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  1. #1
    New Lounger
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    Acresso Software Manager

    What is Acresso Software Manager? Can I, should I remove it? How?

    The background of this issue is that I just noticed (never noticed it before) an item in the Start menu named "Software Updates", which I traced to ProgramData\FLEXnet\Connect\11\ISUSPM.exe. Searching around, I learned that this automatically checks for, downloads, and installs software updates.

    Tracing back from the "date modified" information of the .\Connect\ folder, and checking Windows Programs & Features (Add/Remove Programs) Control Panel, I deduced that this item is related to the following items

    - PaperPort Image Printer 64-bit
    - Nuance PaperPort 12
    - Nuance PDF Viewer Plus
    - MSXML 4.0 SP3 Parser (this may be an unrelated item)

    which, in turn, are related to the installation of software for a Brother MFC-9970CDW laser multifunction unit.

    Researching these items, it seems that the Nuance/PaperPort items may actually be quite useful. However, I'm not crazy about having programs getting updated automatically without my knowledge/approval.

    Thus my question. Can I safely remove the ISUSPM.exe file? How? Can I simply delete it? It does not appear in the Windows installed programs list and I do not see an uninstaller in the Nuance or FLEXnet folders.

    I am running Windows 7 Home Premium 64-bit.

  2. #2
    jwoods
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    As you have discovered, Acresso Software Manager is part of PaperPort.

    If you want to get rid of it entirely, uninstall the first 3 programs you mentioned, leaving MSXML 4.0 SP3 Parser.

    If you want to shut down Acresso Software Manager only, you might look in a couple of places to see if it is started independently.

    Download and install Sysinternals Autoruns program and look for it there.

    https://technet.microsoft.com/en-us/...rnals/bb963902

    Check in Control Panel > Administrative Tools > Services and see if it is a service set to run automatically.
    Last edited by jwoods; 2015-12-23 at 21:32.

  3. #3
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    The Nuance forum has a nice thread about this issue.
    http://nuance-community.custhelp.com/posts/ab77f6cc5b

    cheers, Paul

  4. #4
    New Lounger
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    Thank you for your responses. Following the several suggestions, here's what I found:

    - Admin Tools -> Services
    - Found PDFProFiltSrvPP, whose purpose I could not determine but which I assume is
    related to Nuance PDF Viewer

    - Run msconfig
    - The Services tab has PDFProFiltSrvPP
    - The Startup tab has SSEreg related to Nuance

    - Run Autoruns
    - Found PDFProFiltSrvPP (but not SSEreg)

    I am assuming PDFProFiltSrvPP is benign, which leaves SSEreg as the culprit.

    Does anyone have any information as to what is SSEreg? I am pursuing these before I attempt the Software Manager Uninstall.exe tool suggested by Paul T.

  5. #5
    jwoods
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    SSEreg is the "registration reminder" piece of Nuance and ScanSoft products...

    http://nuance.custhelp.com/app/answe...d/5268/kw/ereg

  6. #6
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    SSEreg didn't sound like an auto-downloader. So decided to leave that alone.

    For want of any alternative, ran SoftwareManagerUninstall.exe following the suggestion by Paul T. Apparently ran successfully, but didn't seem to do anything. Both the "Software Updates" Start Menu item and the file it points to (C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe) are still present; ditto after a restart.

    I've decided to let this issue go for now; I've spent enough time on it. I will monitor the files associated with the Brother software for changes and proceed accordingly.

    By the way, is there a utility that monitors changes to software/files and generates a report if/when there is a change? I'm sure there must be a Windows utility. I'm not expert enough to remember what it is.

    Thanks to jwwods and Paul T for your replies.

  7. #7
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    Lots of files are created / changed in normal use. Without knowing exactly what to monitor you may end up chasing your tail.

    cheers, Paul

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