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  1. #1
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    In search of prompt responses to IT needs

    I'm working with a growing company and as expected issues could be met as it continues to develop and improve. The problem here is we do not have Internal IT support with us. By the way, we are now in search and has to take into consideration a prompt response to our IT needs. This includes mobility and extensive security for our organization. Could you help me with this? Please feel free to give me your recommendations as well as any contact information that you know. Thanks so much!

  2. #2
    WS Lounge VIP mrjimphelps's Avatar
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    You could contract out your IT dept. Depending on how much you want to spend (and therefore the quality of work you want to get), you could call some local temp agencies (less expensive), or you could go with some big-name companies (IBM, CSC, etc.) (more expensive).

    By doing this, you would have a permanent IT staff, but it would be provided by someone who is expert in the field, rather than your having to build the staff yourselves from scratch.

    You will need to consider other issues as well, such as: Do you want to contract out your email service, or do you want to set it all up in house? Someone like Rackspace (or plenty of other companies) could provide your email service. Unless you have expert personnel, and are prepared to invest a lot of money (ongoing) in hardware, software, backups, etc., you should definitely consider using someone like Rackspace for your email service.

    As for mobility and security, Rackspace provides cloud services. This would allow your people to log into the network from wherever they happen to be.

    But you will need at least a minimum of experts in the various areas represented: Information Security, email, networking, servers, desktop support, etc. The benefit of using someone like Rackspace for your email and cloud services is that you won't need as many experts as if you do everything in-house.
    Last edited by mrjimphelps; 2015-10-20 at 08:27.

  3. #3
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    As Jim says, costs vary depending on your needs.
    Why don't you outline your existing computing arrangements and your perceived needs, then we can give you an idea of things to ask people you are considering for IT support.

    cheers, Paul

  4. #4
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    Hi, Jim and Paul! Thanks for your input. Sorry, I just saw your replies now. I took an emergency leave and just returned to work last Thursday. While I was away from the office, they had a meeting and they are considering 3 IT companies for consultation. I just saw one which is Parachute techs, have you heard of it? I'm checking their website now to see their services. The other 2 firms have sent already their proposals but didn't get the chance to see yet...it's already being reviewed by my boss. I'll try to let you know what's in the proposal...you might be able to give your opinions again. Thanks to both of you again.
    Last edited by satrow; 2016-07-17 at 17:13.

  5. #5
    WS Lounge VIP mrjimphelps's Avatar
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    Ask these companies who some of their other clients are, how long they have been serving these clients, and what specifically they do for these clients. This will give you an idea of whether they are amateurs or experts in whatever services you are asking them to perform.

    You want someone who has been around a while and has more than just a handful of employees.

    Also, do a Google search on them, to see if anyone has posted any negative / positive comments about them.

    I went to the Parachute Techs website. They seem to be a good company to deal with. However, I didn't do a Google search on them, nor check out who their current clients are, so I can't tell for sure. But my initial impression of them is good. They provide a complete range of services, so they should be able to provide whatever services you need.
    Last edited by mrjimphelps; 2015-11-16 at 09:58.

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