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  1. #1
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    Windows 7 Backup and Restore did not complete successfully on its first time setup.

    Message: Windows backup failed while trying to read from the shadows copy on one of the volumes being backed up. Please check in the event viewer logs for any relevant errors.

    Troubleshooting couldnít fix the problem and a second choice was to try again
    --- Trying again resulted in a BSOD

    Checking in Event Viewer I noted the following: Critical Kernel Power (System) event id: code 4104
    According to http://www.eventid.net/display-event...36-phase-1.htm the applicable error code is 0x81000037
    --- 0x81000037 = Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. See ME973455.
    --- This feature is only available to EventID.Net subscribers. It provides you with "one-click" access to the Microsoft technical article!

    On ďtrying to read from the shadows copy on one of the volumes being backed upĒ I looked up Disk Management and didnít notice anything unusual. Unfortunately I canít post what it looks like since I left what I found at the owners house but if I remember correctly there are 3 partitions on a 750GB hard drive: System Reserved, Drive C & System Restore.

    On the Critical Kernel Power (System) event id: code 4104, it showed 1 event in the last hour, more over the last 24 hours as well as the last 7 days which unfortunately I didnít record.
    --- However my concern is that since itís a critical error the computer is in trouble
    --- Is there a way in which I can troubleshoot this problem?

    I did look for shadow copy errors but did not see any at least in any recent time frame

    On the BSOD, how can I pull up a crash report?

    Iím researching on how to work with Event Viewer and BSODís but I look forward to your advice.

    When I return to the owners house I hope to have a pretty understanding of how to investigate what needs to be checked out.

  2. #2
    WS Lounge VIP Calimanco's Avatar
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    Use Who Crashed to analyse Dump Files.

    http://www.resplendence.com/whocrashed

    Run a check for malware installed on the computer.

    https://www.malwarebytes.org/lp/sem/...FWHlwgod2F8Eww

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    cmptrgy (2015-08-21)

  4. #3
    WS Lounge VIP Coochin's Avatar
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    Quote Originally Posted by cmptrgy View Post
    ...0x81000037 = Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up...
    According to "Windows backup or restore errors 0x80070001, 0x81000037, or 0x80070003": https://support.microsoft.com/en-us/kb/973455 the error is caused by a "reparse point" (AKA "junction point").

    Tweaking.com Windows Repair (All In One) ( http://www.tweaking.com/content/page...ll_in_one.html ) can repair reparse points.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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    cmptrgy (2015-08-21)

  6. #4
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    I've been reviewing the information that has been posted and am learning new things which I'm glad for.

    Since the Critical Kernel Power (System) event id: code 4104 happened a few days ago can I still generate the crash report for it?
    --- It appears to me that a crash report should be generated at the time the issue happened

  7. #5
    WS Lounge VIP Calimanco's Avatar
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    The files are stored at C:\Windows\MEMORY.DMP. If you haven't run a cleaner, they should still be there. Just run the program. If they exist, it will find them.

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    cmptrgy (2015-08-23)

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