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  1. #1
    Silver Lounger lumpy95's Avatar
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    Dell, HP support agents advise callers to ditch Windows 10

    Evidently it's hard to find good support people.

    http://www.pcworld.com/article/30021...tml#tk.rss_all

    In a pair of undercover tech support calls, representatives from HP and Dell both suggested uninstalling Windows 10 as a blanket solution to problems, Laptop Mag reports.

    The call to Dell was most baffling, as the caller was merely asking how to invert the scrolling direction on a laptop’s touchpad. This is an easy fix with the same procedure across all Windows versions, yet the representative suggested rolling back to Windows 8.1 as a solution, saying “there are a lot of glitches in Windows 10.

  2. #2
    jwoods
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    I think the key phrase is "...merely a catch-all for when the support rep is out of his or her depth".

    This is a training issue.

  3. #3
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    I'm surprised the "solution" wasn't a factory restore.

    Joe

  4. #4
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    I think the favourite for MS techs was to reinstall Win 7 until they found out about www.tweaking.com

  5. #5
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    And MS tech support's top answers to tech questions are:
    1. Reboot - which actually works sometimes
    2. Install all available patches - which may or may not help
    3. Upgrade to Windows 10 - which probably won't help but will give you a new set of issues to deal with
    4. Reinstall Windows - my personal favorite
    Graham Smith
    DataSmith, Delaware
    "For every expert there is an equal and opposite expert.", Arthur C. Clarke (1917 - 2008)

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