Results 1 to 5 of 5
  1. #1
    Silver Lounger lumpy95's Avatar
    Join Date
    Feb 2013
    Location
    Mojave Desert CA
    Posts
    2,222
    Thanks
    322
    Thanked 241 Times in 196 Posts

    Dell, HP support agents advise callers to ditch Windows 10

    Evidently it's hard to find good support people.

    http://www.pcworld.com/article/30021...tml#tk.rss_all

    In a pair of undercover tech support calls, representatives from HP and Dell both suggested uninstalling Windows 10 as a blanket solution to problems, Laptop Mag reports.

    The call to Dell was most baffling, as the caller was merely asking how to invert the scrolling direction on a laptop’s touchpad. This is an easy fix with the same procedure across all Windows versions, yet the representative suggested rolling back to Windows 8.1 as a solution, saying “there are a lot of glitches in Windows 10.

  2. #2
    jwoods
    Guest
    I think the key phrase is "...merely a catch-all for when the support rep is out of his or her depth".

    This is a training issue.

  3. #3
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    24,192
    Thanks
    5
    Thanked 1,193 Times in 1,039 Posts
    I'm surprised the "solution" wasn't a factory restore.

    Joe

  4. #4
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    7,965
    Thanks
    203
    Thanked 1,043 Times in 991 Posts
    I think the favourite for MS techs was to reinstall Win 7 until they found out about www.tweaking.com

  5. #5
    Bronze Lounger
    Join Date
    Dec 2009
    Location
    Delaware, US
    Posts
    1,225
    Thanks
    21
    Thanked 101 Times in 90 Posts
    And MS tech support's top answers to tech questions are:
    1. Reboot - which actually works sometimes
    2. Install all available patches - which may or may not help
    3. Upgrade to Windows 10 - which probably won't help but will give you a new set of issues to deal with
    4. Reinstall Windows - my personal favorite
    Graham Smith
    DataSmith, Delaware
    "For every expert there is an equal and opposite expert.", Arthur C. Clarke (1917 - 2008)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •