Page 1 of 2 12 LastLast
Results 1 to 15 of 17
  1. #1
    3 Star Lounger
    Join Date
    Jan 2011
    Posts
    284
    Thanks
    33
    Thanked 2 Times in 2 Posts

    Windows 10 ISO will not upgrade unless you have a licence key

    This is something I think is lacking in MS strategy...

    I downloaded the appropriate windows 10 Home installation ISO, and created a disk. Then I tried to install on my legal copy of Win8.1 Single Language from within Win8.1 (can't get to boot off a USB DVD) then I end up being asked for a Windows 10 Licence Key. I don't get the option of continuing to upgrade........... it just sits there waiting.... for me to give it a key.

    Not cool! that's over 3Gb of data that I have just paid for and I can't use it. How do I proceed?

  2. #2
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    6,609
    Thanks
    147
    Thanked 870 Times in 832 Posts
    With Win 7 you would use the COA sticker key but with Win 8 it is embedded - perhaps those who have successfully upgraded with the ISO can tell you of their experience'

    I saw this one in an article 8N67H-M3CY9-QT7C4-2TR7M-TXYCV but it won't be your Win 8 key.

  3. #3
    3 Star Lounger
    Join Date
    Dec 2009
    Location
    Edinburgh, UK
    Posts
    237
    Thanks
    24
    Thanked 50 Times in 22 Posts
    Try using Key Finder from Magical Jelly Bean (yes!) - https://www.magicaljellybean.com/keyfinder/

    That should give you your Win 8 key.

  4. #4
    Super Moderator jwitalka's Avatar
    Join Date
    Dec 2009
    Location
    Minnesota
    Posts
    6,792
    Thanks
    117
    Thanked 798 Times in 719 Posts
    You can't do a clean install without doing an upgrade install first unless you have a purchased separate product key. You can do an upgrade install by initiating the install from within your current qualified OS. Once you have done an upgrade install, you can skip the page asking for a product key if it comes up when you do a clean install.

    Jerry

  5. #5
    3 Star Lounger
    Join Date
    Jan 2011
    Posts
    284
    Thanks
    33
    Thanked 2 Times in 2 Posts
    Quote Originally Posted by jwitalka View Post
    You can't do a clean install without doing an upgrade install first unless you have a purchased separate product key. You can do an upgrade install by initiating the install from within your current qualified OS. Once you have done an upgrade install, you can skip the page asking for a product key if it comes up when you do a clean install.

    Jerry
    Hi Jerry

    Thanks for the response, but that does not work!

    My laptop is a Samsung Book 8 with Windows 8.1 (Single Language). It works flawlessly - is activated as Win8.1, but has no optical drive.

    I have requested the upgrade to Windows 10 around 2 months ago now, when it was first available. Other machines that had the request at the same time have had Windows 10 installed via upgrades, but not this machine.

    I tried using the Windows Media Creation tool to create the Windows10 Home X64 disk to upgrade, but when I run the install from the Setup.exe on the disk, I am asked for a product key - and no option to skip!

    I had a SSD drive die on me, and had to do a clean install on a new one from the Samsung images that were downloaded. Could this be the cause? Windows 8.1 is clearly activated.
    How do I get the upgrade, if it won't be downloading?

  6. #6
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,572
    Thanks
    5
    Thanked 1,057 Times in 926 Posts
    You need to use a USB thumb drive with the media creation tool. Then you can upgrade from within Windows 8.1.

    Joe

  7. #7
    Super Moderator bbearren's Avatar
    Join Date
    Dec 2009
    Location
    Polk County, Florida
    Posts
    3,760
    Thanks
    26
    Thanked 424 Times in 338 Posts
    Quote Originally Posted by Photorer View Post
    Not cool! that's over 3Gb of data that I have just paid for and I can't use it. How do I proceed?
    Where, how and why did you pay for it? Are you talking about the ISO itself or the bandwidth used for the 3GB?
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  8. #8
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    6,609
    Thanks
    147
    Thanked 870 Times in 832 Posts
    Something you may want to look at before upgrading. http://www.google.co.uk/url?sa=t&rct...lO3eEg&cad=rjt

    I don't know how to do this on Win 8.1 but in Win 7 - go Start - type activate windows - press enter and that will report if Windows sees your install as genuine.

    If it doesn't then you won't get the GWX free upgrade through Windows Update.

  9. #9
    3 Star Lounger
    Join Date
    Jan 2011
    Posts
    284
    Thanks
    33
    Thanked 2 Times in 2 Posts
    Hi Joe

    Is there a difference between using a Thumb Drive and the ISO cut to disk in an external USB drive? I assume that would be the same?

    When I tried with the disk, I get to the point where I have to input a serial number, and there is no means of clicking next, or anything other than entering the serial number, or clicking close..... :-(

  10. #10
    3 Star Lounger
    Join Date
    Jan 2011
    Posts
    284
    Thanks
    33
    Thanked 2 Times in 2 Posts
    Hi BBearen - I was referring to the 3Gb of bandwidth to download .............. not the disk or installation. thanks for checking.....

  11. #11
    3 Star Lounger
    Join Date
    Jan 2011
    Posts
    284
    Thanks
    33
    Thanked 2 Times in 2 Posts
    Hi Sudo

    I do have a windows 8.1 fully activated. It is found off the System Properties page under Control Panel.

    I have been through that document from Samsung on how to upgrade - and followed it all exactly. The system is fully up to date, with nothing pending. Still have the same problem!

  12. #12
    WS Lounge VIP
    Join Date
    Dec 2009
    Location
    Earth
    Posts
    8,172
    Thanks
    47
    Thanked 981 Times in 911 Posts
    You should be able to use either CD or USB, it's access to the files that is required.

    I'd ring MS at this point.

    cheers, Paul

  13. #13
    Super Moderator bbearren's Avatar
    Join Date
    Dec 2009
    Location
    Polk County, Florida
    Posts
    3,760
    Thanks
    26
    Thanked 424 Times in 338 Posts
    According to Samsung, if your Windows 8.1 is 32bit, you may have driver issues. If so, this link is offered on their Windows 10 Upgrade site. Is this the instruction set you have followed?
    Create a fresh drive image before making system changes, in case you need to start over!

    "The problem is not the problem. The problem is your attitude about the problem. Savvy?"—Captain Jack Sparrow "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware.
    Unleash Windows

  14. #14
    3 Star Lounger
    Join Date
    Jan 2011
    Posts
    284
    Thanks
    33
    Thanked 2 Times in 2 Posts
    @BBearen:
    I have 64 bit windows 8.1, and am trying to upgrade to 64bit windows 10.... Simply not working!

    I have had a good look through the Samsung document you linked to, but it does not apply to my machine: it should upgrade easily!

  15. #15
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    6,609
    Thanks
    147
    Thanked 870 Times in 832 Posts
    I'd second Paul's suggestion of contacting MS at this point as you seemed to have done everything you could from your end.

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •