Page 1 of 2 12 LastLast
Results 1 to 15 of 18
  1. #1
    Star Lounger Roderick's Avatar
    Join Date
    Jan 2004
    Location
    Near Halifax, Nova Scotia, Canada
    Posts
    88
    Thanks
    5
    Thanked 4 Times in 4 Posts

    Flash Player keeps disappearing

    I have Win 7 Home Premium. Not sure how long but maybe for a couple of weeks now I've been having a lot of trouble with Flash Player. I regularly do Angus Reid surveys and they require Flash Player. Almost each time I get one now, when I go to their web site (with IE 11) it tells me that I need Flash Player and it does not appear to be installed and provides a link to https://helpx.adobe.com/flash-player.html to check. This Adobe site tells me it is not installed or enabled. However checking IE's Manage Add-Ons shows Shockwave Flash Object is Enabled.

    Control Panel's Flash Player Settings Manager' Updates tab is showing ActiveX Version 19.0.0.245 which is the latest version.

    Anyway I have repeatedly gone to the Adobe Flash Player Download link to reinstall it and after the installation procedure has successfully completed, it appears to have been installed and everything works fine. That is, until the next time I need to use Flash Player and I'm back to that same situation where it tells me it is not installed. This has been going round in circles now for a couple of weeks.

    Incidentally, when I go to the download page and click the Download button (after unchecking that damn "optional" Google Toolbar offer) the installer runs to about 75% and then pops up a message telling me to close Internet Explorer and then click Continue. Seems really odd that their installer is telling you to close IE part way through the install procedure when the web page is clearly stating "Step 2 of 3" which means that at the conclusion of the install you should be taken to the next web page (Step 3). So that doesn't make much sense. If the installer needs the web page closed, shouldn't it do that itself? Anyway I do close the web page and then the installer will finish the installation. (I seem to remember earlier Flash Player installs completing automatically without requesting the browser be closed.) [Edit: Just checked after reinstalling again and when it finishes ... after hanging at 90% for a rather long time ... it then automatically opens the web page to the Step 3 page.]

    Any thoughts on why my Flash Player seems to "self-destruct"? Reminds me of the old Mission Impossible TV show where in the opening scenes Jim Phelp's cassette tape with mission instructions would self-destruct after playing!



    (Computers and I are not the best of friends but we generally get along most of the time. Today being Friday the 13th was a particularly crappy day at my work as there were numerous problems, mostly related to issues with our cloud hosting service's hardware which fortunately their tech support was quick to respond and correct as they are a local company.)
    Last edited by Roderick; 2015-11-13 at 21:31.

  2. #2
    jwoods
    Guest
    Shockwave Flash and Flash Player are two different things.

    It sounds like the installation never completes, rather than being uninstalled.

    Try manually downloading and installing Flash here...

    https://helpx.adobe.com/flash-player...r-windows.html

    See the section Still having problems? for the links.
    Last edited by jwoods; 2015-11-13 at 21:38.

  3. #3
    Star Lounger Roderick's Avatar
    Join Date
    Jan 2004
    Location
    Near Halifax, Nova Scotia, Canada
    Posts
    88
    Thanks
    5
    Thanked 4 Times in 4 Posts
    Thanks for the very quick reply.

    Quote Originally Posted by jwoods View Post
    Shockwave Flash and Flash Player are two different things.
    My comment about Shockwave Flash came from watching the video at https://helpx.adobe.com/flash-player...r-windows.html which at 1:10 says that Shockwave Flash Object is another name for Flash Player.

    It is working now again after I reinstalled so does look like the installation completes but the next time it disappears I'll try your manual download and see if it changes anything.

  4. #4
    Super Moderator
    Join Date
    Jun 2011
    Location
    New England
    Posts
    4,746
    Thanks
    171
    Thanked 649 Times in 572 Posts
    Quote Originally Posted by jwoods View Post
    Shockwave Flash and Flash Player are two different things.
    Not true.

    Shockwave Player ("Not to be confused with Flash Player").and Shockwave Flash Player ("labeled Shockwave Flash in Internet Explorer and Firefox") are two different things.

  5. #5
    jwoods
    Guest
    Yep...meant to say Shockwave Player.

  6. #6
    Super Moderator
    Join Date
    Jun 2011
    Location
    New England
    Posts
    4,746
    Thanks
    171
    Thanked 649 Times in 572 Posts
    Quote Originally Posted by Roderick View Post
    Any thoughts on why my Flash Player seems to "self-destruct"?
    At IE11 Tools/Safety, is Active X Filtering checked/ticked?

    If so, you need to uncheck/untick it, or use the blue barred circle in the address bar at a particular site.

  7. #7
    Star Lounger Roderick's Avatar
    Join Date
    Jan 2004
    Location
    Near Halifax, Nova Scotia, Canada
    Posts
    88
    Thanks
    5
    Thanked 4 Times in 4 Posts
    Quote Originally Posted by BruceR View Post
    At IE11 Tools/Safety, is Active X Filtering checked/ticked?
    Nope, not checked.

  8. #8
    4 Star Lounger
    Join Date
    Jun 2011
    Location
    Hampshire (the old one)
    Posts
    525
    Thanks
    21
    Thanked 72 Times in 62 Posts
    I'm not an expert on ActiveX and I don't use IE, so this may be completely irrelevent, but in Firefox, a few updates ago, it reported that Flash needed updating even though I'd done the update several times.

    It turned out that the installer had inserted the latest .dll file, but hadn't deleted the old one; FF just chose the first one it came to. Deleting the old file fixed it.

    Not saying this is any use to you, but there might be a clue somewhere.

  9. #9
    Super Moderator
    Join Date
    Aug 2012
    Location
    Durham UK
    Posts
    6,607
    Thanks
    147
    Thanked 869 Times in 831 Posts
    Like all programs that become buggy, an uninstall/reinstall usually resolves and this has proven successful for repeated prompts to install Flash Player.

    Follow the steps in this article to ensure everything is removed prior to the reboot and reinstall.

    https://helpx.adobe.com/flash-player...r-windows.html
    Last edited by Sudo15; 2015-11-14 at 11:07.

  10. #10
    Star Lounger Roderick's Avatar
    Join Date
    Jan 2004
    Location
    Near Halifax, Nova Scotia, Canada
    Posts
    88
    Thanks
    5
    Thanked 4 Times in 4 Posts
    Thanks for suggestions. I just went to https://helpx.adobe.com/flash-player.html to check the Flash Player and it's again telling me it's not installed so "poof" it's self-destructed again.

    Hopefully I'll get some time in the next few days to try the manual reinstall first following Sudo15's link. I'll report back when I have some results.

  11. #11
    Star Lounger beachboybogart's Avatar
    Join Date
    Jul 2015
    Location
    Mexico for the time being...
    Posts
    86
    Thanks
    5
    Thanked 1 Time in 1 Post
    This seems representative of the problem that Firefox has had for years now. It just can't handle the Flash thing. Every few days, some page or other will say "needs Flash" or "Flash not installed". I have to redownload the installer and run it again, and then things are fine for a few days. I can't find any answers as to whether a given AddOn may be causing the problem, but it is widespread among Firefox users.

    Oh, and Flash is simply the browser plugin, while Shockwave Flash Player is the offline tool, right? No one really uses that anymore, do they?
    Last edited by beachboybogart; 2015-11-16 at 11:41.

  12. #12
    Silver Lounger wavy's Avatar
    Join Date
    Dec 2009
    Location
    ny
    Posts
    2,367
    Thanks
    233
    Thanked 147 Times in 136 Posts
    David

    Just because you don't know where you are going doesn't mean any road will get you there.

  13. #13
    3 Star Lounger
    Join Date
    Sep 2010
    Location
    Yarra Glen, Victoria, Australia
    Posts
    213
    Thanks
    0
    Thanked 38 Times in 24 Posts
    A clean install would be good, but it could be that you have remnants of an old version on your system which will not go away and are coming back to bite you. Use an uninstaller such as Revo to thoroughly uninstall it, including a Registry scan, and then check the location \Windows\System32\Macromed\Flash, and delete anything that is in there. If you have a 64 bit system, do the same for \Syswow64\Macromed\Flash. It could also be that you have an outdated auto updater running. Check your startup items, and your scheduled tasks, and remove anything related to Flash. Then go to https://get.adobe.com/flashplayer/ . This will detect your browser and offer you the correct version for that browser - ignore any offers for spurious software, and download/install it. If you want to use Flash in more than one browser, you will need to do this from within each browser. For what it's worth, I use it with FF 42 and have no problems, certainly not of the kind described.

  14. The Following User Says Thank You to Bundaburra For This Useful Post:

    Roderick (2015-11-22)

  15. #14
    Super Moderator satrow's Avatar
    Join Date
    Dec 2009
    Location
    Cardiff, UK
    Posts
    4,485
    Thanks
    283
    Thanked 573 Times in 477 Posts
    Corrine's Security Garden Blog has direct download links to the latest, clean (no additional software offered) Flash versions listed, as well as a direct link to the Flash uninstaller, soon after they're released - current page here.

    My preference is for the ESR version of Flash (page link below):
    Adobe makes available a version of Flash Player called the "Extended Support Release" (ESR) to organizations that prefer Flash Player stability over new functionality. We have created a branch of the Flash Player code that we keep up to date with all of the latest security updates, but none of the new features or bug fixes available in our current release branch.
    But this will very soon become unavailable to non-Enterprise users - thanks a lot, Adobe:
    WARNING

    This page and the download links will be decommissioned on January 22nd, 2016.

    If you are not an enterprise user, please visit get.adobe.com/flashplayer to download Adobe Flash Player for your system.

    Enterprise users must have a valid license to download and distribute Adobe Flash Player binaries.
    https://www.adobe.com/mena_en/produc...ribution3.html

  16. #15
    3 Star Lounger
    Join Date
    Dec 2009
    Location
    Edinburgh, UK
    Posts
    237
    Thanks
    24
    Thanked 49 Times in 21 Posts
    Adobe's move makes me ask again whether I really need to have an updated version of Flash Player.

    Go hang, Adobe!

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •