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  1. #1
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    create boot option to restore image using macrium; lost bluetooth

    i used macrium reflect to create an option in the boot menu that would replace having to create a boot disc. after i did this, i lost the functionality of my bluetooth mouse. i am not sure why. i want to restore my bluetooth functionality if possible. thank you , marcelp

  2. #2
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    Does the mouse have its own transceiver or are you using the computer's built in transceiver ?

    I'd have a look in Device Manager/View/Show hidden devices and look for any yellow alerts or red crosses.

    I don't know why Macrium should have taken out your mouse.

  3. #3
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    The Notebooks I've dealt with that have had Bluetooth had it as part of the Wireless/Wi-Fi adapter, if the Wireless doesn't work neither will Bluetooth, I have 3 that way. I have also seen possible for only the Bluetooth part to fail. Some Desktops may have it as part of Wireless if included on them but usually need a dongle for a USB port for them.

  4. #4
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    Quote Originally Posted by Sudo15 View Post
    Does the mouse have its own transceiver or are you using the computer's built in transceiver ?

    I'd have a look in Device Manager/View/Show hidden devices and look for any yellow alerts or red crosses.

    I don't know why Macrium should have taken out your mouse.

    i am using the computers built in transceiver
    device manager/view regular files: all the bluetooth devices: normal
    device manager/ hidden files: there are 2 bluetooth enumerators (microsoft) : "not connected" one of these is an le enumerator

  5. #5
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    Quote Originally Posted by Berton View Post
    The Notebooks I've dealt with that have had Bluetooth had it as part of the Wireless/Wi-Fi adapter, if the Wireless doesn't work neither will Bluetooth, I have 3 that way. I have also seen possible for only the Bluetooth part to fail. Some Desktops may have it as part of Wireless if included on them but usually need a dongle for a USB port for them.
    wifi works fine

  6. #6
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    There are a number of trouble shooting steps in this article https://www.microsoft.com/hardware/e...less-bluetooth but you'll probably have to reinstall it.

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