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    Install software

    My step-son's dell laptop (windows 7 os) hd crashed and he does not have a recovery disk or software. I have a set of gateway recovery discs (windows 8 os), can i use them to re-install software?

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    Super Moderator RetiredGeek's Avatar
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    Bear,

    I doubt the Gateway disks will work as they are usually tied to the hardware and even if they did the license wouldn't be valid.

    If the computer has a sticker with the Windows Key on it you can download the ISO file for Win 7 here or if you were planning to take advantage of the free upgrade to Win 10 you can download that ISO here, your Win 7 Key will work for the install of 10!

    Otherwise, I'd contact Dell to see about getting media.


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    Also, it's my experience working with various brands of computers that the disc/s provided for a particular brand computer are encoded as to prevent use on a different brand from that marked on the disc/s, simply won't work.

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    3 Star Lounger KIWIpeteW's Avatar
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    Quote Originally Posted by bear221 View Post
    My step-son's dell laptop (windows 7 os) hd crashed and he does not have a recovery disk or software. I have a set of gateway recovery discs (windows 8 os), can i use them to re-install software?
    A friends laptop crashed badly and wouldn't start and we got it going again by removing the battery for a few minutes. Maybe worth a shot..
    Good luck with that, Pete.

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    WS Lounge VIP Calimanco's Avatar
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    Laptop makers no longer include recovery disks. Instead, a hidden recovery partition is provided on the hard drive. Unless the hard drive failed and was replaced, you already have what you need.

    http://www.dell.com/support/Article/.../DSN_362066/EN

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  10. #6
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    Quote Originally Posted by bear221 View Post
    My step-son's dell laptop (windows 7 os) hd crashed and he does not have a recovery disk or software. I have a set of gateway recovery discs (windows 8 os), can i use them to re-install software?
    no

    Unless policies have changed, the Windows 7 download ISO will not work with a Dell volume licensed key, even the product key on the laptop. The download permission only works with retail and maybe upgrade version keys of Win7.

    If still available (and your son didn't already order one in the past) you can order a recovery disk for a very small fee:
    https://www.dell.com/support/home/us/en/04/media

    If the factory image is actually in a hidden partition on the drive you can access it through the F8 key.
    https://www.dell.com/support/Article.../DSN_362066/EN (which Calimanco posted)

    Either method will destroy anything currently on the disk. So image the drive or pull any files you care about off of it first before doing either procedure.
    Last edited by Fascist Nation; 2016-01-03 at 15:49.

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  12. #7
    jwoods
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    Quote Originally Posted by Calimanco View Post
    Laptop makers no longer include recovery disks.
    Toshiba does.

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  14. #8
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    Three of my systems had these "recovery partitions" and allowed you to burn 1 copy to DVD. I did this but have never used them.

    It is far better to make image backups. Using them, you can restore the system to the state it was in when the backup was made rather than the state the computer was in when new.

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  16. #9
    jwoods
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    Quote Originally Posted by Fascist Nation View Post
    no

    Unless policies have changed, the Windows 7 download ISO will not work with a Dell volume licensed key, even the product key on the laptop. The download permission only works with retail and maybe upgrade version keys of Win7.
    It is likely an OEM product key, and you won't be able to download the Windows 7 ISO.

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