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Thread: Code 38

  1. #1
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    Code 38

    Occasionally my USB 3.0 and 2.0 ports stop working, those directly on the PC and a USB 3.0 hub. I think the entry in Device Manager is 'USB Storage Device' with a yellow mark next to it, when I click properties it reads 'Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

    The driver could not be loaded because a previous version of the driver is still in memory' The only way to get them working again is to run 'ReImage', I know the programme gets a bad press but it works for me. Is there another way to get them working again without resorting to 'ReImage'?

    Windows 10 64bit

    Thank you

    Peter

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    You may be able to adapt this Win 7 article to have a clean out and delete the INFCACHE.1 folder but create a restore point first.

    http://www.sevenforums.com/tutorials...-problems.html

    You could also use the Clean Memory option in Windows Repair from www.tweaking.com which you run from the system tray icon.
    Last edited by Sudo15; 2016-01-03 at 23:31.

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    Have you tried deleting the USB device and re-booting?

    cheers, Paul

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    Thank you both for your replies. How do I delete the USB ports in the PC? What exactly should I delete in Device Manager? Peter

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    @Peter "How do I delete the USB ports in the PC?"
    --- I don't think it's a matter of deleting the USB ports.
    --- It's as Paul mentioned "deleting the USB device"

    Is your original OS Windows 10 or is it an upgrade from a prior OS?
    --- It wouldn't surprise me if there are driver issues on Win10 for whatever USB device you have a problem with, Reimage cannot correct that and resorts to the "previous instance of the device driver is still in memory"
    --- Even if the original OS is Windows 10, the USB device in question might not have a Windows 10 driver but Reimage is using it's version so that you can use that USB device.

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    Are there some USB devices that do work ok?
    Are there yellow marks when the USB device in question isn't connected?

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    Hi I would check the chipset drivers for your Mother Board if the above suggestions don't solve your issue!!

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