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  1. #1
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    Question USB devices don't work when plugged in after boot: "*device* doesn't have a driver"

    Hi appreciate any help with the following.
    Dell XPS 13 9343 (2015), was running Win8.1 Pro at the time of onset of problem (see below), have had it some ~6 months.

    A few weeks ago:
    Inserting anything into USB drives after startup results in code 28 error i.e. computer recognises that there's a device attached, but can't find the relevant driver, and so can't run.
    However, when booting with USB device already connected, no problems.
    Same problem with flash drives, mouse, keyboard.

    Have tried:
    1) going into Device Manager and uninstalling all USB entries
    2) disabling and enabling USB entries in UEFI
    3) downgrading and upgrading BIOS (all the way from A05 to A01 and back)
    4) Windows troubleshooter (always results in "can't find driver")
    5) upgrading to Win10 (thankfully everything else still works) - have stayed with Win10
    6) updating all drivers, including for chipset
    7) swear words

    Seemed to coincide with installing Avira AV, and have since uninstalled.

  2. #2
    jwoods
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    Dell shows that your system has 2 USB 3.0 ports, with the Powershare feature.

    http://www.dell.com/us/business/p/xp...c=cax13w8b5128

    You might try disabling that to see if it makes a difference.

    I also noticed in the specs that McAfee LiveSafe came installed. Has that been uninstalled?

    You might try running their uninstall tool to make sure...

    https://service.mcafee.com/FAQDocument.aspx?id=TS101331
    Last edited by jwoods; 2015-10-25 at 18:18.

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    caduceusnz (2015-10-26)

  4. #3
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    It sounds like the ports are becoming disabled after you remove the device.

    See if Solution 3 to disable the Suspend does anything for you or check if it's a Power Management thingy as in Solution 4.

    http://www.wintips.org/how-to-fix-us...stalled/#fix-3

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    caduceusnz (2015-10-26)

  6. #4
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    Thanks for the suggestions.

    Have had Powershare disabled in UEFI for a while.

    Uninstalling McAfree was one of the first things I did when I received the system, after which USB ports were fine for months.

    Hadn't seen that wintips page before; have now tried Solutions 3 and 4 without any joy.
    (unfortunately win10 so can't try Solution 1, and have tried 2, 5 and 6 already).

  7. #5
    jwoods
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    Quote Originally Posted by caduceusnz View Post
    Thanks for the suggestions.

    Have had Powershare disabled in UEFI for a while.

    Uninstalling McAfree was one of the first things I did when I received the system, after which USB ports were fine for months.

    Hadn't seen that wintips page before; have now tried Solutions 3 and 4 without any joy.
    (unfortunately win10 so can't try Solution 1, and have tried 2, 5 and 6 already).
    What changed around the time they stopped working?

    Do you have the event log entries from that period?

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    caduceusnz (2015-10-31)

  9. #6
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    As this has carried over from Win 8.1, how do you fancy reverting to Win 8.1 and applying that Hotfix ?

    If you've gone over the 30 days, hopefully you would have created a full external system image before upgrading.

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    caduceusnz (2015-10-31)

  11. #7
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    Run the following commands in an elevated command prompt (right-click on the Win10 logo then left-click on "Command Prompt [Admin]"):

    SET DEVMGR_SHOW_NONPRESENT_DEVICES=1
    (enter)

    START DEVMGMT.MSC
    (enter)

    A "Device Manager" window will open, click "Show Hidden Devices" in the View menu.

    You can now uninstall any otherwise hidden invalid/disconnected devices.

    Once you have finished uninstalling devices restart the computer; Windows should re-install any devices as necessary (but might prompt for driver software).

    WARNING: exercise caution, particularly with removal of sound, network, and non-plug'n'play devices; devices in these categories might be shown dimmed as if not present but are nevertheless needed for the parent device to function correctly.
    Computer Consultant/Technician since 1998 (first PC was Atari 1040STE in 1988).
    Most common computing error is EBKAC: Error Between Keyboard And Chairback
    AMD FX8120 (8-core @ 3.1GHz) CPU, Gigabyte GA-990FXA-D3 motherboard, 8GB (2x4GB) DDR3 1866MHz RAM, ATI-AMD Radeon HD6770 PCI-E VGA, 480GB Kingston SSD, 2TB Seagate SATA3.0 HDD, ASUS DVD/RW.

