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  1. #1
    New Lounger
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    Office 2016 programs restart after being closed

    Hi, I recently installed Office 2016 on a machine that runs windows 7 Pro. I find that after I open either Excel or Word and then closed the program it spontaneously restarts. I spent several hours (mostly reinstalling the programs) with the Microsoft "gurus" who felt it must be a problem with add-ins. After a while the problem seemed to have been solved. (I do notice that after one or two starts during a session that the problem stops occurring). However after rebooting the machine the problem came back even with all the add-in deactivated. Has anybody notice a similar problem or care to suggest a solution? Thanks. Jim M

  2. #2
    jwoods
    Guest
    Check the Windows Event logs for errors...

    In Control Panel, navigate to Administrative Tools and click on Event Viewer.

    Expand the Custom Views folder and click on Administrative Events.

    The Administrative Events contain Warnings, Errors, and Critical events from all event logs.

  3. #3
    New Lounger
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    Thanks. I tried but I am afraid I do not know what I am looking at or for.

  4. #4
    jwoods
    Guest
    Quote Originally Posted by neurovir View Post
    Thanks. I tried but I am afraid I do not know what I am looking at or for.
    Errors that mention Office 2016, or errors that have a logged date and time that matches the date and time when the issue occurs.

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