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  1. #1
    3 Star Lounger Omega3's Avatar
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    Web-based Outlook problem

    I have a very strange problem.

    I don't know if this is the proper forum but if not please move it to the right place. I think it is a web based Outlook problem. There is a Microsoft Outlook forum but I think that is the Outlook application, not the web based version.

    I have a web based e-mail account with Outlook/Hotmail. I created an alias and deleted it about a year ago. I read that if an e-mail is sent to the alias after it is deleted, it is sent to the e-mail address who created the alias.

    That seems to be working because I am getting e-mail sent to the alias e-mail from someone's ebay account in the UK. I am in the US. I don't think it's a phishing e-mail. It seems legitimate.

    Is it possible that someone in the UK created/reused my old alias e-mail address for his ebay account since I deleted it over a year ago? But e-mail is still sent to my e-mail address that created the alias.

    I forwarded the e-mail to ebay's spoof address in UK. All they have told me is the e-mail is legitimate. The e-mail was about a listing of a product on ebay for this alias e-mail address.

    Could there be a bug in the deleting process of an alias e-mail? This could allowing someone else to create/reuse the same alias and any e-mail sent to that alias is sent to me instead of the actual alias address. Or maybe email is sent to both locations.

    What I then did was go to ebay uk and enter in the alias e-mail to request a new password (to claim I forgot it). They sent me a temporary password to the alias email. I signed in, with the alias e-mail address, with that password and created a new password. I logged out and then logged in to verify it works.

    Last week I get an email to the alias to confirm a password was changed but not by me. I tried logging back in with the password I created and it no longer worked. The owner of the ebay account probably requested a new password. Where his temporary password was emailed to, I don't know. Or maybe it was done over the phone. But somehow the password was changed.

    Is there anyway that Microsoft can be contacted so see if such a problem like this can happen and fix it or at least report such a problem?

    Is there anything else I can do to fix this strange problem?
    You know it's time to diet when you push away from the table and the table moves.

  2. #2
    jwoods
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    It is possible the old account was hacked.

    https://support.office.com/en-us/art...rs=en-US&ad=US

    There is a Contact Support button at the end of the article.

  3. #3
    3 Star Lounger Omega3's Avatar
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    Thanks for your reply. I went to the link you provided. I found someone's posts about the same problem I have but he did not delete his alias. Reading more of the posts I came across this reply from moderators of the link:

    David,
    This is a peer to peer site staffed mostly by volunteers who have little or no contact with Microsoft.
    We are unable to do as you request.
    He was asking if Microsoft can search his alias to find who else is using it. Hence they are unable to do as requested.

    Sad thing is, I can get into his ebay account by requesting a change of password. How secure was that for this hacker?

    On the other hand, if he isn't a hacker, something got broken somewhere.
    You know it's time to diet when you push away from the table and the table moves.

  4. #4
    3 Star Lounger Omega3's Avatar
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    By the way, I noticed how he must have changed the password on ebay after I changed it. He has 3 options to get a new password. Using the alias email, a text message, or a phone call. If I am the only one getting the alias email, he would have to have used one of the other 2 options.
    You know it's time to diet when you push away from the table and the table moves.

  5. #5
    3 Star Lounger Omega3's Avatar
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    I tried creating a new outlook account using my alias email that I deleted a year ago. I got a message that this email address is being used. So how am I getting his emails (my alias) sent to my primary email address?

    Either there is a bug in outlook.com or this guy really is a hacker.
    You know it's time to diet when you push away from the table and the table moves.

  6. #6
    3 Star Lounger Omega3's Avatar
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    I tried creating a new outlook account using my alias email that I deleted a year ago. I got a message that this email address is being used. So how am I getting his emails (my alias) sent to my primary email address?

    When does a deleted alias become available for someone else to reuse? Microsoft says emails sent to a deleted alias goes to the email that created it. Always and forever?
    You know it's time to diet when you push away from the table and the table moves.

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