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  1. #1
    New Lounger
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    Installation problem (Office 2K/ME)

    I had a problem when installing Office 2000 standard upgrade to my computer running Window ME . I got an error message saying "IE5WZD has an error in <unknown>, IE5WZD close now". Then the installation stopped at about 95% (judged by the blue status bar). I cannot close the installation window, there is no response. Had to use CTRL-ALT-DEL to end task it. After that, I cannot shut down or restart the computer though other program seems running OK. Every time I use C-A-D to shut down the computer and restart, a message that Office has to be installed to run. All my Office 97 icons become useless. Cannot open any Office document now. I thought the IE5 was not functioning but it runs OK. I tried to run the setup.exe inside IE folder of the Office 2000 CD, there will be a message saying "a previous installation was not completed, must restart the computer to finish it". Of course the installation stopped at the same location and repeat the process of shutdown and restart. I also tried to un-install Office 2000 from Control Panel/Add or Remove program. It returns a message saying "this function is only applicable to the program currently installed". Office 97 has been removed from the computer already. I should have chosen a customized installation to keep it. Anyway, my questions here are:

    1. How can I get rid of the incomplete installation?
    2. What caused that IE5WZD error? How can I get pass it and install my Office 2000?

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Installation problem (Office 2K/ME)

    See if these help:

    <A target="_blank" HREF=http://support.microsoft.com/default.aspx?scid=kb;EN-GB;q274318&GSSNB=1>OFF2000: Office Stops During Setup: Troubleshooting Steps on Windows Me (Q274318)</A>

    <A target="_blank" HREF=http://support.microsoft.com/default.aspx?scid=kb;EN-GB;q237957&GSSNB=1>OFF2000: How to Use an Office 2000 Setup Log File to Troubleshoot Setup Problems (Q237957)</A>

    It may be a damaged CD - copying the entire contents of the Office2K CD to your HD (as suggested in one of the articles) would confirm this.

    Otherwise, <A target="_blank" HREF=http://www.wopr.com/cgi-bin/w3t/showflat.pl?Cat=&Board=off&Number=46768&page=&view =&sb=&o=&vc=1>this post</A> may be of help.

  3. #3
    New Lounger
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    Re: Installation problem (Office 2K/ME)

    Thanks for the reply.

    Actually I have finished the installation last night ( I think) though I don't know why. After several attempts and posted the question here, I have already given up the installation. So I started to do some other things like surfing the net and doing some house cleaning to delete some useless files. I un-intentionally double click one of the MS Word file trying to see if this file is not needed anymore. All of a sudden the file opened. The splash screen is Office 2K. I was too happy at that time thinking that some miracles happened and the installation actually completed. So I tried to open another file through the start menu. This time I got an message saying that some files have not been installed and ask me to insert the CD to install. Why not? So I insert the CD and it started to finish the remaining installation and started to configure Office 2K. After a reboot and MS Office is working now (I hope so as I did not use it much yet).

    Now I have read your reply and the two links to the Knowledge Base. It may explain some of the mysteries. The setup may not actually stopped. CTRL+ALT+DEL did not show it as not responding. The fact it does not response may be it was too busy or very slow. Of course I don't have the patience to wait for 20 minutes <img src=/S/grin.gif border=0 alt=grin width=15 height=15>, though I know what to do now. I'll follow the troubleshooting procedure later on to see if there was actually any problem. Anyway, thanks for the reply. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

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