Results 1 to 11 of 11
  1. #1
    Lounger
    Join Date
    Jun 2013
    Posts
    28
    Thanks
    6
    Thanked 0 Times in 0 Posts

    BAD_POOL_HEADER and general mayhem

    Where to begin my tale of woe. Let me stretch out on your couch.

    My fast and stable computer had only one problem—the SSD was too small. I replaced it with a cloned drive and a new motherboard for good measure. Now my computer runs much slower, and I get BAD_POOL_HEADER crashes. Today upon restart I got a "Google Chrome High CPU Use" message even though Chrome isn't running, and it is not in my startup list. "44% of at least one CPU" according to the File Insight box.

    What have I done to try to fix this? Obviously nothing effective. That is why I appeal here to the assembled wad of windows warriors. I bought DriverUpdate and its sneaky side-kick, SlimCleaner Plus, even though I failed to pay close enough attention to notice they were slipping that one in on me for an extra $10. I ran both programs and let them do their stuff, with just a couple restrains on the opportunistic SlimCleaner. No discernible improvement in speed, and now another crash.

    Previous crashes added "TCPIP.SYS" to the "BAD_POOL_HEADER" message. The latest crash didn't mention it. Where do I go with this, doctor? It's driving me nuts.
    Last edited by Frodough; 2015-07-17 at 20:42. Reason: fix typo

  2. #2
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,489
    Thanks
    284
    Thanked 575 Times in 478 Posts
    First of all, fire up those junkware programs you've paid for, undo anything you can with them, then uninstall them. They often get it wrong, leading to further issues somewhere down the line.

    A 0x19 (BAD_POOL_HEADER) indicates a device driver problem; TCPIP.SYS is a standard Windows networking driver but 99%+ of the time, no standard Windows driver is going to be at fault, it's some 3rd party driver/filter that's associated with networking that's behind it; maybe an old/incorrect hardware driver, some security remnant, maybe a currently installed security driver, ...

    Let's gather some real data so that we have something to work with, read and carefully follow this: http://www.sysnative.com/forums/bsod...8-7-vista.html when you have collected the required zipped folder, please attach it to a Reply here and we'll try to analyse it for you.

  3. The Following User Says Thank You to satrow For This Useful Post:

    Fascist Nation (2015-07-17)

  4. #3
    Lounger
    Join Date
    Jun 2013
    Posts
    28
    Thanks
    6
    Thanked 0 Times in 0 Posts

    BAD_POOL_HEADER and general mayhem

    Thank you. The file is attached.SysnativeFileCollectionApp.zip

  5. #4
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,489
    Thanks
    284
    Thanked 575 Times in 478 Posts
    Let's look at what I think SlimDrivers has done, check these dates - they indicate that these driver versions really do not belong on a W8.1 install:
    SiLib.sys Tue Feb 6 23:13:54 2007 USBXpress Development Kit by Silicone Labs, unless you have a valid reason for these, uninstall them.
    SiUSBXp.sys Tue Nov 3 22:16:08 2009 as above.

    wdcsam64.sys Wed Apr 16 09:39:08 2008 It's possible that this is from WD for your MyBook, however, you really need to update this for your exact MyBook model (be aware that the WD Smartware software is complex, any problem and data recovery could be very costly - copy all vital data onto an internal/networked drive before updating it!).

    lmimirr.sys Tue Apr 10 23:32:45 2007 LogMeIn/Hamachi drivers - if you use this, update it - it's networking-related, possibly involved with the BSODs - uninstall it during troubleshooting and install the latest version once you have regained stability.
    LMIRfsDriver.sys Mon Jul 14 17:26:56 2008 as above.


    On to the BSOD data: there's indication that a SoftPerfect driver, spfdrv.sys (Networx?), is being corrupted whilst in memory; Bmcore.exe, SoftPerfect Bandwidth Manager, was the active process at the time of the crash. Get the latest version and reinstall it.

    The dump was Verified (how long have you had Driver Verifier enabled?) but it flagged a standard Windows driver.



    Gut feeling is that Norton/Symantec (IDSvia64.sys?) is the root cause of this, uninstall NSS (you'll need to save your Registration details for later reinstallation), reboot and run the SymNRT as specified here, enable/update Windows Defender/MSE during testing and ensure that the Windows firewall is active.



    Driver Verifier should then be enabled for the 3rd party network-related drivers (I don't have any first-hand experience of DV), I suggest you study this and this to help you figure out how to modify DV to do this (and how to recover should the settings cause a BSOD at boot!).



