lounger Archie0804's Avatar
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    I had the same issues as the OP more or less. Having upgraded to 38.0.1, I immediately got crashes. Other times it would freeze up for about 20 secs but then come good. However the crashes were constant, at least 5 or 6 a day.

    I tried googling the problem, but in the end could not be bothered.

    Reverting back to 31.7.0 and no more crashes, so it seems to be something with the new release, for me anyway.

  14. #13
    5 Star Lounger RussB's Avatar
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    I'm running on T'bird 38.1.0 on W7 Pro x64 without any issues. YMMV
    Also use this 'Portable' version on USB at the same level without issues.
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