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  1. #1
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    Was it Microsoft?

    I have had a most disturbing encounter with Microsoft. At least I think it was Microsoft.

    I contacted them to clear up the pinning of folders within Office 2016 and I ended up chatting on the web to some technician, who, although he said he was an Office expert, proceeded to totally not understand my query. When he eventually understood my query, he insisted on logging on to my machine and leaving red circles all over the screen.

    He said he could fix my problem but he would need to fix the registry at a cost of 60 and would then need monthly fixes in future. I said I wouldn't bother as I was upgrading to a Win 10 clean install. He then intimated that I would still need a registry fix.

    What arises from this encounter is they promised to fix a problem that appears to have been "improved" out of Office 2016 and the hard sell of Microsoft services, I really was under quite hard pressure.

    Shortly after I closed the web chat I got a phone call from Microsoft (so obviously an Indian call centre). He said I was talking to his technician and the technician would like to speak to me as we had not finished our web chat (oh yes we had when I said goodbye and no thanks). I said the conversation was over and I didn't need their services. 60 minutes later (at 2:30pm - note the time) I get another call saying that it was my promised 2pm ring back. I told him to go away and thought that was the end of it. Are Microsoft THAT desparate?

    This morning I turned on my machine and, very disturbingly, several programs would not work; Excel, Word, Acrobat, Lenovo Storage Manager (my NAS), Palm Desktop, etc. They all worked before my web chat with Microsoft but didn't after.

    I am now beginning to suspect that it was not Microsoft I was chatting to.

    To get over my problems I had to do a system restore and reinstall Office.

  2. #2
    jwoods
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    It doesn't sound like it.

    There was a company called iYogi that was using similar tactics a couple of years ago.

    If you have any questions about Microsoft support, contact them directly...

    United Kingdom Support-
    +44 (0)344 800 2400

  3. #3
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    Quote Originally Posted by dd_uk View Post
    I contacted them to clear up the pinning of folders within Office 2016
    Since you initiated the contact, you should have established beforehand that it was actually Microsoft you were contacting. No-one here is privy to that information and you've provided nothing (e.g. a phone # or web address) that would enable anyone here to advise one way or the other.
    Cheers,

    Paul Edstein
    [MS MVP - Word]

  4. #4
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    The calls I've gotten, and most of my clients, have been identified as being from either Windows Support Group or Windows Technical Support, never was the word Microsoft stated. Haven't had one in the last 2 weeks. I've never had Microsoft initiate a call to me but have gotten return calls when I initiated the contact first.

  5. #5
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    Quote Originally Posted by jwoods View Post
    <snip>
    If you have any questions about Microsoft support, contact them directly...

    United Kingdom Support-
    +44 (0)344 800 2400
    ...and give them the number you originally used, and whence you got it. Ask them if it's one of theirs.

  6. #6
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    Quote Originally Posted by Berton View Post
    The calls I've gotten, and most of my clients, have been identified as being from either Windows Support Group or Windows Technical Support, never was the word Microsoft stated. Haven't had one in the last 2 weeks. I've never had Microsoft initiate a call to me but have gotten return calls when I initiated the contact first.
    I don't think that's relevant here, as the OP initiated the contact "I contacted them" - not someone claiming to be from Microsoft, Windows Support Group or Windows Technical Support.
    Cheers,

    Paul Edstein
    [MS MVP - Word]

  7. #7
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    I was also going by the OP's "At least I think it was Microsoft" part.

  8. #8
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    Quote Originally Posted by dd_uk View Post
    He said he could fix my problem but he would need to fix the registry at a cost of 60 and would then need monthly fixes in future
    Definitely not Microsoft. You never need monthly fixes.

    cheers, Paul

  9. #9
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    It's not that hard to go looking for help and find yourself on a website that purports to be a Microsoft service partner or something similar. They can look quite genuine but actually be an unaffiliated pay for service site or a scam.

    There was a time when MS charged for tech support and for all I know they still might. But monthly fixes doesn't make any sense.
    Graham Smith
    DataSmith, Delaware
    "For every expert there is an equal and opposite expert.", Arthur C. Clarke (1917 - 2008)

  10. #10
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    Quote Originally Posted by gsmith-plm View Post
    There was a time when MS charged for tech support and for all I know they still might.
    They still do, in many cases.
    Quote Originally Posted by gsmith-plm View Post
    But monthly fixes doesn't make any sense.
    Microsoft never requires a monthly 'fix' or a subscription for a repair/maintenance service.
    Cheers,

    Paul Edstein
    [MS MVP - Word]

  11. #11
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    I did use both the MS site and their telephone number. However, I am a firm believer that what is done by man can be undone by man. With all the attacks, hacks, phishes, etc around today I would not be surprised if the dite I was 'talking' to was an intercept.

  12. #12
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    Quote Originally Posted by dd_uk View Post
    With all the attacks, hacks, phishes, etc around today I would not be surprised if the dite I was 'talking' to was an intercept.
    Unlikely. Since you originally expressed the view you were unsure who you called, together with the outcome, I'm still inclined to say it was not Microsoft you called.
    Cheers,

    Paul Edstein
    [MS MVP - Word]

  13. #13
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    No, it was definitely an MS number I called

  14. #14
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    Seems rather pointless, then, posting a thread asking whether it was Microsoft...
    Cheers,

    Paul Edstein
    [MS MVP - Word]

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