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    Super Moderator bbearren's Avatar
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    Can't Move two .pst files in Outlook 2010

    I have Office 2010 and I have two IMAP accounts setup in Outlook. The default .pst file location is C:\users\bbearren\AppData\Local\Microsoft\Outlook. I want to move both .pst files to another folder on another HDD. I can successfully move one file or the other. Whichever file I move first stays put, but when I try to move the other, it simply rebuilds itself in the default location and adds a number to the file name, "...bbearren.pst (2)".

    I've tried this a couple of times with first one file then the other, but get the same results either way. I've used the ForcePSTPath registry key, but that doesn't seem to have any effect. Any suggestions?
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    I've only seen similar a couple of times and the two accounts used slightly different names from each other, i.e. joeblow@imap.com and joeblow2@imap.com, which created 2 different .pst files. Changing identity may play a role in the process. Part of the issue of the Folder is that it can't hold 2 or more files with the same exact name hence the (2) appendage.

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    Super Moderator bbearren's Avatar
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    Quote Originally Posted by Berton View Post
    I've only seen similar a couple of times and the two accounts used slightly different names from each other, i.e. joeblow@imap.com and joeblow2@imap.com, which created 2 different .pst files. Changing identity may play a role in the process. Part of the issue of the Folder is that it can't hold 2 or more files with the same exact name hence the (2) appendage.
    The names and email addresses are different on the two accounts.
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    What method are you using to move the files?

    Joe

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    Super Moderator bbearren's Avatar
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    Quote Originally Posted by JoeP517 View Post
    What method are you using to move the files?
    I've tried this: "If you are using an IMAP account in Outlook 2010 or previous and have the opportunity to re-download all your mail again, then using the ForcePSTPath Registry value is the recommended way to go.

    This Registry key allows you to set the default location for all newly created pst-files.

    Key: HKEY_CURRENT_USER\Software\Microsoft\Office\<versi on>\Outlook
    Value name: ForcePSTPath
    Value type: REG_EXPAND_SZ
    Value: path to your storage folder

    As the Value you give the path to the folder where you want to keep your pst-files. You do not need to use quotes for this path, even if it contains spaces.
    Example; D:\Documents\Outlook Files" from this link.

    I've also tried making one or the other IMAP file (whichever one couldn't be moved) the default, then closing Outlook, moving the file, and then reopen Outlook. Instead of asking me to locate the file, Outlook just rebuilds it where it was previously, and adds a number to the file name. I get the same results whether I go though Outlook or use Control Panel > Mail.

    They are both IMAP email accounts, with different names and email addresses. I've also tried it with reboots in between. One or the other file will stay (be re-created) in "C:\users\bbearren\AppData\Local\Microsoft\Outlook "
    Create a fresh drive image before making system changes, in case you need to start over!

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    Are you using 14.0 for the version in the registry entry?

    Joe

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    Super Moderator bbearren's Avatar
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    Quote Originally Posted by JoeP517 View Post
    Are you using 14.0 for the version in the registry entry?

    Joe
    Yes, I am. I checked about 3 different Outlook help blogs/sites on the ForcePSTPath instructions and they were all basically the same on the technical stuff, just editorial differences.
    Create a fresh drive image before making system changes, in case you need to start over!

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    WS Lounge VIP Coochin's Avatar
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    @ bbearren

    I seem to remember helping customers with PST files, probably mostly after they upgraded to a newer version of Office. However, at least twice I managed to move the PST files by the following:

    1. When Outlook is not running copy the PST files to a location where they will be backed up (e.g.: C:\Users\[username]\Documents\Outlook Files).

    2. Open Outlook, go to the settings or options dialog for each of your email accounts and for each data file change the path/location to wherever you copied the PST files.

    3. Restart Outlook and check the path/location in settings/options. Provided the new paths/locations are shown then you should be able to delete the old PST files w/o problem (if desired).

    I also seem to remember seeing that Outlook 2013 (can't remember for sure but maybe 2010 too) was storing the PST files at C:\Users\[username]\Documents\Outlook Files by default (but that might not be the case for users who upgrade from an earlier version).
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