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  1. #1
    Lounger
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    Norton SystemWorks 2002

    I have both a 1) Norton SystemWorks 2002 CD and a 2) Norton SystemWorks 2002 professional CD. The first one I purchased through the Internet from iRewards-it was $29.00...but took 6 weeks to arrive and so i bought the retail version since I'm not a patient girl. The CD's look virtually identical-though I now notice the retail one(2) has the word *professional* on it.
    I had XP installed, and also installed NSW from disk (2) a couple weeks ago-and all was fine. Then had to re-install XP because of network problems. When I then installed NSW-I used disk (1) It does not install correctly, gets script errors in the AntiVirus portion and can't enable the AntiViru part. Using The Norton Uninstall does not completely wipe out the installation. I went through and painstakingly removed every registry entry (a few hundred!!), rebooted and tried again.
    Couldn't find the (2) disk-at this point didn't realize they were different-just knew I had installed NSW before with no difficulty....Install process hung part way. Nothing to uninstall though...or so it seemed. Then I located the (2) disk.
    Used the (2) disk and all was better-EXCEPT there is still a vestige of the (1) AntiVirus that seems to be hanging the program The AntiVirus program gets the script errors. Won't enable. Can't Liveupdate...And it does not Uninstall!
    I don't want to go through the manual erase of each and every registry entry again-that was LONG!! Any bright ideas?
    thanks,
    Lori

  2. #2
    Uranium Lounger
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    Re: Norton SystemWorks 2002

    Lori,

    On the SystemWorks 2002 CD there is a folder named support and a subfolder there called LUPDATE. There is an installer for LiveUpdate in there that may fix that. Rerun setup and try LiveUpdate again. It may fix a few things.

    Also on the CD is a folder on the root named NAV. You might try right-clicking on the NAV.MSI file in there and then selecting "repair" - this is the Microsoft Installer file.

    I have had much frustration with SystemWorks insisting that there are installed components when in fact all it saw were empty registry keys under HKEY_LOCAL_MACHINESoftwareSymantec for the "offending" products. Removing that branch and re-running setup cured its ills for me on a 98SE box - I suspect the same would be true here.

    You mentioned script errors - which sounds to me more like an Internet Explorer problem. The user interface for SystemWorks relies on a few IE components - and even if it didn't repairing IE seems to fix a host of issues anyway. To repair IE enter the following at a RUN prompt:

    rundll32 setupwbv.dll,IE5Maintenance "C:Program FilesInternet ExplorerSetupSETUP.EXE" /g "C:WINDOWSIE Uninstall Log.Txt (this is assuming that you didn't change any default folder locations while installing XP initially).
    -Mark

  3. #3
    Lounger
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    Re: Norton SystemWorks 2002

    Hi Mark,
    Thanks for the suggestions. I will look into them tonight. The script errors are in the NAV product-but I suppose it might be relying on IE ...thanks for the suggestion for repairing IE-in case that needs attention as well.

    Don't you love the *intelligence* of these installers that are so sure they have it all figured out , but don't, and all the shenanigans we must go through to convince them the world is, indeed, flat?!! Argh! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Thanks, again-will let you know how it goes,
    Lori

  4. #4
    New Lounger
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    Re: Norton SystemWorks 2002

    Lori, I had a similar problem which I battled for days. I was finally successful when I:
    a) Uninstalled all of SystemWorks
    [img]/forums/images/smilies/cool.gif[/img] Used REGEDIT to find and delete all instances of Symantec and Norton. This didn't take long since I deleted entire branches at a time.
    c) Used Windows Search to locate all files and directories containing either Symantec or Norton and deleted them.
    d) Rebooted.
    e) Reinstalled SystemWorks

    I can never understand why uninstalls leave so much stuff behind...registry entries, and files on disk.

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