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  1. #1
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    Question Windows unable to start DVD drives

    About 4 weeks ago I upgraded my PC to Windows 10 Home. Everything went well but now I have a problem (which may not be related to Windows 10). My two DVD drives are shown in Device Manager with exclamation marks. One is described as ATAPIiHOS104 ATA Device and the other is described as TSSTcorp CDDVDW SH-222AB ATA Device. Both show the same message in Device Manager "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)". I cannot think of anything I have done. Has anyone had experience with this before and found a solution (without reinstalling Windows). I have tried uninstall device and driver and System Restore with no change in the situation.
    Batman79

  2. #2
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    I decided to persevere with searching the web and found a solution here: http://go.microsoft.com/fwlink/?LinkID=192798 although the page appears to refer to Windows Vista. However I made the registry changes as shown on this page and now my DVD drives show normal in Device Manager and I can use them again so I am once more a happy Windows 10 user. I still don't know what caused the problem. If anyone has any idea about a possible cause I would be interested to know.
    Batman79

  3. #3
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    I was looking for something about deleting the Upper and Lower Filters and came across this article and was surprised to find it included iTunes as a possible cause. http://pcsupport.about.com/od/findby...e-19-error.htm

    MS has a Fixit but as yet it only covers up to Win 8.1 so not sure if it would work on Win 10 https://support.microsoft.com/en-gb/kb/314060

    Another option is Last Known Good Configuration should it have problems with the drivers, but I'm not sure how you get into the Advanced Boot options in Win 10 - didn't get that far in my brief interlude in Win 10

  4. The Following User Says Thank You to Sudo15 For This Useful Post:

    batman79 (2015-09-11)

  5. #4
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    I hadn't noticed your last post when I posted mine so didn't realise you'd found a similar fix

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