    Basic analysis from the crash dump:
    Debug session time: Fri Jul 17 22:28:30.913 2015 (UTC + 1:00)
    Loading Dump File [C:\Users\Me\SysnativeBSODApps\071715-62781-01.dmp]
    Built by: 9600.17736.amd64fre.winblue_r9.150322-1500
    System Uptime: 0 days 9:04:07.747
    *** WARNING: Unable to verify timestamp for spfdrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for spfdrv.sys

    Probably caused by : Ndu.sys ( Ndu!NduCreateFlowContext+151 )
    BugCheck 19, {e, ffffd00021486210, ffffd00021486c68, e1c8a419f952283e}
    BugCheck Info: BAD_POOL_HEADER (19)
    Bugcheck code 00000019
    Arguments:
    Arg1: 000000000000000e,
    Arg2: ffffd00021486210
    Arg3: ffffd00021486c68
    Arg4: e1c8a419f952283e
    BUGCHECK_STR: 0x19_e
    PROCESS_NAME: BMCore.exe
    FAILURE_BUCKET_ID: 0x19_e_VRF_Ndu!NduCreateFlowContext
    MaxSpeed: 3300
    CurrentSpeed: 3300
    BiosVersion = 1701
    BiosReleaseDate = 08/06/2014
    SystemManufacturer = System manufacturer
    BaseBoardManufacturer = ASUSTeK COMPUTER INC.
    SystemProductName = System Product Name
    BaseBoardProduct = P8B75-M

    For Info Only, loaded 3rd party drivers listed by date:
    **************************Fri Jul 17 22:28:30.913 2015 (UTC + 1:00)**************************
    SiLib.sys Tue Feb 6 23:13:54 2007 (45C90BB2)
    lmimirr.sys Tue Apr 10 23:32:45 2007 (461C108D)
    wdcsam64.sys Wed Apr 16 09:39:08 2008 (4805BB2C)
    LMIRfsDriver.sys Mon Jul 14 17:26:56 2008 (487B7E50)
    SiUSBXp.sys Tue Nov 3 22:16:08 2009 (4AF0ABA8)
    GEARAspiWDM.sys Thu May 3 20:56:17 2012 (4FA2E2E1)
    btwl2cap.sys Thu Jul 26 16:14:41 2012 (50115EE1)
    RaInfo.sys Fri Jan 11 12:19:28 2013 (50F00350)
    npf.sys Fri Mar 1 01:31:24 2013 (513004EC)
    SYMEVENT64x86.SYS Sat Jul 27 03:26:58 2013 (51F32FF2)
    SYMDS64.SYS Wed Jul 31 00:29:08 2013 (51F84C44)
    intelppm.sys Thu Aug 22 09:46:35 2013 (5215CFEB)
    btwampfl.sys Fri Aug 30 19:32:26 2013 (5220E53A)
    ccSetx64.sys Tue Sep 24 04:58:04 2013 (52410DCC)
    bcbtums.sys Thu Oct 17 21:45:30 2013 (52604C6A)
    TeeDriverx64.sys Wed Nov 27 17:56:32 2013 (52963250)
    btwavdt.sys Wed Dec 11 03:28:47 2013 (52A7DBEF)
    btwaudio.sys Wed Dec 11 03:31:08 2013 (52A7DC7C)
    btwrchid.sys Wed Dec 11 03:31:29 2013 (52A7DC91)
    SYMNETS.SYS Thu Feb 13 11:25:14 2014 (52FCAB9A)
    SYMEFA64.SYS Thu Feb 27 23:32:07 2014 (530FCAF7)
    Ironx64.SYS Tue May 20 23:27:42 2014 (537BD6DE)
    SRTSPX64.SYS Fri Jun 13 18:27:22 2014 (539B347A)
    tib.sys Tue Aug 5 10:21:30 2014 (53E0A21A)
    SRTSP64.SYS Wed Aug 20 21:56:53 2014 (53F50B95)
    file_tracker.sys Thu Sep 4 13:49:39 2014 (54085FE3)
    tib_mounter.sys Fri Oct 10 04:58:11 2014 (54375953)
    spfdrv.sys Fri Oct 24 20:29:10 2014 (544AA886)
    tap0901.sys Wed Nov 5 13:16:32 2014 (545A2330)
    fltsrv.sys Tue Nov 11 12:01:53 2014 (5461FAB1)
    snapman.sys Wed Nov 12 10:54:05 2014 (54633C4D)
    EX64.SYS Sat Nov 15 09:14:03 2014 (5467195B)
    ENG64.SYS Sat Nov 15 09:15:33 2014 (546719B5)
    Rt630x64.sys Thu Jan 15 06:08:17 2015 (54B75951)
    NvStreamKms.sys Tue Mar 17 06:19:52 2015 (5507C788)
    nvvad64v.sys Wed Apr 1 15:36:50 2015 (551C0282)
    nvhda64v.sys Thu Apr 16 20:03:16 2015 (55300774)
    IDSvia64.sys Mon May 11 23:15:04 2015 (555129E8)
    BHDrvx64.sys Tue May 12 21:20:53 2015 (555260A5)
    networx.sys Thu May 14 15:49:51 2015 (5554B60F)
    EraserUtilRebootDrv.sys Fri May 15 03:23:14 2015 (55555892)
    eeCtrl64.sys Fri May 15 03:23:14 2015 (55555892)
    nvlddmkm.sys Wed Jun 17 06:36:26 2015 (5581075A)
    SiLib.sys Tue Feb 6 23:13:54 2007 (45C90BB2)
    USBXpress Development Kit}http://www.silabs.com/SUPPORT/Pages/default.aspx
    http://www.carrona.org/drivers/driver.php?id=SiLib.sys
    lmimirr.sys Tue Apr 10 23:32:45 2007 (461C108D)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver}https://secure.logmein.com/US/home.aspx
    http://www.carrona.org/drivers/driver.php?id=lmimirr.sys
    wdcsam64.sys Wed Apr 16 09:39:08 2008 (4805BB2C)
    Western Digital SCSI Arcitecture Model (SAM) WDM driver [br] 2008 driver version has known BSOD issues in Windows}http://support.wdc.com/product/download.asp or[br]SES driver update: http://wdc.custhelp.com/app/answers/...h/1/a_id/5419#
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    LMIRfsDriver.sys Mon Jul 14 17:26:56 2008 (487B7E50)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver}https://secure.logmein.com/US/home.aspx
    http://www.carrona.org/drivers/driver.php?id=LMIRfsDriver.sys
    SiUSBXp.sys Tue Nov 3 22:16:08 2009 (4AF0ABA8)
    Silicone Labs USBXpress Development Kit}http://www.silabs.com/SUPPORT/Pages/default.aspx
    http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=RaInfo.sys
    http://www.carrona.org/drivers/driver.php?id=npf.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=tib.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=file_tracker.sys
    http://www.carrona.org/drivers/driver.php?id=tib_mounter.sys
    http://www.carrona.org/drivers/driver.php?id=spfdrv.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
    http://www.carrona.org/drivers/driver.php?id=snapman.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=networx.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    --- E O J --- 2015 Jul 18 03:20:55 AM 3rdPartyDriversDate Copyright 2015 Mikael Pryor

