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  1. #1
    Star Lounger
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    computer continues to run after windows 10 shutdown

    Does anyone know if Microsoft is addressing the shutdown problem when upgrading to windows 10? My computer continues to run after shutdown. I was on the MS community site and someone posted a Microsoft phone number where they log into your computer and fix an algorithm. You leave a message and they are supposed to call you back. Seems that doesn't work because they never call you.

  2. #2
    Super Moderator
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    I think they do usually call you. Try the Contact Support app to request a chat session or call back.

  3. #3
    Star Lounger
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    I was finally contacted today and they fixed the problem. They took over my computer and changed some startup items and ran some background run commands. It actually shuts down faster now.

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