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  1. #1
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    Fraudulent transactions

    My credit card was recently refused and I was told by the provider that with the £5 transaction I would have exceeded my credit limit of £3000. There were two fraudulent transactions totalling £2650, both for hotel booking sites – one lastminute.com. For most internet transactions I use PayPal, although on occasions I have to give the “long number”, expiry date and three digit security code. For over the counter transactions I never let the card out of my site and cover the keypad with a hand when entering my pin number – can anyone tell me what would be the likely method the fraudsters used – if it was a simple as a crooked employee using the information I give over the phone most transactions would be fraudulent. The card issuer has passed the problem to their fraud department.

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    Your data could have been harvested ages ago and is only now being used. Sometimes it's an employee, sometimes it's a hack.
    All you can do is check your CC statement regularly - the best thing about internet banking - and report any issues.

    cheers, Paul

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    I would think the bank would be best placed to answer that as they will be investigating at least all of your recent legit transactions.

    I only use my credit card for online transactions and while I initially used Pay Pal, I just pay direct with my card now but I suppose that is not without its risks.

    I look in on my online banking account at least once a day to ensure there are no unauthorised transactions.

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    Mike,

    I recently had this happen to me $4k+ in two charges for a software company. Don't know how they got my numbers either. The difference here being my CC company CALLED ME! Almost immediately after the charges were made my cc company called me and asked it the charges were legit. Of course I said no and they took care of the whole thing including cancelling the card and issuing me new ones. I didn't even have to fill out any paperwork! I'm telling you this because you might want to consider changing to a company that keeps better tabs on your charging habits and is proactive about fraud. HTH
    May the Forces of good computing be with you!

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    I think the bank would normally call you if your card was used well outside of your area when that wasn't normal, but with online transactions, they may not attract the same sort of scrutiny.

    I thought it was a bit daft using one for a hotel booking as I would think that could be traced to a particular room number and occupant if the fraud is detected soon enough.

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    Who said crims were smart?!

    cheers, Paul

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    Thanks for all your comments - I do book the occasional holiday online, but always direct with the hotel - presumably it did not ring any bells, especially in the holiday season. I have not heard anything from the provider but they have supplied a new card, but with a very low credit limit.

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    Quote Originally Posted by RetiredGeek View Post
    Mike,

    I recently had this happen to me $4k+ in two charges for a software company. Don't know how they got my numbers either. The difference here being my CC company CALLED ME! Almost immediately after the charges were made my cc company called me and asked it the charges were legit. Of course I said no and they took care of the whole thing including cancelling the card and issuing me new ones. I didn't even have to fill out any paperwork! I'm telling you this because you might want to consider changing to a company that keeps better tabs on your charging habits and is proactive about fraud. HTH
    Yeah CitiB will do that if I spend more than a few hundred. Only problem I ever had was a $9.95 charge they cancelled. They said I had to have my card changed if they were to investigate, I declined being the contrairian I am. I pointed out it was part of a years old scam and asked how come they wouldn't do something about it. They kinda shrugged that off, guess it does not really hurt them only their customers.

    David

    Just because you don't know where you are going doesn't mean any road will get you there.

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    I was pleasantly surprised a year ago when I drove from California to Seattle, about 850 miles. I checked into a motel and my CC was denied. Took a couple of phone calls to straighten it out, but the bank computer saw me in Cal and then 850 miles away with no charged airfare or charges between cities. They figured fraud. Some would be annoyed over this, but I was very happy. Makes me think the fraud part of the bank works.

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    Quote Originally Posted by robertpri View Post
    I was pleasantly surprised a year ago when I drove from California to Seattle, about 850 miles. I checked into a motel and my CC was denied. Took a couple of phone calls to straighten it out, but the bank computer saw me in Cal and then 850 miles away with no charged airfare or charges between cities. They figured fraud. Some would be annoyed over this, but I was very happy. Makes me think the fraud part of the bank works.
    AMEX does that also if you don't pre-call telling them you are taking a trip.

  15. #11
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    Quote Originally Posted by robertpri View Post
    I was pleasantly surprised a year ago when I drove from California to Seattle, about 850 miles. I checked into a motel and my CC was denied. Took a couple of phone calls to straighten it out, but the bank computer saw me in Cal and then 850 miles away with no charged airfare or charges between cities. They figured fraud. Some would be annoyed over this, but I was very happy. Makes me think the fraud part of the bank works.
    On the other hand, I called into a petrol station 30 miles from home and bought some basic groceries. It was late and the cashier was about to go home. My debit card was refused by the bank. I was annoyed, the cashier was annoyed and it cost over £10 to sort the matter out on my mobile phone. I did point out that very few criminals buy small amounts of groceries but it cut no ice until I had attempted to answer some of the stupid security questions, e.g. "On May 17th, where were you when you spent £41.78?"

    I have a vague relative who works on devising such algorithms and he admits as much.

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    Quote Originally Posted by PaulQ View Post
    I had attempted to answer some of the stupid security questions, e.g. "On May 17th, where were you when you spent £41.78?".
    I have never been able to answer their stupid security questions. One asked the name of a bank where wife applied for home equity credit twenty years ago. Huh?

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    As a 9 year employee of a credit card company, I take phone calls all day from customers. Some are happy to verify recent activity and go merrily on their way after thanking us for being so diligent. However, the majority are angry when their charges are denied at the register or online and even furious. These are usually the same ones that are angry when fraud charges do occur: " How come you let them charge that! It wasn't me!"., and then get angry we want to cancel the car! But I have so many companies that automatically bill my card!!! You can't cancel it!. We try to balance legitimate use of the card versus fraud. Of course we want YOU to use your card, but not someone else. Most major CC companies have a $0 liability for fraud transactions. It's a fine line.

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    Quote Originally Posted by miztrniceguy View Post
    But I have so many companies that automatically bill my card!!! You can't cancel it!.
    What I do is have two credit cards, with one for automatic billing and the other for discretionary purchases. The discretionary card had multiple incidents of fraud on it over the years while the automatic card never had any fraud. This little system makes it easier when the card company issues a new card after a fraud incident.

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  20. #15
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    That's a great way to do it. Also, for online purchases,ask if your bank supports Virtual Account Numbers (VAN)

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