  6. The Following User Says Thank You to satrow For This Useful Post:

    Frodough (2015-07-24)

  7. #5
    Silver Lounger wavy's Avatar
    Join Date
    Dec 2009
    Location
    ny
    Posts
    2,373
    Thanks
    235
    Thanked 147 Times in 136 Posts
    Satrow

    May I inquire where you look to find this?

    Quote Originally Posted by satrow View Post
    The dump was Verified (how long have you had Driver Verifier enabled?) but it flagged a standard Windows driver.
    David

    Just because you don't know where you are going doesn't mean any road will get you there.

  8. The Following User Says Thank You to wavy For This Useful Post:

    Frodough (2015-07-24)

  9. #6
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,489
    Thanks
    284
    Thanked 575 Times in 478 Posts
    Find out whether Driver Verifier is enabled?

    http://www.sysnative.com/forums/bsod...ta.html#post87 (linked in the earlier, long, reply).

    0x19_e_VRF indicates a verified crash, triggered by DV picking up a driver attempting to do something unusual.

    DV shouldn't be used for more that 36-48 hours, the longer it's run, the greater the chances of it flagging false positives.

  10. The Following 2 Users Say Thank You to satrow For This Useful Post:

    Frodough (2015-07-24),wavy (2015-07-22)

  11. #7
    Silver Lounger wavy's Avatar
    Join Date
    Dec 2009
    Location
    ny
    Posts
    2,373
    Thanks
    235
    Thanked 147 Times in 136 Posts
    Now I know what to look for.
    David

    Just because you don't know where you are going doesn't mean any road will get you there.

  12. #8
    Lounger
    Join Date
    Jun 2013
    Posts
    28
    Thanks
    6
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by wavy View Post
    Satrow

    May I inquire where you look to find this?
    Thanks for asking. I've had to go at this very incrementally due to lack of time for a proper sit down. No resolution yet. The computer is still very slow.

    • I do use Logmein so I updated Hamachi driver.
    • Uninstalled Norton
    • Updated driver for MyBook, and then disconnected MyBook.
    • Updated the drivers from Silicon Labs


    Still need to tend to Networx driver and Drive Verifier. Might be the weekend before I get there.

  13. #9
    Lounger
    Join Date
    Jun 2013
    Posts
    28
    Thanks
    6
    Thanked 0 Times in 0 Posts
    I do not want to minimize the great help I've received here thus far but, before I devote more time to this problem, what are the chances the BSOD goes away when I upgrade to Windows 10 (from 8.1)? Maybe I should just wait a few more days.

  14. #10
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,489
    Thanks
    284
    Thanked 575 Times in 478 Posts
    With a clean install of W10, it should be fine; with an upgrade, it depends...

  15. #11
    Lounger
    Join Date
    Jun 2013
    Posts
    28
    Thanks
    6
    Thanked 0 Times in 0 Posts

    All's half-well that ends half-well

    Unable to upgrade to Win10 using Media Creation Tool, so I did a clean reinstall of Win8.1. Still can't get Win10, as discussed here, but at least 8.1 is working great. End of story...I never could find a real solution, but I much appreciate the help.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •