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  1. #1
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    Did upgrading to Windows 10 deactivate Microsoft Office 2013?

    I purchased a computer with Windows 8 on it 2 years ago. Since then I have been using Microsoft Office 2013 with no problems. I upgraded to Windows 10 and in the past month I have been receiving count down messages when I use Word that my product is set to expire in xxxx of days. Today it expired and Word now only works as a read only program. I tried to reactivate it but I received a notification saying I needed the product key. I don't have the product key. In a conversation I had with Microsoft (in which they said there was nothing they could do), they suggested I contact HP, the maker of my PC, to see if they had the product key since I know I did NOT purchase a subscription (there is no record of it in my Microsoft account) and I don't remember downloading or installing Office at the time I set up my computer.

    I called HP and with my product information, they confirmed that indeed, Windows and Office came pre-installed. HP offered to retrieve the product key on my computer for me for $99. They also said that Windows 10 had caused Office 2013 to be deactivated.

    I did a search and found a tool to retrieve my product keys. Two keys were found for Windows 10 and for Windows OEM. The key for Windows OEM didn't work and I received a message from Microsoft saying that: The Product Key entered was not recognized as a valid Product Key. Please check the characters entered and try again. You may need to use www.office.com/setup instead to download your new Office product. Or you may be entering a Product Key for an older version of Office that uses a different download site. If you need further assistance, please contact support to get additional information.

    I contacted Microsoft Tech help again with my new information and they said I need to contact Microsoft Office Help. I did and I re-explained the problem to them. They said I should contact HP. When I asked if there was anything else I could do there was a long wait and then the call terminated (I was hung up on.).

    At one point it was suggested that the problem was related to a problem with the upgrade process not with Windows 10 itself. I did have problems upgrading and had to contact Microsoft to upgrade a second time.

    Is there anything else I can do to get my Office 2013 back?

    Thanks for any suggestions or help in advance.
    Last edited by ConnieLO; 2015-10-01 at 00:51. Reason: change did to did NOT

  2. #2
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    I'd call Microsoft Office back AGAIN and insist on speaking to a supervisor and relate the full story.

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    ConnieLO (2015-10-01)

  4. #3
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    I also posted this question on the Microsoft forum and they suggested I had a trial copy of Office 2013/Office 365 and was using it for 2 years. They said they had heard of some trial copies not expiring and the users were just lucky to be able to continue to use them after they should have expired.

    I may just try calling again, maybe the 5th time will be the charm!

  5. #4
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    You're one of many unfortunates who have had their Office installations deactivated or otherwise corrupted by a Win 10 'upgrade'. There are many threads on the MS Answers forums about this kind of thing. I doubt you'd have had a trial copy of Office 2013 that would work un-registered/activated for 2 years. Unfortunately, there also doesn't seem to be any software that can recover Office 2013 keys from a failed upgrade. That said, if it's less than a month since the upgrade, you should be able to roll it back to the Windows 8 OS, in which case Office should be restored to full working order.
    Cheers,

    Paul Edstein
    [MS MVP - Word]

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    ConnieLO (2015-10-10)

  7. #5
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    Yes, this happened to me when I upgraded to Windows 10. I simply clicked on "activate" and all was back to normal. (My Office 2013 (32-bit) installation was/is purchased and legal!)
    (My Setup: Custom built: 4.00GHz Intel Core i7-6700K CPU; MSI Z170A Gaming Carbon Motherboard (Military Class III); Win 10 Pro (64 bit)-(UEFI-booted); 16GB RAM; 512GB SAMSUNG SD850 PRO SSD; 120GB SAMSUNG 840 SSD; Seagate 2TB Barracuda SATA6G HDD; 2 X GeForceGTX 1070 8GB Graphics Card (SLI); Office 2013 Prof (32-bit); MS Project 2013 (32-bit); Acronis TI 2017 Premium, Norton Internet Security, VMWare Workstation12 Pro). WD My Book 3 1TB USB External Backup Drive). Samsung 24" Curved HD Monitor.

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    ConnieLO (2015-10-10)

  9. #6
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    Unfortunately I was more than a month since the upgrade....by about two weeks. Too bad this wasn't suggested to me by the people answering the Microsoft Help chat line. I called three times and got no where, they just kept telling me that my subscription must have expired (I never bought one.). If I had known that this would have happened, I never would have upgraded. There was a warning that upgrading might cause issues, but I assumed it was for other programs, not for another Microsoft product. I did not like how Windows 8 functioned and installed Classic Shell to use it so I upgraded, hoping those problems would be resolved. This has been an expensive lesson as I ended up purchasing Word. I am working on a joint project and needed Word (there were problems using Open Office). I would love to complain to Microsoft about this, especially since I am not the only one to have experienced this problem. Do you think it would do any good?

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