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  1. #1
    New Lounger
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    Question Service pack update

    I recently upgraded Windows 10 from Windows 7 , before and after I get notice to install Service Pack 2 for Microsoft Office 2010,(KB2687455) 32-bit edition critical, and I believe this for the Pro version, Mine is Home addition. the install always fails but I keep getting it. What can I do to eliminate this problem

  2. #2
    Banned Member
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    Hi Ray! Have you been here??
    https://support.microsoft.com/en-us/kb/2687455

  3. #3
    New Lounger
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    I tried that, did not work, still says failed

  4. #4
    jwoods
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    What is the exact error you are getting?

  5. #5
    New Lounger
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    After doing all that; https://support.microsoft.com/en-us/kb/2687455, said to do, and then running the update again, it say update "failed", no error message.

  6. #6
    Administrator
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    Do you have plenty of free disk space for the installation?

    If you've been using Windows Update try downloading the complete package using the links in the KB article you posted.

    Joe

  7. #7
    New Lounger
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    Quote Originally Posted by JoeP517 View Post
    Do you have plenty of free disk space for the installation?

    If you've been using Windows Update try downloading the complete package using the links in the KB article you posted.

    Joe
    My OS system is 64 bit this service pack is for 32 bit, so I should just ignore this update I guess

  8. #8
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    No. Do not ignore it. The service pack is for Office not Windows. Office has both 32-bit and 64-bit versions. If you are being offered the 32-bit version then you have 32-bit Office installed and should install the 32-bit service pack. The bitness of Office is independent of the operating system. Microsoft recommends that you use 32-bit Office unless you have very large spreadsheets that would benefit from 64-bit memory availability.
    Joe

  9. #9
    New Lounger
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    OK,
    here's what I did, I turned off my McAfee firewall and up popped all kind of updates, including the Service Pack 2, which again failed, that all it says "failed". So I don't know, maybe 2010 office is corrupt, can I reload 2010 office or not, I just don't know what to do...
    Ray

  10. #10
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    You can repair the Office installation from Control Panel | Uninstall Programs.

    Have you tried downloading the Service Pack separately, saving it to a folder, and running it from there?

    Joe

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