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  1. #1
    Star Lounger
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    Blank File Menu and Standard Toolbar

    On of our network users has a sporadic problem...all items on her File menu disappear. It's just a big gray blank blob. Also, when she turns on the Standard Toolbar, that too is blank. She has to exit Word, and go back in to see the various menu items. I don't see any macros, or start up templates that might affect this.

    Any thoughts? We'll probably reinstall Word but was curious about what was causing this strange behavior.

  2. #2
    Silver Lounger Charles Kenyon's Avatar
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    Re: Blank File Menu and Standard Toolbar

    See http://www.mvps.org/word/FAQs/AppErr...ngMenusEtc.htm for your solutions. The solution depends on the cause and on the version of Word you are using.
    Charles Kyle Kenyon
    Madison, Wisconsin

  3. #3
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    Re: Blank File Menu and Standard Toolbar

    Thank you Charles! Looks like just what I needed. I've deleted the key from the user's registry and hope this is the end of that problem. Appreciate your advice!

  4. #4
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    Re: Blank File Menu and Standard Toolbar

    Charles,

    I have a client who seems to have the same problem in Excel 2000 (don't know if they're on SR1). We can see the item (eg Validation under Tools) but it's greyed out. Is there a equivalent Excel registry key/set of keys?

    thks

    Fred

  5. #5
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    Re: Blank File Menu and Standard Toolbar

    Did what you said and the menu and toolbar is still coming up blank... any other thoughts?

  6. #6
    Silver Lounger Charles Kenyon's Avatar
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    Re: Blank File Menu and Standard Toolbar

    Sorry, we've reached the limits of my knowledge.
    Charles Kyle Kenyon
    Madison, Wisconsin

  7. #7
    Uranium Lounger
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    Re: Blank File Menu and Standard Toolbar

    Hi Joanne:

    I can think of 2 other possibilities. One is a video driver conflict. You could try to make sure that you have the latest driver.

    The other possibility is that it's a display problem in Windows. Right click the desktop & choose properties. On the appearance tab, you'll see a dropdown list of items. Things like icons, active windows, etc. I'm not on a Windows machine now so I can't look at each item, but there's one that controls the fonts for menus. Save the current scheme & then change the font &/or size. See if that makes any difference.

    I can't think of anything else right now. Hope this helps.

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