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  1. #1
    3 Star Lounger
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    Internet configuration problem

    I have an HP netbook using Windows 7 starter edition. I have not used it for a couple of years so I returned it to factory conditions prior to giving it to a relative. I re-connected it to my wi-fi system , downloaded security software and removed traces of my internet connection. I then realised I would need to demonstrate its internet capability so I re-entered my router details and tried it out. Both Chrome and IE are now unable to download web pages – the Chrome message is “unable to connect to the proxy server”. I was able to update the security software and it automatically downloaded and installed Windows updates, I also re-setup Windows Live Mail and successfully sent an email to myself – I received it on my tablet. Try as I might, I cannot get either browser to download web pages – as the problem applies to both browsers I assume that it is not a browser problem but some internet configuration problem – can someone please guide me to a solution.

  2. #2
    Super Moderator jwitalka's Avatar
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    Check Control Panel > Internet Options > Connections tab > LAN Settings button
    Make sure the box next to "Use a proxy server....." is unchechecked.

    Jerry



















    .

  3. The Following User Says Thank You to jwitalka For This Useful Post:

    mike21 (2015-11-03)

  4. #3
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    If the Proxy box is unchecked, run a command prompt as an admin by going Start - type cmd then right click on cmd and select Run as administrator - accept the UAC then enter these commands -

    netsh winsock reset catalog

    netsh int ip reset resetlog.txt

    shutdown /r /t 00

    The last cmd will reboot the machine to effect the cmds.

  5. The Following User Says Thank You to Sudo15 For This Useful Post:

    mike21 (2015-11-03)

  6. #4
    3 Star Lounger
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    Thank you for your response - fortunately the first solution worked

  7. The Following User Says Thank You to mike21 For This Useful Post:

    Fascist Nation (2015-11-03)

  8. #5
    Super Moderator jwitalka's Avatar
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    Glad to hear it worked.

    Jerry

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