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  1. #1
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    How to find reputable tech or tech service?

    Please advise on how to identify a good, reputable, reasonable-fee tech or tech service to fix my computer.

    Thanks.

  2. #2
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    The best way is to talk to people that you know who have had problems successfully repaired. Would the person need physical access to your computer?

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    What's the problem with your computer? There are many experts on this forum who might be able to help you fix it. At the moment you're limited to someone in Chicago knowing a good service rather than the wide level of expertise in this group.

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    WS Lounge VIP mrjimphelps's Avatar
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    Check with the IT folks at your job. They could probably recommend someone. Or one of them might be willing to help you.

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  7. #5
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    Quote Originally Posted by nate01pa View Post
    Would the person need physical access to your computer?
    Yes, he or she would. Thanks.

  8. #6
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    Quote Originally Posted by mrjimphelps View Post
    Check with the IT folks at your job.
    I'm retired, and must admit I've lost track. I am asking around with people I know. Thanks.

  9. #7
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    Quote Originally Posted by access-mdb View Post
    What's the problem with your computer? There are many experts on this forum who might be able to help you fix it. At the moment you're limited to someone in Chicago knowing a good service rather than the wide level of expertise in this group.
    Where to start?

    --For quite some time, I've had trouble entering type in Word, email, or in online forums. The entry point suddenly changes and I look up to find my type is being entered two lines earlier.

    --My Firefox browser hangs and hangs.

    --Yahoo email is slow, with a "can't load, try again" screen for nearly every email.

    --The worst is I let what a site get remote access to my computer. Yes, I am completely stupid. It was a few weeks ago. I thought I was going to a Yahoo support site, but it was a 6-month-old business in Las Vegas called something like "PC Solutions" with a phone center in, I think, India. They quickly diagnosed a Trojan and said I would get lifetime protection for all my devices if I paid $250 on the spot, or $350 if I signed up a day later. I hung up. Shortly afterward, I found on my desktop a new folder with all my files in it. When I looked in Add/Remove to check for any new programs, I found that ALL my programs now had a start date of that day. (I kept sighing and pausing as I wrote this paragraph.)

    --Since the India/Las Vegas remote thing, Yahoo email seems slower. Today, the Yahoo email screen shows a very light blue background and white headings. When that same thing happened about a week ago, I closed all my documents and windows, and shut off my computer; that seemed to "fix" the situation.


    Well, there's my very long answer! For obvious reasons, I don't quite trust myself to intuit who is a good, honest techie and who isn't.

  10. #8
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    I've been lurking this board for a while and this topic really caught my interest... For what it's worth, finding a reputable and efficient tech service is fairly easy, if you have the money to burn. Services such as the Geek Squad or most well-reputed repair shops will nearly always give you a satisfactory result, but usually at great cost. Unfortunately, not everyone can afford to do this, and if you don't have the good fortune to have a neighbor or family member "computer guy", you may be entertaining the notion of looking around on Craigslist for one of those $20 "no job too big or small" kind of deals. Obviously, this can be a mixed bag, as sites like craigslist are quite populated with people who are either afflicted with the Dunning-Kruger effect (overstating their competence and falling horribly short of a job well done), or people with some malicious intent (copying the naked pics of your girlfriend off your laptop, installing keyloggers and hijacking your identity, spying on your daughter's webcam, etc), BUT, you're also bound to run into someone who really knows their stuff and genuinely wants to help you out, and make a quick 20 bucks for beer. I fall into the latter description there, but things being as they are, I never feel comfortable doing a job for someone I'm not familiar with unless I'm doing it on-site, under their supervision. Even if the customer has a hard time understanding, I try to explain what I'm doing, and why, to better familiarize them with their PC and to earn their trust as well (and I have gained quite a few regular customers by doing this, they don't go to anyone else unless I'm unavailable, lol). Finding techs with expensive college degrees and myriad MS certs (and high price tags) is pretty easy, but if you dig a little deeper you can get 'er done cheaper. Just always be on the lookout for "shadetree techs" that try to leverage your lace of computer knowledge or play on your security fears, find someone who isn't afraid to answer a thousand questions and perform repairs while you watch and ask questions, and don't let anyone out of your sight with your computer until you get to know them, a trustworthy shadetree tech wouldn't touch your computer out of your sight. I also think that hands-on experience (and possibly a natural talent too, lol) serves any IT tech or developer better than any amount of college credits or MS certifications, as far as raw ability goes (though the same cannot be said for making a career in IT).. No respectable IT company would ever hire me, of course, since I never went to college and had some substance related legal issues in my younger years, but the fact is that most guys like me would probably run circles around more than a few formally-educated IT guys. Oh well..

    Anyway, your tale of woe really upsets me. These rogue tech companies have many vectors for infecting PC's (getting their foot in the door, so to speak). They're getting pretty sophisticated with their attacks, a lot of ad networks are serving infected advertisements (and are unaware they're doing so), among other things. As soon as they infect you, then you get a phone call from "Microsoft" (usually someone from an Indian call center), offering to get you fixed up for some usually outrageous price. Even if you pay, they usually leave your system infected anyway, to try to ensure you'll be a "repeat customer". What's worse, if you refuse them (and cannot get the problem taken care of otherwise), they can easily turn up the heat by infecting you with god knows what else. Either way, never give in to this, you'd be better off with a shady back alley craigslist technician! Any repair guy worth his beer money will at least have a sit down with you when the job is done and give you a few pointers to avoid future problems.

    So, anyway, good luck to you, and back to lurking with me!

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    You can get free expert assistance to disinfect your computer by registering and opening a thread in the security section of http://www.sysnative.com/forums/security-arena/ but read the Malware Removal Posting Instructions first and that way they have the info to start the clean out.

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    Silver Lounger wavy's Avatar
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    The problem w/ working on site is the time! Travel and diagnosis and repair. If you do the work at your 'shop' you can take hours with the repair (mostly letting software do its work) and not have to charge and arm and a leg.

    David

    Just because you don't know where you are going doesn't mean any road will get you there.

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    The advantage of using specialist forums is that you still have your arms and legs afterwards

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    Again it is a time thing many don't want to put the effort and time in.
    David

    Just because you don't know where you are going doesn't mean any road will get you there.

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    Quote Originally Posted by wavy View Post
    Again it is a time thing many don't want to put the effort and time in.
    I don't think that's the case with the OP - otherwise he/she wouldn't have responded with the experienced problems - lets wait for the OP's return - but security experts will walk you through any problems you may have in following their instructions.

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    Microcenter

    Residential service is problematic as it's on site and therefore expensive. It can also be time consuming, and therefore expensive. While organizations are typically willing to pay higher rates, most individuals aren't.

    If you can get to one, Microcenter typically has good, reputable technicians in their stores. Locations in Chicago and Westmont. I suggest avoiding Geek Squad.

  18. #15
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    @Edric:

    I feel with you. I am too old to have a "shady" past; instead I have only 51 years of computer experience and am "with" PCs since early 1982.

    I am your "shadetree" tech (BTW I like this expression). And I claim I do a better job than Geek Squad ever can. GS is corporate, they have to work by a cookbook of sorts. I have the experience and the know how to do an individual job, optimal for the actual problem at hand.

    Thanks Edric for your words.
    Eike J Heinze
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