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    caduceusnz (2015-10-31)

  13. #8
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    Hi thanks for all these suggestions.

    jwoods-
    The only thing I can recall changing that day was installing Avira AV. Have googled and found one lonely post about this on interwebs.
    Unfortunately didn't look at event logs around that time - are they stored for 1 month+ somewhere?

    Coochin-
    Tried this, and nothing new came up under USB ... or should I have been looking elsewhere in Dev Man?

    Sudo15-
    Keen to exhaust other options first before reverting to 8.1. Win10's grown on me, even if the jumplists take an age to render...

  14. #9
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    In my Win 7 I have Errors dating back to June which is probably when I last factory reset.

    Click on Errors then on Show All Instances of This Event in the lower right pane then scroll to the bottom of the window to see how far yours go back.

  15. #10
    jwoods
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    They can be stored for quite some time, depending on what the maximum log file size is set to, and what is done when that size is reached.

    The options are -

    Overwrite events when needed (oldest events first)

    Archive the log when full, do not overwrite

    Do not overwrite events (Clear log manually)


    The easiest way to check the Event logs is to do the following...

    In Control Panel, navigate to Administrative Tools and click on Event Viewer.

    Expand the Custom Views folder and click on Administrative Events.

    The Administrative Events contain Warnings, Errors, and Critical events from all event logs.

  16. #11
    New Lounger
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    Thanks.
    So followed jwoods instructions: found history back to 16 Oct, -> realisation that win8.1 history won't be there *facepalm*

    The following may be of interest...
    Stuck in flashdrive, and got the following Administrative Event:
    Under General tab:
    Metadata staging failed, result={CC744314-B398-5EE5-B93D-4D03886B56B3} for container '0x80070490'

    Under Details tab:
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-DeviceSetupManager" Guid="{FCBB06BB-6A2A-46E3-ABAA-246CB4E508B2}" />
    <EventID>131</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2015-11-01T08:08:48.429353100Z" />
    <EventRecordID>1046</EventRecordID>
    <Correlation />
    <Execution ProcessID="1204" ThreadID="452" />
    <Channel>Microsoft-Windows-DeviceSetupManager/Admin</Channel>
    <Computer>THERMOPYLAE-IV</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="Prop_ContainerId">{CC744314-B398-5EE5-B93D-4D03886B56B3}</Data>
    <Data Name="HRESULT">2147943568</Data>
    </EventData>
    </Event>

  17. #12
    jwoods
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    This EightForums article, post #22, has a solution for the Microsoft-Windows-DeviceSetupManager EventID 131 that seemed to work for several people...

    http://www.eightforums.com/bsod-cras...-failed-3.html

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    caduceusnz (2015-11-02)

  19. #13
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    It had crossed my mind that previous Win 8.1 logs wouldn't be there as you had upgraded to Win 10.

    I saw JW's suggestion referenced on a Win 10 forum that also worked for someone with Win 10, so perhaps that Hotfix would do this auto on Win 10 as well.

    Windows will auto create a restore point before applying a Hotfix, but you could also create one as a safeguard.
    Last edited by Sudo15; 2015-11-01 at 17:03.

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    caduceusnz (2015-11-02)

  21. #14
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    Thanks. re the EightForums thr
    1) on quick look at the 3 pages leading up to post #22, I couldn't work out where to make the registry change (have searched regedit for Metdaten).

    2) the problem observed seems different to mine, but happy to have a go if you two learned chaps think it makes sense.

  22. #15
    jwoods
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    Quote Originally Posted by caduceusnz View Post
    Thanks. re the EightForums thr
    1) on quick look at the 3 pages leading up to post #22, I couldn't work out where to make the registry change (have searched regedit for Metdaten).

    2) the problem observed seems different to mine, but happy to have a go if you two learned chaps think it makes sense.
    In post #22, the solution says to search for "DeviceMetadataServiceURL" and change the URL that is already there to the URL posted in the thread.

    I have the solution for the problem.
    Searches on regedit for the following entry: DeviceMetadataServiceURL
    There you change the URL in the following: http://dmd.metaservices.microsoft.com/dms/metadata.svc
    after you have closed the editor is saved the change.
    Now the problem is solved and it will also re-loaded device information.


    Create a System Restore point first before making any changes to the registry (or anywhere else on your system).
    Last edited by jwoods; 2015-11-02 at 03:54.

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    caduceusnz (2015-11-02)

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